About the Customer Service Representative Role at Robert Half

Join Robert Half's dynamic team as a Customer Service Representative in the vibrant city of Charlotte, North Carolina. This long-term contract position offers a fantastic opportunity for dedicated professionals who thrive in fast-paced environments and excel at building positive customer relationships. At Robert Half, we connect top talent with leading organizations, and this role is perfect for individuals passionate about delivering exceptional service while supporting critical operational processes.

In this position, you'll be the friendly voice and efficient coordinator ensuring every customer interaction is smooth and satisfactory. Whether you're handling inquiries from customers or builders, processing sales orders, or scheduling installations, your contributions will directly impact business success. Charlotte, NC, known as the Queen City, boasts a thriving economy with opportunities in finance, tech, and services—making it an ideal location for career growth. Robert Half has been a trusted leader in staffing for decades, providing contract roles that offer flexibility, competitive pay, and pathways to permanent opportunities.

This role demands proficiency in computer systems like Microsoft Excel and web-based portals, along with a personable demeanor. If you enjoy problem-solving, multitasking, and collaborating with teams, this Customer Service Representative job in Charlotte, NC, is your next step. With an hourly rate of $20.90, this position equates to approximately $43,500 annually (based on 40 hours/week), offering stability in a contract format.

Why Charlotte, NC is the Perfect Location

Charlotte, North Carolina, United States, is a booming metropolis with a low cost of living, excellent infrastructure, and a strong job market. Home to major corporations and a growing tech scene, it's an ideal spot for customer service professionals seeking long-term contracts.

Key Responsibilities

As a Customer Service Representative, your day-to-day tasks will keep operations running seamlessly. Here's what you'll do:

• Engage in effective communication with customers and builders, addressing inquiries promptly and providing tailored solutions to meet their needs.
• Create and process sales orders accurately for both installation and service requests, ensuring all details are captured correctly.
• Efficiently schedule service and installation appointments, coordinating timelines to guarantee timely delivery and customer satisfaction.
• Leverage Microsoft Excel and various web-based portals to manage, update, and maintain precise customer data records.
• Uphold order accuracy by regularly updating systems and meticulously documenting all relevant information.
• Handle inbound and outbound calls professionally, always maintaining a customer-focused attitude to build lasting relationships.
• Collaborate closely with teammates to resolve issues swiftly and ensure seamless day-to-day operations.
• Draft clear, concise, and professional email correspondence for both customers and internal teams.
• Take detailed notes during interactions and actively participate in training sessions to master new systems and processes.

These responsibilities highlight the blend of administrative precision and interpersonal excellence required in this role.

Required Qualifications

To succeed as our Customer Service Representative in Charlotte, NC, you'll need:

• Exceptional verbal and written communication skills for interacting with diverse stakeholders.
• Proven proficiency in Microsoft Excel and comfort with web-based portals for data management.
• Experience in customer service, ideally handling inquiries, sales orders, and scheduling.
• Strong phone skills for managing inbound and outbound calls with professionalism.
• Detail-oriented mindset with excellent organizational abilities to maintain accuracy.
• Team collaboration experience to support seamless operations.
• Willingness to engage in training for system proficiency.
• A customer-centric approach and positive attitude.
• High school diploma required; associate's degree or relevant experience preferred.

Robert Half values diverse backgrounds and provides comprehensive training to set you up for success.

Why Join Us at Robert Half?

Robert Half offers more than just a job—we provide a career launchpad. Enjoy competitive pay at $20.90/hour, weekly payouts, and long-term contract stability. Benefit from our extensive training resources, supportive culture, and connections to top Charlotte employers. This role offers flexibility, professional growth, and the chance to contribute to exciting projects. Apply today for Customer Service Representative jobs in Charlotte, NC, and elevate your career with Robert Half!

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