About the Customer Service Manager Role at Robert Half

Robert Half, a global leader in professional services and staffing solutions, is seeking a dynamic Customer Service Manager to join our team in Oklahoma City, Oklahoma, United States. This pivotal full-time position offers a salary starting at $60,000 per year, with opportunities for growth based on performance. As a Customer Service Manager, you will lead a high-performing team of specialists dedicated to delivering exceptional service and operational excellence. This role is perfect for seasoned professionals passionate about employee engagement, strategic planning, and driving measurable results in a fast-paced environment.

In this leadership position, you will oversee daily operations, foster a culture of continuous improvement, and ensure alignment with Robert Half's overarching business goals. Oklahoma City's thriving business landscape provides the ideal backdrop for this role, where you can make a tangible impact on client satisfaction and team success. If you excel in team management, data analysis, and process optimization, this opportunity at Robert Half will allow you to leverage your skills while advancing your career in customer service management.

Why This Role Stands Out

At Robert Half, we value innovation and employee development. This Customer Service Manager position isn't just about managing teams—it's about inspiring excellence and contributing to our mission of connecting talented professionals with rewarding opportunities. With a focus on work-life balance and professional growth, you'll thrive in a supportive atmosphere that rewards initiative and results.

Key Responsibilities

The Customer Service Manager at Robert Half plays a crucial role in operational success. Here are the core duties:

• Lead, mentor, and develop a team of customer service specialists to achieve growth targets and maintain high-quality service delivery standards.
• Address employee performance concerns proactively through corrective actions, coaching, and structured support processes to enhance team capabilities.
• Monitor team operations daily, identifying areas for improvement and ensuring seamless alignment with organizational objectives and KPIs.
• Analyze operational data using tools like dashboards and reports to pinpoint inefficiencies, then implement targeted strategies for optimization and cost savings.
• Conduct regular quality audits, review processes, and resolve discrepancies to uphold the highest standards of service and compliance.
• Serve as the primary escalation point for resolving complex technology, communication, and execution challenges, ensuring minimal downtime and maximum efficiency.
• Collaborate closely with senior leadership to align customer service strategies with broader company initiatives, contributing to long-term success.
• Facilitate the rollout of new business projects, preparing the team for transitions and ensuring smooth implementation from start to finish.
• Promote a positive culture of employee engagement, satisfaction, and productivity through team-building activities, recognition programs, and feedback mechanisms.

Required Qualifications

To succeed as our Customer Service Manager, you should bring the following expertise and attributes:

• Proven track record in customer service management or supervisory roles, ideally within professional services or staffing industries.
• Strong leadership skills with experience in team mentoring, performance management, and employee development programs.
• Proficiency in operational analysis, data interpretation, and implementing process improvements for efficiency gains.
• Hands-on experience with quality auditing, discrepancy resolution, and maintaining compliance standards.
• Excellent problem-solving abilities, particularly in troubleshooting technology, communication, and operational challenges.
• Demonstrated ability to collaborate with executive teams and drive strategic initiatives forward.
• Passion for fostering employee engagement and building high-performing, motivated teams.
• Bachelor's degree in Business Administration, Management, or a related field; advanced certifications in customer service or leadership are a plus.
• 3-5 years of progressive experience in customer service leadership roles.
• Proficiency in CRM systems, Microsoft Office Suite, and data analytics tools.

Key skills include team leadership, strategic planning, data-driven decision-making, and cross-functional collaboration—essential for excelling in this Oklahoma City-based role.

Why Join Us at Robert Half?

Joining Robert Half as a Customer Service Manager means becoming part of a prestigious organization known for its commitment to excellence and innovation. We offer a competitive salary of $60,000 annually, plus a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and professional development opportunities. Our Oklahoma City office provides a collaborative environment with modern facilities and flexible work options.

Robert Half invests in your growth through ongoing training, mentorship, and clear career progression paths. You'll work with top-tier clients, contribute to meaningful projects, and enjoy a culture that prioritizes work-life balance and recognition. In Oklahoma City's vibrant job market, this role positions you for long-term success in customer service management. Apply today to elevate your career with Robert Half—where your leadership can drive real impact.

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