About the Customer Service Manager Role at Robert Half

Join Robert Half in Jackson, Mississippi, as a Customer Service Manager in a dynamic real estate environment. This exciting short-term contract position offers the potential to transition into a permanent role, providing stability and growth opportunities. As a key leader, you will oversee operational efficiency, team performance, and customer satisfaction while ensuring compliance with all standards. Located in the heart of Jackson, MS, this role is perfect for proactive professionals with strong organizational and leadership skills. Robert Half, a leader in staffing and recruitment, connects top talent like you with rewarding careers in customer service management. If you're passionate about driving team success and enhancing client relationships, apply now for this Customer Service Manager job in Jackson, Mississippi.

Customer service management careers at Robert Half emphasize hands-on leadership in fast-paced settings. You'll manage mailroom operations, receptionist services, and administrative functions while fostering a high-performance culture. This position demands expertise in real estate operations or similar fields, making it ideal for seasoned managers seeking to make an impact.

Key Responsibilities

Your day-to-day duties as Customer Service Manager will be diverse and impactful:

• Supervise a team to ensure they meet all contractual obligations related to mail services and daily operational requirements, maintaining seamless workflow in a busy real estate office.
• Lead the full employee lifecycle: conduct interviews to attract top talent, handle onboarding processes, perform regular performance evaluations, and administer disciplinary actions when necessary to uphold standards.
• Manage employee time-off tracking and approvals meticulously to ensure workforce consistency and minimal disruptions to service delivery.
• Prepare and submit detailed monthly reports on key metrics for the mailroom and receptionist desk, providing actionable insights for leadership.
• Enforce rigorous safety, environmental, and security standards across the workplace, promoting a secure and compliant environment.
• Identify and recommend process improvements that optimize operations, equipment utilization, and overall customer satisfaction levels.
• Deliver ongoing training and professional development opportunities to empower your team members for long-term success.
• Engage directly with clients through regular meetings to discuss management updates, address concerns, and ensure all contractual expectations are exceeded.
• Handle essential administrative tasks such as scanning invoices, processing reimbursements efficiently, and resolving vendor-related issues promptly.
• Coordinate conference room management, verifying equipment functionality and maintaining adequate supplies for meetings and events.

Required Qualifications for Success

To excel as our Customer Service Manager in Jackson, MS, you should bring:

• Proven track record in customer service management, ideally within real estate, facilities, or operational settings.
• Strong leadership abilities with experience supervising teams, conducting interviews, and managing performance.
• Expertise in compliance, including safety protocols, environmental standards, and security measures.
• Proficiency in report generation, metrics analysis, and process optimization techniques.
• Excellent interpersonal skills for client communications, team training, and vendor negotiations.
• Administrative savvy for tasks like invoice processing and conference room coordination.
• Bachelor's degree in business administration, management, or a related field preferred; equivalent experience considered.
• Availability for a contract-to-permanent role in Jackson, Mississippi, United States.

Robert Half values candidates who demonstrate initiative, adaptability, and a customer-centric mindset. SEO-optimized skills like team leadership, operational efficiency, and client relationship management are key for this role.

Why Join Us at Robert Half?

Robert Half offers unparalleled opportunities in customer service careers across Jackson, MS. Benefit from our industry-leading reputation, potential for permanent placement, and supportive work culture. Enjoy competitive pay estimated at $43,680 - $87,360 annually (based on $21/hour market context), professional growth, and the chance to shape operations in a thriving real estate hub. Our commitment to your success includes training resources and career advancement paths. Jackson, Mississippi, provides an affordable lifestyle with vibrant community vibes, making it the perfect backdrop for your next career move. Apply today for this Customer Service Manager position and elevate your career with Robert Half!

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