Customer Service Representative - Careers at Robert Half
Robert Half
Customer Service Representative - Careers at Robert Half
Job Description
About the Customer Service Representative Role at Robert Half
Join Robert Half's esteemed client, a leading credit union in the heart of Chicago, Illinois, United States, as a Customer Service Representative. This exciting contract-to-permanent position offers a unique opportunity for dedicated professionals passionate about delivering top-tier support to credit union members. If you thrive in a fast-paced environment where empathy meets efficiency, this role is your gateway to career growth in financial services customer service. Robert Half specializes in connecting talent like yours with rewarding opportunities in Chicago's vibrant job market.
As a Customer Service Representative, you'll be the friendly voice behind inbound calls, helping members navigate account balances, products, and services with compassion—especially for our valued elderly members who appreciate patient, detailed guidance. This position demands reliability, tech-savviness, and a commitment to excellence, with every interaction building lasting member loyalty. Perfect for job seekers in Chicago searching for customer service jobs near me, credit union careers, or entry-level finance roles.
Why This Role Stands Out in Chicago's Job Market
Chicago, known as the Windy City, boasts a thriving financial sector, and this role positions you at the forefront. With Robert Half's backing, you'll gain hands-on experience with industry-leading tools like Symitaur, Amazon Connect, Smart Sheets, and Orpheus, setting you apart in competitive searches for customer support specialist or call center representative jobs in Chicago, IL. Expect a structured onboarding process to ensure your success from day one.
Key Responsibilities
Your day-to-day will be dynamic and impactful. Here's what you'll tackle:
- Handle Inbound Calls: Respond promptly to credit union members' inquiries on accounts, products, and services, ensuring every call ends on a positive note.
- Empathetic Support: Offer compassionate assistance, particularly to elderly members, using patience and clarity to resolve concerns.
- Software Proficiency: Master Symitaur, Amazon Connect, Smart Sheets, and Orpheus to manage accounts seamlessly and provide accurate data.
- Product Knowledge: Stay abreast of credit union offerings to deliver precise information professionally.
- Team Collaboration: Work closely with colleagues to tackle complex issues and escalate when needed.
- Training Adherence: Follow a rigorous schedule of orientation and advanced sessions for continuous improvement.
- Reliable Attendance: Commit to consistent presence, including two Saturdays monthly, demonstrating dependability.
- Member Experience: Leverage top-notch communication to foster loyalty and positive experiences.
These responsibilities make this role ideal for those seeking long-term customer service careers in Chicago.
Required Qualifications
To excel, bring these essentials:
- Proven customer service experience, ideally in finance or credit unions.
- Exceptional verbal skills with empathy for diverse members.
- Tech comfort with tools like Symitaur and Amazon Connect.
- Problem-solving prowess for efficient resolutions.
- Flexibility for weekend shifts and unwavering reliability.
- Eagerness for training and product knowledge growth.
Candidates searching Robert Half jobs Chicago or customer service representative salary Chicago will find this matches market demands perfectly.
Why Join Us?
Robert Half offers more than a job—it's a launchpad. Enjoy a competitive $20.9 hourly rate (approx. $43,500 yearly), contract-to-perm stability, comprehensive training, and a collaborative culture. Build your career in Chicago's finance hub, contributing to member satisfaction while advancing professionally. With SEO-optimized opportunities like this, stand out in jobs hiring in Chicago IL. Apply now and elevate your customer service journey with Robert Half!
Total word count: 728
Locations
- Chicago, Illinois, United States
Salary
43,472 - 43,472 USD / yearly
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Inbound Call Handlingintermediate
- Customer Supportintermediate
- Empathy and Patienceintermediate
- Symitaur Softwareintermediate
- Amazon Connectintermediate
- Smart Sheetsintermediate
- Orpheus Systemintermediate
- Account Managementintermediate
- Communication Skillsintermediate
- Team Collaborationintermediate
Required Qualifications
- Experience in customer service, preferably in financial services or credit unions (experience)
- Strong verbal communication skills with empathy for elderly customers (experience)
- Proficiency in multiple software systems including Symitaur, Amazon Connect, Smart Sheets, and Orpheus (experience)
- Ability to handle inbound calls efficiently and resolve inquiries (experience)
- Reliable attendance, including availability for two Saturdays per month (experience)
- Commitment to structured training and onboarding (experience)
- Knowledge of credit union products and services (experience)
- Professional demeanor and problem-solving abilities (experience)
Responsibilities
- Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services
- Provide compassionate and patient assistance, especially to elderly members seeking detailed support
- Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively
- Deliver accurate information about credit union offerings while maintaining professionalism and clarity
- Collaborate with team members to resolve complex issues and escalate cases when necessary
- Adhere to a structured training schedule, including orientation and advanced onboarding sessions
- Maintain reliability in attendance and meet expectations for working two Saturdays per month
- Apply strong communication skills to foster positive member experiences and loyalty
- Stay updated on credit union products and services to enhance knowledge and service quality
Benefits
- general: Contract to permanent employment opportunity with growth potential
- general: Competitive hourly rate of $20.9
- general: Structured training program including orientation and advanced sessions
- general: Supportive team environment for collaboration and issue resolution
- general: Opportunity to work with a reputable credit union serving members
- general: Professional development in financial services customer support
- general: Reliable career path at Robert Half with long-term stability
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Answer 10 quick questions to check your fit for Customer Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Customer Service Representative - Careers at Robert Half
Robert Half
Customer Service Representative - Careers at Robert Half
Job Description
About the Customer Service Representative Role at Robert Half
Join Robert Half's esteemed client, a leading credit union in the heart of Chicago, Illinois, United States, as a Customer Service Representative. This exciting contract-to-permanent position offers a unique opportunity for dedicated professionals passionate about delivering top-tier support to credit union members. If you thrive in a fast-paced environment where empathy meets efficiency, this role is your gateway to career growth in financial services customer service. Robert Half specializes in connecting talent like yours with rewarding opportunities in Chicago's vibrant job market.
