About the Customer Navigator Role

Robert Half is excited to partner with a leading healthcare organization in Palo Alto, California, to find a compassionate and organized Customer Navigator. This essential part-time position plays a pivotal role in enhancing patient experiences by serving as the primary point of contact for patients and guests navigating complex healthcare services. Working Monday, Tuesday, and Fridays from 3:30 PM to 12:00 AM, you'll ensure seamless support before, during, and after medical interactions. As a Customer Navigator, you'll embody excellence in non-clinical patient support, fostering trust and clarity in one of the nation's most innovative healthcare hubs. This long-term contract offers a unique opportunity to contribute to patient-centered care while enjoying the vibrant Bay Area lifestyle.

Patient navigators are in high demand in Palo Alto's competitive healthcare market, where empathy meets efficiency. If you thrive in dynamic environments and have a passion for helping others, this role at a top-tier facility aligns perfectly with careers in healthcare administration, customer service, and patient advocacy.

Key Responsibilities

Patient Liaison and Support

• Act as a dedicated non-clinical liaison, guiding patients through their healthcare journey from initial contact to post-visit follow-up. This includes addressing immediate needs and connecting them to appropriate resources.

Transportation and Logistics Assistance

• Provide comprehensive information on transportation options, such as campus shuttles, rideshares, and public transit, ensuring patients arrive stress-free for appointments.

Appointment Scheduling and Coordination

• Efficiently schedule physician appointments and coordinate care for both inpatient and outpatient services, managing calendars with precision to minimize wait times.

Communication Facilitation

• Bridge communication gaps between patients, guests, clinical staff, and departments, resolving concerns promptly and ensuring all follow-ups are executed flawlessly.

Navigation Guidance and Compliance

• Offer clear guidance on navigating the healthcare system, while upholding National Patient Safety Goals, cultural sensitivity, and organizational quality standards. Participate in continuous education to stay ahead of best practices.

Record Management and Teamwork

• Maintain meticulous records of interactions for seamless handoffs, and promote a culture of respect and collaboration to elevate the overall patient and guest experience.

Required Qualifications

To excel as a Customer Navigator in this Palo Alto healthcare setting, candidates should possess:

• High school diploma or equivalent; associate's degree in healthcare administration or related field preferred.
• 1+ years of customer service, hospitality, or healthcare support experience.
• Exceptional verbal and written communication skills for diverse audiences.
• Proven organizational skills with the ability to multitask in a fast-paced environment.
• Empathy, cultural competence, and a patient-first mindset.
• Availability for part-time evening shifts (3:30 PM - 12:00 AM, Mon/Tue/Fri).
• Familiarity with EHR systems, scheduling software, and basic Microsoft Office.
• Strong commitment to confidentiality, safety protocols, and compliance standards.

No clinical licensure required—this is a non-clinical role focused on service excellence.

Why Join Us at Robert Half?

Partnering with Robert Half means accessing premier opportunities in Palo Alto's thriving healthcare sector. Earn a competitive $24/hour (approximately $50,000 annualized based on scheduled hours), with the flexibility of a part-time contract that fits your lifestyle. Benefit from our renowned support, including career coaching, skill-building resources, and exclusive job networks.

Work in a state-of-the-art facility where your contributions directly improve lives. Enjoy the perks of Silicon Valley living—proximity to Stanford University, world-class dining, and outdoor adventures—while building a resume-boosting experience in patient navigation. Robert Half prioritizes your growth, offering pathways to full-time roles and professional certifications.

Patient navigator jobs in Palo Alto, CA, are highly sought after. Apply now through Robert Half to secure your spot in this rewarding position and advance your career in healthcare support!