About the Customer Service Representative Role at Robert Half

Join Robert Half's talent network as a Customer Service Representative in Bristol, Connecticut, United States. This contract position offers a fantastic opportunity to deliver exceptional customer service while collaborating with regional sales managers, technical teams, marketing, finance, and more. If you thrive in dynamic environments where attention to detail and relationship-building are key, this role will allow you to exceed customer expectations throughout the project lifecycle. Robert Half specializes in connecting top talent like you with leading employers, providing contract opportunities that can lead to long-term careers. With a competitive rate of $19.79 per hour, you'll gain hands-on experience in a supportive setting in Bristol, CT.

Customer Service Representatives are the backbone of any successful organization, especially in industries requiring precise coordination between sales, technical support, and operations. In this position, you'll play a pivotal role in ensuring seamless project execution, from initial contract review to final shipment. Bristol, Connecticut, offers a vibrant community with easy access to Hartford and surrounding areas, making it an ideal location for professionals seeking growth in customer service careers.

Key Responsibilities

As a Customer Service Representative, your daily tasks will keep you engaged and challenged:

• Thoroughly review contracts, quotes, purchase orders, and project documents to grasp customer requirements and verify accuracy, preventing costly errors.
• Maintain crystal-clear, detail-oriented communication with customers to build lasting rapport and trust.
• Partner closely with technical teams to resolve specific needs, ensuring projects stay on track.
• Schedule and lead project kickoff meetings for complex assignments, facilitating smooth transitions.
• Create and update quotes efficiently to empower the regional sales team.
• Collaborate across departments like marketing and finance to synchronize efforts and achieve project milestones.
• Enter order details accurately into Salesforce and internal systems, while upholding meticulous project documentation.
• Monitor backlogs diligently to keep customer ship dates current and reliable.
• Document and resolve customer complaints or claims, partnering with management to enhance service quality continuously.
• Determine packaging and shipping needs, including special handling for sensitive items.

These responsibilities demand a proactive approach, making this role perfect for customer service professionals eager to make an impact.

Required Qualifications for Success

To excel as a Customer Service Representative with Robert Half in Bristol, CT, bring the following qualifications:

• High school diploma or equivalent; an associate's or bachelor's degree in business, communications, or a related field is highly preferred.
• 1-2 years of experience in customer service, preferably in technical sales support or project coordination.
• Strong proficiency in Salesforce CRM, Microsoft Office Suite (Excel, Word, Outlook), and other order management systems.
• Exceptional verbal and written communication skills for fostering customer relationships and interdepartmental collaboration.
• Impeccable attention to detail and organizational abilities to handle contracts, quotes, and documentation flawlessly.
• Demonstrated ability to coordinate with diverse teams, including sales, technical, marketing, and finance.
• Proven track record in complaint resolution and process improvement.
• Familiarity with packaging, shipping logistics, and backlog management.

Robert Half values candidates who are adaptable, customer-focused, and tech-savvy. No advanced degree is required, but a passion for service excellence is a must. If you have experience in manufacturing, engineering support, or B2B environments, you'll hit the ground running.

Why Join Robert Half in Bristol, Connecticut?

Robert Half offers unparalleled benefits for contract professionals. Enjoy a disclosed hourly rate of $19.79, translating to approximately $41,151 annually (based on 40 hours/week), with weekly pay for financial stability. This contract role provides flexibility, professional growth through our training resources, and exposure to top-tier clients in Bristol, CT. Benefit from our extensive network, career coaching, and potential for full-time opportunities. Bristol's location near major highways and amenities supports an excellent work-life balance. Join thousands of professionals who've advanced their careers with Robert Half. Apply today for this Customer Service Representative position and elevate your career in Connecticut's thriving job market. SEO keywords: Customer Service Jobs Bristol CT, Robert Half Careers, Salesforce Customer Service Representative, Contract Customer Support Roles.

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