About the Customer Service Manager Role at Robert Half

Join Robert Half's esteemed client in the wholesale distribution industry as a Customer Service Manager in Fairfield, California. This exciting contract-to-permanent position offers a unique opportunity to lead dynamic customer service operations in a fast-paced retail environment. As a pivotal leader, you will drive exceptional customer experiences, optimize team performance, and contribute directly to business growth. Robert Half specializes in connecting top talent with rewarding careers, and this role exemplifies our commitment to placing professionals in roles where they can excel and advance.

Located in the vibrant city of Fairfield, California, United States, this position is ideal for seasoned managers passionate about customer satisfaction, operational efficiency, and team leadership. With an attractive hourly rate of $57.09, translating to an estimated annual salary range of $105,000-$130,000 based on full-time hours, this role provides competitive compensation in the Fairfield job market. If you're seeking Customer Service Manager jobs in Fairfield, CA, or exploring management careers in wholesale distribution, this opportunity at Robert Half stands out for its stability and growth trajectory.

Key Responsibilities

In this hands-on leadership role, you'll oversee all aspects of customer service to ensure seamless operations and superior service delivery:

• Lead and manage customer service teams, fostering a culture of excellence and consistent high-quality interactions with every customer.
• Develop innovative strategies to boost customer satisfaction scores while efficiently resolving complaints and escalations.
• Handle scheduling and staffing to maintain optimal coverage, especially during peak periods, ensuring service levels never falter.
• Conduct regular training sessions, equipping your team with the skills needed for top performance and strict adherence to company policies.
• Oversee inventory management, from accurate tracking to timely replenishment, minimizing stockouts and overstock issues.
• Monitor and enforce compliance with safety and security protocols, swiftly addressing any violations to protect team and assets.
• Perform market research to uncover trends, customer preferences, and competitor strategies, driving proactive service improvements.
• Collaborate closely with loss prevention teams to mitigate risks, safeguard inventory, and enhance overall security measures.
• Supervise merchandising initiatives, ensuring visually appealing displays that drive sales and align with brand standards.
• Step into diverse operational roles during high-demand times or shortages, demonstrating versatility and commitment to team success.

Required Qualifications for Success

To thrive as our Customer Service Manager, bring the following expertise and mindset:

• Proven track record in customer service management, store operations, or similar leadership roles within retail or wholesale sectors.
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Excellent communication and problem-solving abilities to handle customer issues and internal challenges effectively.
• Deep knowledge of inventory control systems, merchandising principles, and operational best practices.
• Experience with safety compliance, loss prevention, and conducting market analysis for strategic insights.
• Proficiency in workforce management tools for scheduling, training, and performance tracking.
• Bachelor's degree in Business Administration, Management, or a related field is highly preferred.
• Flexibility to adapt to varying shifts and handle the demands of a dynamic wholesale distribution environment.

Candidates with 5+ years of supervisory experience in customer-facing roles will be prioritized. Robert Half values diversity and seeks inclusive leaders ready to make an impact.

Why Join Us? Benefits and Career Growth

Partnering with Robert Half means more than a job—it's a career launchpad. This contract-to-permanent role offers stability, competitive pay, and a pathway to long-term success in Fairfield, CA. Enjoy comprehensive benefits including health insurance, 401(k) matching, paid time off, and professional development. Thrive in a supportive culture that rewards initiative, provides ongoing training, and opens doors to advancement within our extensive network.

Robert Half is a leader in staffing solutions, connecting professionals to top jobs in California. Apply now for this Customer Service Manager position and elevate your career in wholesale distribution. Keywords: Customer Service Manager Fairfield CA, Store Manager jobs, Robert Half careers, management opportunities California.