About the Customer Experience Specialist Role at Robert Half

Join Robert Half in supporting a mission-driven non-profit organization in San Diego, California, as a Customer Experience Specialist. This contract position offers the potential for long-term employment and the chance to make a profound difference in the community. You'll be at the forefront of providing compassionate support, connecting individuals with essential services, and ensuring every client interaction is handled with empathy and efficiency. Ideal for customer service professionals passionate about non-profit work, this role combines meaningful impact with professional growth opportunities in a dynamic environment.

Why This Role Matters

In today's fast-paced world, exceptional customer experience is vital, especially in non-profits where resources are limited but needs are great. As a Customer Experience Specialist, you'll bridge the gap between clients and life-changing services, using your skills in communication, technology, and problem-solving to create positive outcomes. Robert Half places you in this rewarding position, leveraging our expertise in talent solutions to match top professionals like you with impactful roles.

Key Responsibilities

Your day-to-day will involve a blend of direct client support, data management, and team collaboration. Here's what you'll do:

• Handle Inquiries Expertly: Address incoming inquiries via phone, chat, or other channels, providing accurate information, referrals, or hands-on assistance customized to each client's unique needs.
• Maintain Precise Records: Log all interactions promptly and accurately in web-based systems to ensure seamless follow-up and compliance.
• Stay Resource-Savvy: Keep up-to-date with available services, programs, and community resources to deliver the most effective support possible.
• Collaborate for Success: Work closely with internal teams to develop and implement solutions that exceed client expectations and align with organizational goals.
• Embody Professionalism: Uphold the highest standards of empathy, professionalism, and cultural sensitivity in every communication.
• Leverage Technology: Proficiently use CRM systems, chat platforms, Epic Software, and other tools to streamline service delivery and enhance client satisfaction.
• Resolve Billing Issues: Guide clients through billing, benefits, and related questions, ensuring full clarity and swift resolutions.
• Manage High-Volume Calls: Efficiently handle inbound calls while juggling multiple priorities without compromising quality.
• Contribute to Team Culture: Foster a positive, supportive environment by upholding organizational values and sharing best practices.

Required Qualifications

To excel in this Customer Experience Specialist role, you'll need a mix of technical savvy, interpersonal skills, and a heart for service. Key qualifications include:

• Proven experience in customer service, preferably in non-profit, healthcare, or community service sectors.
• Strong proficiency with CRM systems, Epic Software, web-based platforms, and chat tools.
• Exceptional verbal and written communication skills, with a focus on empathy and active listening.
• Demonstrated ability to multitask in a fast-paced environment, managing high call volumes effectively.
• Accuracy in data entry and record-keeping, with attention to detail.
• Familiarity with billing, benefits navigation, and referral processes.
• High school diploma required; associate's or bachelor's degree in a related field preferred.
• Commitment to confidentiality, professionalism, and mission-driven work.

No advanced degree is necessary, but a track record of compassionate client support sets candidates apart. Robert Half provides comprehensive training to ensure your success.

Why Join Us Through Robert Half?

Partnering with Robert Half means accessing premier opportunities in San Diego's vibrant job market. This contract role starts at an attractive rate with strong potential for extension or permanent placement. Enjoy the fulfillment of non-profit work while benefiting from Robert Half's unmatched support, including career coaching, skill-building resources, and exclusive job alerts. Make a tangible impact—help connect community members with vital services while advancing your career in customer experience. San Diego offers an ideal backdrop with its sunny weather, coastal lifestyle, and thriving professional scene. Apply today and become part of something bigger!

Robert Half is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.