About the Customer Service Representative Role at Robert Half

Robert Half is thrilled to present an exciting Customer Service Representative opportunity in Charlotte, North Carolina. This contract-to-permanent position is perfect for a dedicated professional seeking to advance in customer service and administrative support. Working fully in-person in a dynamic small office environment, you'll play a pivotal role in ensuring seamless customer experiences while supporting key business operations. With a competitive hourly rate of $22, this role offers stability, growth, and the chance to convert to a full-time permanent position. If you're proactive, detail-oriented, and passionate about customer satisfaction, join our team and elevate your career with Robert Half's renowned expertise in staffing and professional services.

Charlotte, NC, known as the Queen City, is a booming hub for finance, tech, and logistics industries, making it an ideal location for customer service careers. This role leverages the city's vibrant business landscape, providing hands-on experience in order management, financial processing, and client relations. Robert Half specializes in matching top talent with exceptional opportunities, and this position exemplifies our commitment to fostering long-term career success.

Key Responsibilities

• Deliver precise, timely updates on customer orders, tracking details, and shipment statuses to enhance client trust and satisfaction.
• Efficiently process and manage sample requests, from initial inquiry to fulfillment, prioritizing customer needs.
• Expertly create, maintain, and update Purchase Orders (POs) and Sales Orders (SOs) using QuickBooks, ensuring accuracy in all transactions.
• Source competitive freight quotes and coordinate carrier pickups, optimizing logistics for smooth operations.
• Scan, organize, and file critical documentation, maintaining impeccable records for compliance and quick retrieval.
• Regularly update and maintain customer records in company CRM systems, including Voze, for data integrity and personalized service.
• Support accounts payable (AP) and accounts receivable (AR) by generating professional invoices and diligently following up on overdue payments.
• Accurately enter and track vendor bills, minimizing errors and supporting financial health.
• Manage customer credit applications end-to-end, performing thorough credit checks and verifying references to mitigate risks.

These responsibilities demand a blend of customer-facing skills and backend administrative prowess, making this an ideal role for those with experience in service-oriented environments.

Required Qualifications for Success

To excel as our Customer Service Representative, candidates should possess a high school diploma or equivalent, with an associate's degree in business administration or a related field preferred. Prior experience (1-2 years) in customer service, administrative support, or order processing is essential. Proficiency in QuickBooks is non-negotiable, alongside familiarity with CRM tools like Voze. Strong organizational skills, meticulous attention to detail, and the ability to multitask in a fast-paced small office setting are critical. Excellent communication—both verbal and written—is key, as you'll interact daily with customers, vendors, and internal teams. A proactive mindset, problem-solving aptitude, and comfort with fully in-person work in Charlotte, NC, will set you apart. Basic knowledge of freight logistics, AP/AR processes, and credit verification is highly advantageous. Robert Half values candidates who demonstrate reliability, adaptability, and a customer-first approach.

Why Join Us at Robert Half?

Choosing Robert Half means investing in your professional future. This contract-to-permanent role offers a clear path to full-time employment, competitive compensation at $22/hour (equating to approximately $45,760 annually based on full-time hours), and immersion in a collaborative small office culture. Benefit from Robert Half's industry-leading training, networking opportunities, and placement support. Enjoy the perks of Charlotte's thriving job market, including proximity to major employers in banking and distribution. We prioritize work-life balance, career advancement, and skill-building in high-demand areas like QuickBooks, CRM management, and customer relations. Join a company with a proven track record of placing over 100,000 professionals annually. Apply now for this Charlotte, NC customer service job and discover why Robert Half is the gold standard in staffing excellence. Keywords: Customer Service Representative jobs Charlotte NC, QuickBooks jobs, contract-to-hire opportunities, administrative support careers.

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