About the Role

Join Robert Half as a Customer Service Representative - Level 2 (Experienced, 6-10 Years) in the vibrant city of Houston, Texas, United States. This long-term contract position offers a dynamic opportunity for seasoned professionals to deliver top-tier customer support while managing critical logistics and operational tasks. At Robert Half, we connect talented individuals like you with leading organizations seeking expertise in customer service excellence. If you thrive in fast-paced environments, excel at problem-solving, and have a passion for enhancing customer satisfaction, this role is your next career step. With an emphasis on detail-oriented communication and organizational prowess, you'll play a pivotal role in driving efficiency and positive outcomes for clients across industries.

Robert Half is a global leader in professional staffing, renowned for placing skilled customer service reps in rewarding positions. This Houston-based opportunity is ideal for those with extensive experience (6-10 years) who are ready to leverage their skills in CRM systems, logistics coordination, and team onboarding. Enjoy the benefits of working in one of America's most dynamic job markets, where energy, healthcare, and logistics sectors are booming. SEO-optimized for careers in customer service jobs Houston TX, this position promises stability, growth, and competitive compensation around $17 per hour, translating to substantial annual earnings for full-time work.

Key Responsibilities

Customer Support and Problem Resolution

Deliver exceptional customer support by addressing inquiries, complaints, and issues with empathy and efficiency. Your strong communication skills will be key in maintaining positive interactions, resolving problems swiftly, and ensuring every customer leaves satisfied. This includes conducting thorough research on billing disputes, claims processing, and revenue accounting to provide accurate solutions.

Logistics and Operational Management

Coordinate logistics operations to guarantee seamless processes and timely resolutions. Collaborate with suppliers, business units, and internal teams to optimize workflows, streamline procedures, and mitigate risks. Handle expense account procedures and compliance standards to support organizational goals.

Team Leadership and Development

Take charge of hiring and onboarding new team members, ensuring all processes align with company policies. Monitor customer feedback, implement improvement strategies, and enhance public relations efforts to foster long-term loyalty and efficiency.

Technology and Record-Keeping

Leverage CRM tools proficiently to track interactions, maintain precise records, and analyze data for better service delivery. Your tech-savvy approach will drive data-informed decisions in customer service and operations.

Required Qualifications

To succeed in this Customer Service Rep role, candidates must possess:

• 6-10 years of proven experience in customer service, preferably in logistics or related fields.
• Exceptional verbal and written communication skills with a detail-oriented mindset.
• Strong organizational abilities to manage multiple tasks and priorities effectively.
• Proficiency in CRM software and Microsoft Office suite.
• Experience in billing, claims resolution, revenue accounting, and risk management.
• Demonstrated ability to oversee hiring, onboarding, and team collaboration.
• Problem-solving expertise with a positive, customer-focused demeanor.
• Bachelor's degree in Business Administration, Communications, or a related field preferred.

Robert Half values diversity and seeks candidates who embody professionalism and adaptability in Houston's competitive job market.

Why Join Us

Choosing Robert Half means partnering with a trusted name in staffing for unparalleled career support. This long-term contract offers stability without the uncertainty of short-term gigs, with potential for full-time conversion based on performance. Benefit from our extensive network, accessing top Houston employers in energy, finance, and logistics. Enjoy competitive pay at approximately $17/hour (equating to $35,360+ annually for full-time), professional development resources, and a collaborative culture that prioritizes work-life balance.

In Houston, TX, you'll immerse in a thriving professional scene with endless networking opportunities. Robert Half provides comprehensive benefits including health insurance options, paid time off accrual, 401(k) matching for eligible contracts, and exclusive job placement services. Advance your career in customer service jobs Houston, improve your SEO profile with keywords like 'experienced customer service representative Texas,' and contribute to high-impact projects. Join a team committed to excellence—apply today and elevate your professional journey with Robert Half!