Customer Service Manager - Careers at Robert Half
Robert Half
Customer Service Manager - Careers at Robert Half
Job Description
About the Customer Service Manager Role at Robert Half
Robert Half is seeking a dynamic Customer Service Manager to join our team in Franklin, Indiana. This full-time position offers a competitive salary of $60,000 per year and is perfect for a seasoned professional passionate about leading customer service excellence. As a key leader, you will oversee a team of five dedicated customer service representatives, ensuring seamless order processes from initiation to fulfillment. Located in the heart of Franklin, IN, this role provides flexible scheduling to balance professional and personal commitments while contributing to a company renowned for its commitment to client satisfaction and employee growth.
In this hands-on management role, you'll drive exceptional customer experiences, resolve complex issues, and foster a high-performance team culture. Franklin, Indiana, offers a welcoming community with proximity to Indianapolis, combining small-town charm with big-city opportunities. If you're ready to elevate your career in customer service management with Robert Half, a leader in staffing and consulting, this is your chance to make a lasting impact.
Why Franklin, IN is the Ideal Location
Franklin, Indiana, in Johnson County, provides an affordable, family-friendly environment just 20 miles south of Indianapolis. Enjoy low cost of living, excellent schools, and vibrant local events while working for a global firm like Robert Half. Our office is designed for productivity with modern amenities and easy commuting options.
Key Responsibilities
As our Customer Service Manager, your role will be pivotal in maintaining top-tier service standards. You'll provide direct supervision to your team, guiding them through daily operations and challenging scenarios. Overseeing the entire order lifecycle—from entry to fulfillment—ensures every customer interaction is accurate, timely, and exceeds expectations.
- Deliver hands-on leadership to five customer service professionals, fostering motivation and accountability.
- Monitor and optimize order processes to minimize errors and delays.
- Swiftly address customer inquiries, complaints, and escalations to uphold satisfaction rates.
- Track team KPIs, analyze performance data, and roll out improvement initiatives.
- Partner with sales, operations, and logistics teams to refine workflows.
- Mentor staff through training sessions, skill-building workshops, and performance reviews.
- Maintain meticulous records of interactions, orders, and resolutions using CRM tools.
- Enforce company policies, ensuring all activities meet regulatory and quality standards.
- Leverage customer feedback analytics to spot trends and propose innovative solutions.
- Generate insightful reports on metrics like response times, resolution rates, and satisfaction scores for leadership.
Required Qualifications
To succeed as our Customer Service Manager, you need a blend of leadership prowess, technical know-how, and customer-centric mindset. We're looking for candidates with proven supervisory experience in fast-paced environments.
- Bachelor's degree in Business, Communications, or a related field (preferred).
- Minimum 3 years in customer service, including 1+ years in management.
- Deep expertise in order management and fulfillment systems.
- Exceptional verbal and written communication skills.
- Proficiency in CRM platforms like Salesforce, Zendesk, or similar.
- Strong analytical abilities for data-driven decision-making.
- Conflict resolution expertise and calm under pressure.
- Familiarity with service industry regulations and best practices.
- Flexibility for varied shifts as business needs dictate.
- Passion for team development and continuous improvement.
Robert Half values diversity and encourages applications from all qualified individuals. Background in staffing or consulting is a plus.
Why Join Us at Robert Half
Joining Robert Half means becoming part of a Fortune 500 company with a legacy of empowering professionals. Beyond the $60,000 salary, enjoy flexible hours, comprehensive benefits including health coverage, 401(k) matching, PTO, and bonuses. Invest in your growth through our training programs and advance in a supportive culture. In Franklin, IN, you'll thrive in a collaborative setting focused on innovation and customer success. Apply now for Customer Service Manager jobs in Franklin, Indiana and elevate your career with Robert Half!
