About the Customer Service Representative Role at Robert Half

Join Robert Half's esteemed client, a prominent credit union in Chicago, Illinois, United States, as a Customer Service Representative. This exciting contract-to-permanent position offers a dynamic opportunity to deliver exceptional support to credit union members through inbound inquiries. If you thrive in a fast-paced environment, possess strong communication skills, and have a genuine passion for helping others—especially senior members—this role is tailor-made for you. As a key player in member services, you'll handle a variety of inquiries related to account balances, products, and services, ensuring every interaction is marked by empathy, accuracy, and professionalism.

Robert Half specializes in connecting top talent with rewarding opportunities in customer service and financial sectors. This position is perfect for dedicated professionals seeking stability and growth in Chicago's vibrant job market. With the credit union undergoing organizational changes leading to increased call volumes, your role will be pivotal in maintaining seamless service delivery. Enjoy a flexible schedule, including Saturday shifts just twice a month, all while staying under 40 hours per week.

Why This Role Stands Out in Chicago's Customer Service Landscape

Chicago, known as the Windy City, boasts a robust financial services sector, and this credit union role leverages cutting-edge tools like Symitaur, Amazon Connect, Smart Sheets, and Orpheus. Gain hands-on experience in a supportive team environment where collaboration drives success. Whether you're a seasoned rep or transitioning into financial customer service, Robert Half provides the platform for your career advancement.

Key Responsibilities

In this role, you'll be the friendly voice members rely on. Here's what your day-to-day will entail:

• Respond promptly to inbound calls from credit union members, addressing queries on account balances, products, services, and more.
• Deliver patient, empathetic assistance, with a special focus on senior members to ensure their unique needs are met compassionately.
• Expertly navigate multiple software systems—Symitaur for account management, Amazon Connect for call handling, Smart Sheets for organization, and Orpheus for issue resolution.
• Stay up-to-date on the organization's full range of offerings to guide members to the best solutions efficiently.
• Uphold the highest standards of accuracy and professionalism when managing sensitive financial information.
• Collaborate closely with team members to achieve performance goals and deliver seamless service.
• Demonstrate reliability by adhering to attendance policies in this essential on-site role.
• Engage in comprehensive training programs to sharpen technical skills and master company procedures.
• Work Saturday shifts twice a month, with a flexible schedule ensuring no more than 40 hours weekly.
• Step up to manage heightened call volumes amid exciting organizational changes.

Required Qualifications

To excel as a Customer Service Representative with Robert Half's client, bring the following:

• Exceptional communication skills, blending clarity with empathy—ideal for assisting diverse members, including seniors.
• Technical proficiency in software like Symitaur, Amazon Connect, Smart Sheets, and Orpheus (training provided for quick ramp-up).
• Proven ability to handle confidential financial data with precision and integrity.
• Rock-solid reliability and commitment to attendance in a fast-paced setting.
• Flexibility for occasional Saturday shifts (twice monthly) while maintaining work-life balance under 40 hours/week.
• A heartfelt passion for customer service and helping others resolve issues effectively.
• Prior experience in call centers, financial services, or member support is a plus but not required—training ensures success.

Candidates should be based in or willing to work on-site in Chicago, Illinois, United States.

Why Join Us?

This isn't just a job—it's a launchpad for your career in customer service excellence. Transition from contract to permanent employment with a leading credit union backed by Robert Half's recruitment expertise. Benefit from in-depth training, a collaborative team, and flexible hours that prioritize your well-being. Make a real difference for members while honing skills in high-demand tools and financial services.

Robert Half offers unparalleled support, from job placement to ongoing career guidance. Competitive pay starts around $20.9/hour (approximately $43,500 annually), with opportunities for growth. Join a company valuing empathy, innovation, and member satisfaction. Apply now for this Chicago Customer Service Representative role and elevate your career!

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