About the Customer Service Coordinator Role at Robert Half

Are you passionate about delivering exceptional customer service and thriving in a dynamic, fast-paced environment? Robert Half is seeking a dedicated Customer Service Coordinator to join our team in Fairfield, Ohio. This pivotal role involves managing customer interactions, overseeing service operations, and ensuring every client receives timely, accurate, and personalized support. As a key player in our operations, you'll build lasting client relationships, coordinate service calls from inception to completion, and contribute to business growth. Located just north of Cincinnati in the vibrant Fairfield area, this full-time position offers a competitive salary of $60,000 annually, along with comprehensive benefits. If you excel at problem-solving, organization, and client-facing communication, this Customer Service Coordinator job in Fairfield, OH is your opportunity to advance your career with a leader in professional services.

At Robert Half, we specialize in connecting top talent with innovative companies, and this role is no exception. You'll work closely with internal teams and clients in commercial services, ensuring seamless operations that drive satisfaction and revenue. With Ohio's growing economy and Fairfield's strategic location, this position is ideal for professionals seeking stability, growth, and impact in customer service management.

Key Responsibilities

Your day-to-day will be action-packed and rewarding. Here's what you'll do:

• Develop and maintain strong client relationships by deeply understanding their service history, preferences, and expectations to deliver tailored solutions.
• Conduct regular site visits to client locations to assess needs, strengthen partnerships, and verify satisfaction post-project completion.
• Oversee the full service call lifecycle: from initial intake and scheduling to dispatching skilled crews and guaranteeing on-time project delivery.
• Proactively monitor open service orders, track real-time progress, and follow up rigorously to maintain accuracy and meet critical deadlines.
• Provide prompt, professional responses to all customer inquiries on service needs, scheduling updates, and swift issue resolution.
• Maintain meticulous records of service calls, including technician notes, materials utilized, and ongoing client communications for compliance and reference.
• Thoroughly review service reports and work orders for completeness and accuracy prior to billing submission, minimizing errors.
• Collaborate seamlessly with office staff and accounting teams to facilitate efficient, timely invoicing processes.
• Identify and resolve billing discrepancies through close collaboration with clients and internal stakeholders, ensuring financial accuracy.
• Drive business growth by spotting expansion opportunities in our commercial service portfolio, and support the creation of compelling proposals and agreements.

Required Qualifications for Success

To excel as our Customer Service Coordinator, bring the following:

• Proven track record in customer service coordination, dispatch, or operations management.
• Exceptional verbal and written communication skills for client interactions and team collaboration.
• Thrives in fast-paced settings with the ability to multitask under pressure.
• Strong organizational skills, with expertise in order tracking, scheduling, and documentation.
• Familiarity with CRM systems, service management software, and Microsoft Office Suite.
• Experience in billing review, discrepancy resolution, and invoicing support.
• Comfortable with travel for site visits; valid driver's license required.
• High school diploma minimum; associate's or bachelor's in business or related field preferred.
• Analytical mindset for monitoring KPIs and identifying growth opportunities.
• Customer-centric approach with a passion for relationship-building and satisfaction.

Robert Half values diversity and provides equal opportunity employment. We prioritize candidates who demonstrate reliability, adaptability, and a proactive attitude.

Why Join Robert Half in Fairfield, OH?

Joining Robert Half means more than a job—it's a career launchpad. Enjoy a competitive $60,000 salary, robust benefits like health insurance, 401(k) matching, PTO, and professional development. Our Fairfield office fosters a collaborative culture with advancement opportunities in customer service careers across Ohio. SEO-optimized for jobs in Fairfield OH, customer service coordinator Robert Half, and service operations jobs Cincinnati area, this role positions you for long-term success. Apply today and elevate your professional journey with us!