Locations
- Franklin, Indiana, United States
Salary
60,000 - 60,000 USD / yearly
55,000 - 70,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team supervisionintermediate
- Order process managementintermediate
- Customer inquiry resolutionintermediate
- Performance monitoring and improvementintermediate
- Cross-departmental collaborationintermediate
- Team training and mentoringintermediate
- Record keeping and complianceintermediate
- Customer feedback analysisintermediate
- Report preparationintermediate
- Workflow optimizationintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Communications, or related field preferred (experience)
- 3+ years of customer service experience with at least 1 year in a supervisory role (experience)
- Proven track record in managing customer service teams (experience)
- Strong understanding of order fulfillment processes (experience)
- Excellent communication and interpersonal skills (experience)
- Proficiency in customer service software and CRM systems (experience)
- Analytical skills with experience in metrics and reporting (experience)
- Ability to handle high-pressure situations and resolve conflicts (experience)
- Knowledge of industry best practices and compliance standards (experience)
- Flexible availability for scheduling needs (experience)
Responsibilities
- Provide hands-on supervision and guidance to a team of five customer service professionals
- Oversee the order process from entry to fulfillment, ensuring accuracy and efficiency
- Resolve customer inquiries and complaints promptly to maintain high levels of satisfaction
- Monitor team performance and implement strategies for continuous improvement
- Collaborate with other departments to streamline workflows and enhance service delivery
- Train and mentor team members to develop their skills and knowledge
- Maintain detailed records of customer interactions and order statuses
- Ensure compliance with company policies and procedures in all customer service activities
- Analyze customer feedback to identify trends and recommend solutions
- Prepare regular reports on team performance and customer service metrics
Benefits
- general: Competitive salary range of $60,000 annually
- general: Flexible scheduling options to support work-life balance
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings plan with company matching
- general: Paid time off including vacation, sick days, and holidays
- general: Professional development opportunities and training programs
- general: Supportive team environment with growth potential
- general: Employee assistance programs for personal well-being
- general: Performance-based bonuses and incentives
- general: Modern office in a thriving community with easy access
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Manager - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Customer Service Manager - Careers at Robert Half
Robert Half
Customer Service Manager - Careers at Robert Half
Job Description
About the Customer Service Manager Role at Robert Half
Robert Half is seeking a dynamic Customer Service Manager to join our team in Franklin, Indiana. This full-time position offers a competitive salary of $60,000 per year and is perfect for a seasoned professional passionate about leading customer service excellence. As a key leader, you will oversee a team of five dedicated customer service representatives, ensuring seamless order processes from initiation to fulfillment. Located in the heart of Franklin, IN, this role provides flexible scheduling to balance professional and personal commitments while contributing to a company renowned for its commitment to client satisfaction and employee growth.
In this hands-on management role, you'll drive exceptional customer experiences, resolve complex issues, and foster a high-performance team culture. Franklin, Indiana, offers a welcoming community with proximity to Indianapolis, combining small-town charm with big-city opportunities. If you're ready to elevate your career in customer service management with Robert Half, a leader in staffing and consulting, this is your chance to make a lasting impact.
Why Franklin, IN is the Ideal Location
Franklin, Indiana, in Johnson County, provides an affordable, family-friendly environment just 20 miles south of Indianapolis. Enjoy low cost of living, excellent schools, and vibrant local events while working for a global firm like Robert Half. Our office is designed for productivity with modern amenities and easy commuting options.
Key Responsibilities
As our Customer Service Manager, your role will be pivotal in maintaining top-tier service standards. You'll provide direct supervision to your team, guiding them through daily operations and challenging scenarios. Overseeing the entire order lifecycle—from entry to fulfillment—ensures every customer interaction is accurate, timely, and exceeds expectations.
- Deliver hands-on leadership to five customer service professionals, fostering motivation and accountability.
- Monitor and optimize order processes to minimize errors and delays.
- Swiftly address customer inquiries, complaints, and escalations to uphold satisfaction rates.
- Track team KPIs, analyze performance data, and roll out improvement initiatives.
- Partner with sales, operations, and logistics teams to refine workflows.
- Mentor staff through training sessions, skill-building workshops, and performance reviews.
