About the Customer Experience Specialist Role at Robert Half

Join Robert Half's esteemed client in Walpole, New Hampshire, as a Customer Experience Specialist. This exciting contract-to-permanent position offers a prime opportunity to deliver exceptional service to both online and in-store customers while paving the way for long-term career advancement. Located in the serene yet accessible Walpole, New Hampshire, United States, this role is perfect for customer service professionals passionate about creating memorable experiences. With a competitive rate of $19 per hour (approximately $39,520 annually based on full-time hours), you'll contribute to a dynamic team environment that values innovation, collaboration, and customer satisfaction. Whether you're troubleshooting technical issues, processing orders in NetSuite, or partnering with Shipping and Production teams, you'll play a pivotal role in enhancing the overall customer journey.

Robert Half specializes in connecting top talent with rewarding opportunities, and this Customer Experience Specialist position exemplifies our commitment to career growth. As a bridge between retail operations and e-commerce, you'll handle diverse inquiries, resolve complaints efficiently, and drive process improvements that elevate service quality. If you're seeking customer service jobs in Walpole, NH, or Robert Half careers in customer experience, this role offers stability, skill-building, and the chance to transition from contract to permanent employment.

Key Responsibilities

• Deliver outstanding support to customers in online and retail settings, proactively addressing concerns to ensure 100% satisfaction.
• Manage inquiries via email, phone, chat, and other channels with efficiency, empathy, and professionalism.
• Collaborate seamlessly with cross-functional teams including Shipping, Production, Factory, E-Commerce, and retail staff to resolve complex issues.
• Leverage NetSuite or comparable order entry systems for accurate, timely processing of customer orders.
• Troubleshoot technical glitches, connectivity problems, and operational hurdles that could disrupt service delivery.
• Maintain meticulous records of all customer interactions, resolutions, and follow-ups for continuous improvement.
• Stay ahead of company products, policies, procedures, and services to provide precise, knowledgeable assistance.
• Identify bottlenecks in customer processes and partner with teams to implement innovative solutions.

Required Qualifications for Success

To thrive as a Customer Experience Specialist with Robert Half in Walpole, NH, candidates should bring a blend of technical savvy, interpersonal skills, and a customer-first mindset. Ideal applicants have hands-on experience in high-volume customer service environments, both digital and physical. Proficiency in CRM tools like NetSuite is essential, alongside strong troubleshooting abilities for technical issues. Excellent verbal and written communication skills are non-negotiable, as you'll interact daily with diverse stakeholders.

Key qualifications include:

• 1-2+ years in customer support, preferably in retail or e-commerce.
• Demonstrated ability to handle multi-channel inquiries (phone, email, etc.).
• Experience collaborating across departments like production and shipping.
• Technical aptitude for order processing systems and connectivity troubleshooting.
• Proven track record of maintaining accurate customer records and driving resolutions.
• Adaptability in a fast-paced, contract-to-hire setting with growth potential.
• Familiarity with customer satisfaction metrics and process optimization.

High school diploma required; associate's or bachelor's in business, communications, or related field preferred. Robert Half values diverse backgrounds and provides training to bridge any gaps.

Why Join Us? Benefits and Career Growth

Choosing Robert Half means investing in your future. This contract-to-permanent role starts at $19/hour, offering immediate income with the security of full-time conversion. Enjoy a supportive culture that fosters professional development, team collaboration, and work-life balance in beautiful Walpole, New Hampshire. Beyond the paycheck, gain exposure to cutting-edge e-commerce tools, build a network across production and retail teams, and contribute to meaningful process enhancements.

Robert Half offers unparalleled benefits upon permanency, including health insurance, 401(k) matching, paid time off, and tuition reimbursement. Join a company recognized for excellence in staffing—apply today for this Customer Experience Specialist job in Walpole, NH and elevate your career with Robert Half!

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