About the Role

Robert Half is thrilled to present an exciting opportunity for a Customer Service Representative in El Cajon, California. This dynamic contract-to-permanent position is perfect for motivated professionals who thrive in fast-paced environments and excel at customer interactions. As a key player on our team, you'll handle both inbound and outbound calls to manage customer appointments seamlessly, working exclusively with warm and hot leads to drive bookings and satisfaction. Located in the vibrant city of El Cajon, CA, this role offers a chance to contribute to a high-performing team while building a long-term career with Robert Half, a leader in staffing and recruitment solutions.

El Cajon, nestled in San Diego County, provides an ideal backdrop with its sunny weather, diverse community, and proximity to major hubs like San Diego. If you're passionate about customer service, appointment setting, and achieving daily goals like securing 10 bookings, this position is your gateway to professional growth. Join us and leverage your skills in a role that values efficiency, professionalism, and results.

Key Responsibilities

Daily Call Management

Take charge of a high-volume call center operation, managing 50 to 70 inbound and outbound calls each day. Your ability to handle this volume efficiently will be crucial in a fast-paced setting where quick thinking and clear communication are paramount.

Appointment Scheduling Excellence

Achieve the daily target of 10 confirmed bookings by scheduling and verifying customer appointments. Engage with warm and hot leads to build rapport, understand needs, and convert interactions into successful outcomes.

Customer Service and Issue Resolution

Deliver top-tier customer service by promptly answering inquiries and resolving issues. Operate a multi-line phone system with ease to ensure smooth call flow and maintain organized records of all communications.

Team Collaboration and Data Accuracy

Work closely with team members to optimize scheduling and service delivery. Ensure all data entry is accurate and timely, upholding company standards in every verbal and written interaction.

Required Qualifications

To succeed in this Customer Service Representative role at Robert Half in El Cajon, California, candidates should possess:

• Demonstrated experience in high-volume call handling (50-70 calls/day).
• Proven track record in appointment setting with goal-oriented performance (10 bookings/day).
• Excellent verbal and written communication skills for professional lead engagement.
• Proficiency in data entry, CRM systems, and multi-line phone operations.
• Availability for a Tuesday through Saturday schedule, with essential Saturday shifts.
• Strong organizational skills for record-keeping and appointment management.
• Adaptability to fast-paced environments and team collaboration.
• A customer-centric mindset focused on rapport-building and issue resolution.

Prior experience in customer service, sales support, or appointment coordination is highly preferred. Robert Half values candidates who are reliable, proactive, and committed to excellence.

Why Join Us

At Robert Half, we don't just offer a job—we provide a career pathway. This contract-to-permanent role starts at an attractive $23 per hour, translating to approximately $47,840 annually based on full-time hours, with potential for permanent placement and further advancement. Enjoy the benefits of working with a globally recognized firm known for its supportive culture, professional development opportunities, and focus on employee success.

Thrive in El Cajon, CA's welcoming community while contributing to a team that prioritizes work-life balance through a structured Tuesday-Saturday schedule. Gain exposure to high-quality leads, hone your skills in a results-driven environment, and be part of Robert Half's legacy of connecting talent with opportunity. We offer comprehensive training, collaborative teamwork, and the chance to make a real impact on customer satisfaction and business growth.

SEO-optimized for searches like 'Customer Service Representative jobs El Cajon CA,' 'appointment setter Robert Half,' and 'high-volume call center careers San Diego,' this role is ideal for driven individuals seeking stability and progression. Apply today and elevate your career with Robert Half!