About the Customer Service Representative Role at Robert Half

Robert Half is excited to offer an exceptional opportunity for a skilled Customer Service Representative to join our client's dynamic team in Clearwater, Florida, United States. This contract-based position focuses on delivering top-tier support in medical payment solutions, helping clients navigate complex claims-related issues with precision and care. If you thrive in a fast-paced, business casual environment and have a passion for customer satisfaction, this role is your chance to make a real impact. As a trusted leader in staffing and recruitment, Robert Half connects top talent like you with rewarding opportunities in the healthcare and financial services sectors.

In this position, you'll be the frontline hero for customers dealing with medical claims, claim denials, and payment plans. Your role is pivotal in ensuring seamless experiences, fostering trust, and driving resolutions that keep clients coming back. With an hourly rate of $19, this contract role offers flexibility and immediate impact in Clearwater, FL's vibrant job market. Whether you're a seasoned professional or looking to advance your customer service career, Robert Half provides the platform for growth.

Why This Role Stands Out in Clearwater, FL

Clearwater, Florida, known for its beautiful beaches and thriving business community, is home to numerous healthcare and financial services firms. Joining Robert Half here means contributing to innovative medical payment solutions while enjoying a supportive, collaborative workplace. This position is perfect for those seeking customer service jobs in Clearwater, FL, with a focus on medical claims processing and client advocacy.

Key Responsibilities

As a Customer Service Representative, your day-to-day will involve a blend of communication, problem-solving, and record-keeping. Here's what you'll do:

• Handle high-volume inbound and outbound calls, providing expert assistance on medical claims and payment inquiries.
• Clearly inform customers about claim denials, explaining reasons and guiding them through personalized payment plan options.
• Collaborate directly with clients to develop tailored solutions for outstanding claims, ensuring quick and effective resolutions.
• Maintain meticulous, accurate records of all client interactions, solutions, and follow-ups using company systems.
• Deliver exceptional customer service, prioritizing client satisfaction through empathetic and professional interactions.
• Address customer concerns promptly, resolving issues with efficiency and a positive attitude.
• Strictly adhere to company policies, procedures, and compliance standards during all client communications.
• Work hand-in-hand with internal teams, such as billing and claims departments, to tackle complex inquiries.
• Actively participate in onboarding sessions, ongoing training, and process improvement initiatives.
• Demonstrate unwavering integrity and empathy, building lasting relationships with every interaction.

Required Qualifications

To excel in this Customer Service Representative role, you'll need a mix of experience, skills, and the right mindset. Key qualifications include:

• Proven experience in customer service, ideally in medical payments, healthcare claims, or financial services.
• Outstanding verbal and written communication skills for clear, compassionate client interactions.
• Exceptional attention to detail and accuracy, especially in record-keeping and claims documentation.
• Comfort handling inbound/outbound calls in a high-volume environment.
• Strong empathy, integrity, and problem-solving abilities to navigate sensitive medical billing scenarios.
• Team player mindset with experience collaborating across departments.
• Familiarity with payment plans, claim denials, and customer resolution processes.
• Adaptability to a business casual setting and eagerness for continuous learning through training.
• Proficiency in customer relationship management (CRM) tools and basic computer applications.
• Availability for a contract role in Clearwater, Florida, United States.

Robert Half values diverse backgrounds and provides equal opportunity employment. No advanced degree required—just the drive to deliver results.

Why Join Us at Robert Half?

Choosing Robert Half means more than a job; it's a career launchpad. Enjoy competitive pay at $19/hour (approximately $39,520 annually based on full-time hours), a flexible contract structure, and a business casual environment that promotes work-life balance. Benefit from our renowned onboarding and training programs designed for your success, plus access to Robert Half's vast network for future opportunities.

Work with cutting-edge medical payment solutions, collaborate with passionate teams, and contribute to client success stories. In Clearwater, FL, you'll enjoy proximity to stunning Gulf Coast beaches while advancing your expertise in healthcare customer service jobs. Robert Half offers professional development, potential for role extension or permanent placement, and the prestige of working with a Fortune 500 company.

Ready to elevate your career? Apply now for this Customer Service Representative position and join the Robert Half family. Keywords: Customer Service Representative Clearwater FL, medical claims jobs, Robert Half careers, healthcare customer support.