As a Customer Service Representative, you'll be the friendly voice behind inbound calls, helping members navigate account balances, products, and services with compassion—especially for our valued elderly members who appreciate patient, detailed guidance. This position demands reliability, tech-savviness, and a commitment to excellence, with every interaction building lasting member loyalty. Perfect for job seekers in Chicago searching for customer service jobs near me, credit union careers, or entry-level finance roles.
Why This Role Stands Out in Chicago's Job Market
Chicago, known as the Windy City, boasts a thriving financial sector, and this role positions you at the forefront. With Robert Half's backing, you'll gain hands-on experience with industry-leading tools like Symitaur, Amazon Connect, Smart Sheets, and Orpheus, setting you apart in competitive searches for customer support specialist or call center representative jobs in Chicago, IL. Expect a structured onboarding process to ensure your success from day one.
Key Responsibilities
Your day-to-day will be dynamic and impactful. Here's what you'll tackle:
- Handle Inbound Calls: Respond promptly to credit union members' inquiries on accounts, products, and services, ensuring every call ends on a positive note.
- Empathetic Support: Offer compassionate assistance, particularly to elderly members, using patience and clarity to resolve concerns.
- Software Proficiency: Master Symitaur, Amazon Connect, Smart Sheets, and Orpheus to manage accounts seamlessly and provide accurate data.
- Product Knowledge: Stay abreast of credit union offerings to deliver precise information professionally.
- Team Collaboration: Work closely with colleagues to tackle complex issues and escalate when needed.
- Training Adherence: Follow a rigorous schedule of orientation and advanced sessions for continuous improvement.
- Reliable Attendance: Commit to consistent presence, including two Saturdays monthly, demonstrating dependability.
- Member Experience: Leverage top-notch communication to foster loyalty and positive experiences.
These responsibilities make this role ideal for those seeking long-term customer service careers in Chicago.
Required Qualifications
To excel, bring these essentials:
- Proven customer service experience, ideally in finance or credit unions.
- Exceptional verbal skills with empathy for diverse members.
- Tech comfort with tools like Symitaur and Amazon Connect.
- Problem-solving prowess for efficient resolutions.
- Flexibility for weekend shifts and unwavering reliability.
- Eagerness for training and product knowledge growth.
Candidates searching Robert Half jobs Chicago or customer service representative salary Chicago will find this matches market demands perfectly.
Why Join Us?
Robert Half offers more than a job—it's a launchpad. Enjoy a competitive $20.9 hourly rate (approx. $43,500 yearly), contract-to-perm stability, comprehensive training, and a collaborative culture. Build your career in Chicago's finance hub, contributing to member satisfaction while advancing professionally. With SEO-optimized opportunities like this, stand out in jobs hiring in Chicago IL. Apply now and elevate your customer service journey with Robert Half!
Total word count: 728
Locations
- Chicago, Illinois, United States
Salary
43,472 - 43,472 USD / yearly
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Inbound Call Handlingintermediate
- Customer Supportintermediate
- Empathy and Patienceintermediate
- Symitaur Softwareintermediate
- Amazon Connectintermediate
- Smart Sheetsintermediate
- Orpheus Systemintermediate
- Account Managementintermediate
- Communication Skillsintermediate
- Team Collaborationintermediate
Required Qualifications
- Experience in customer service, preferably in financial services or credit unions (experience)
- Strong verbal communication skills with empathy for elderly customers (experience)
- Proficiency in multiple software systems including Symitaur, Amazon Connect, Smart Sheets, and Orpheus (experience)
- Ability to handle inbound calls efficiently and resolve inquiries (experience)
- Reliable attendance, including availability for two Saturdays per month (experience)
- Commitment to structured training and onboarding (experience)
- Knowledge of credit union products and services (experience)
- Professional demeanor and problem-solving abilities (experience)
Responsibilities
- Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services
- Provide compassionate and patient assistance, especially to elderly members seeking detailed support
- Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively
- Deliver accurate information about credit union offerings while maintaining professionalism and clarity
- Collaborate with team members to resolve complex issues and escalate cases when necessary
- Adhere to a structured training schedule, including orientation and advanced onboarding sessions
- Maintain reliability in attendance and meet expectations for working two Saturdays per month
- Apply strong communication skills to foster positive member experiences and loyalty
- Stay updated on credit union products and services to enhance knowledge and service quality
Benefits
- general: Contract to permanent employment opportunity with growth potential
- general: Competitive hourly rate of $20.9
- general: Structured training program including orientation and advanced sessions
- general: Supportive team environment for collaboration and issue resolution
- general: Opportunity to work with a reputable credit union serving members
- general: Professional development in financial services customer support
- general: Reliable career path at Robert Half with long-term stability
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs