About the Customer Service Representative Role at Robert Half

Join a dynamic, supportive team at Robert Half in Coppell, Texas, where you'll play a vital role in helping homeowners navigate their mortgage questions and maintain control over their accounts. As a Customer Service Representative, you'll thrive in a fast-paced environment dedicated to delivering compassionate, solution-oriented support. Robert Half, a leader in staffing and workforce solutions, connects top talent like you with rewarding opportunities in the mortgage and financial services sector. This full-time position offers a competitive salary of $19 per hour, translating to approximately $39,520 annually based on a standard full-time schedule, with ample room for growth and professional development.

In this advisory-focused role, you'll be the friendly voice guiding customers through challenges, from payment options to refinance opportunities. Coppell, TX, provides an ideal location with its proximity to Dallas-Fort Worth's bustling economy, excellent commute options, and vibrant community. If you're passionate about customer success, enjoy building relationships, and excel in high-volume call environments, this Customer Service Representative job in Coppell, TX is your next career step. SEO-optimized for job seekers searching 'mortgage customer service jobs near me' or 'Robert Half careers Texas,' this opportunity stands out for its blend of empathy, expertise, and team collaboration.

Key Responsibilities

Deliver Top-Tier Customer Support

Every interaction counts. You'll provide exceptional, positive customer service on inbound and outbound calls, ensuring homeowners feel heard, valued, and empowered. From explaining escrow details to troubleshooting website navigation, your clear communication will resolve issues swiftly and boost satisfaction scores.

Proactive Outreach and Guidance

Take initiative by reaching out to homeowners to assess their situations. Offer personalized guidance on payment plans, connect them with refinance options if eligible, and help process payments seamlessly. This proactive approach not only aids customers but also drives team performance toward key metrics like resolution rates and upsell opportunities.

Handle Diverse Inquiries

Support a wide range of questions, including payoffs, account updates, and general mortgage inquiries. Your role ensures customers stay on track, reducing stress and fostering long-term loyalty to the company.

Commit to Continuous Improvement

Engage in ongoing onsite training to master evolving mortgage policies, best practices, and compliance standards. Collaborate with your team to hit performance goals while upholding the highest standards of service excellence.

Required Qualifications

To succeed as a Customer Service Representative at Robert Half, bring these essential qualifications:

• High school diploma or GED equivalent required; associate's degree in business or related field preferred.
• At least 1 year of customer service experience, ideally in mortgage, banking, or call center settings.
• Outstanding verbal communication skills with a compassionate, patient demeanor.
• Strong problem-solving abilities to guide customers through complex scenarios.
• Familiarity with financial terms like escrow, payoffs, and refinancing is a plus.
• Comfort working in a fast-paced, goal-oriented team environment.
• Proficiency with CRM software, phone systems, and basic Microsoft Office tools.
• Ability to adapt quickly through training and handle 50+ calls per day.
• Demonstrated commitment to customer satisfaction and ethical practices.

No advanced degree needed—just enthusiasm, reliability, and a customer-first mindset. Robert Half provides full training to set you up for success.

Why Join Us: Benefits and Career Growth

Robert Half offers more than a job; it's a launchpad for your career in customer service and finance. Enjoy $19/hour pay with potential for bonuses based on performance. Our comprehensive benefits package includes health, dental, and vision coverage; 401(k) with employer match; generous PTO; and paid holidays.

Work in a collaborative Coppell office with modern facilities, team-building events, and mentorship programs. Ongoing training keeps you ahead in the mortgage industry, opening doors to senior roles like Customer Service Supervisor or Mortgage Advisor. Join thousands of professionals who've advanced through Robert Half's network.

Ready to make a difference? Apply now for this Customer Service Representative position in Coppell, TX. Keywords: mortgage support jobs, Robert Half employment, Texas customer service careers. We promote diversity and equal opportunity.