- Maintain meticulous records of interactions, orders, and resolutions using CRM tools.
- Enforce company policies, ensuring all activities meet regulatory and quality standards.
- Leverage customer feedback analytics to spot trends and propose innovative solutions.
- Generate insightful reports on metrics like response times, resolution rates, and satisfaction scores for leadership.
Required Qualifications
To succeed as our Customer Service Manager, you need a blend of leadership prowess, technical know-how, and customer-centric mindset. We're looking for candidates with proven supervisory experience in fast-paced environments.
- Bachelor's degree in Business, Communications, or a related field (preferred).
- Minimum 3 years in customer service, including 1+ years in management.
- Deep expertise in order management and fulfillment systems.
- Exceptional verbal and written communication skills.
- Proficiency in CRM platforms like Salesforce, Zendesk, or similar.
- Strong analytical abilities for data-driven decision-making.
- Conflict resolution expertise and calm under pressure.
- Familiarity with service industry regulations and best practices.
- Flexibility for varied shifts as business needs dictate.
- Passion for team development and continuous improvement.
Robert Half values diversity and encourages applications from all qualified individuals. Background in staffing or consulting is a plus.
Why Join Us at Robert Half
Joining Robert Half means becoming part of a Fortune 500 company with a legacy of empowering professionals. Beyond the $60,000 salary, enjoy flexible hours, comprehensive benefits including health coverage, 401(k) matching, PTO, and bonuses. Invest in your growth through our training programs and advance in a supportive culture. In Franklin, IN, you'll thrive in a collaborative setting focused on innovation and customer success. Apply now for Customer Service Manager jobs in Franklin, Indiana and elevate your career with Robert Half!
Locations
- Franklin, Indiana, United States
Salary
60,000 - 60,000 USD / yearly
55,000 - 70,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team supervisionintermediate
- Order process managementintermediate
- Customer inquiry resolutionintermediate
- Performance monitoring and improvementintermediate
- Cross-departmental collaborationintermediate
- Team training and mentoringintermediate
- Record keeping and complianceintermediate
- Customer feedback analysisintermediate
- Report preparationintermediate
- Workflow optimizationintermediate
Required Qualifications
- Bachelor's degree in Business Administration, Communications, or related field preferred (experience)
- 3+ years of customer service experience with at least 1 year in a supervisory role (experience)
- Proven track record in managing customer service teams (experience)
- Strong understanding of order fulfillment processes (experience)
- Excellent communication and interpersonal skills (experience)
- Proficiency in customer service software and CRM systems (experience)
- Analytical skills with experience in metrics and reporting (experience)
- Ability to handle high-pressure situations and resolve conflicts (experience)
- Knowledge of industry best practices and compliance standards (experience)
- Flexible availability for scheduling needs (experience)
Responsibilities
- Provide hands-on supervision and guidance to a team of five customer service professionals
- Oversee the order process from entry to fulfillment, ensuring accuracy and efficiency
- Resolve customer inquiries and complaints promptly to maintain high levels of satisfaction
- Monitor team performance and implement strategies for continuous improvement
- Collaborate with other departments to streamline workflows and enhance service delivery
- Train and mentor team members to develop their skills and knowledge
- Maintain detailed records of customer interactions and order statuses
- Ensure compliance with company policies and procedures in all customer service activities
- Analyze customer feedback to identify trends and recommend solutions
- Prepare regular reports on team performance and customer service metrics
Benefits
- general: Competitive salary range of $60,000 annually
- general: Flexible scheduling options to support work-life balance
- general: Comprehensive health, dental, and vision insurance plans
- general: 401(k) retirement savings plan with company matching
- general: Paid time off including vacation, sick days, and holidays
- general: Professional development opportunities and training programs
- general: Supportive team environment with growth potential
- general: Employee assistance programs for personal well-being
- general: Performance-based bonuses and incentives
- general: Modern office in a thriving community with easy access
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Manager - Careers at Robert Half @ Robert Half.
Related Books and Jobs