Returns Coordinator - Customer Service Representative Opportunity at Robert Half

Join Robert Half's esteemed client in the pharmaceutical industry as a Returns Coordinator near Saddle Brook, New Jersey. This pivotal customer service representative role focuses on managing returns, claims, and delivering top-tier service in a dynamic, fast-paced environment. If you thrive in customer service jobs in Elmwood Park, NJ, and have experience with returns processing, claims investigation, and SAP systems, this long-term contract position offers unparalleled growth in the pharmaceutical sector. Robert Half specializes in placing top talent in customer service representative careers, and this role exemplifies operational excellence in pharmaceutical distribution.

About the Role

As a key player in our client's customer service team, you'll handle the end-to-end process of customer returns and claims. Located in Elmwood Park, New Jersey, this position is ideal for professionals seeking stable, long-term contract work with exposure to pharmaceutical logistics. You'll ensure compliance, accuracy, and customer satisfaction while collaborating across departments. Perfect for those searching for customer service representative jobs near me in NJ, this role combines analytical rigor with interpersonal excellence. With Robert Half's backing, you'll gain valuable industry insights and build a robust resume in pharmaceutical customer service.

Key Responsibilities

Your daily impact will be felt through precise execution of core functions:

• Process customer return requests efficiently, issuing return authorization numbers (RANs) and upholding strict company policies to minimize errors.
• Conduct thorough investigations into shipping discrepancies—shortages, overages, mis-shipments—while meticulously documenting financial implications for accurate reporting.
• Partner with the distribution center to inspect returned products, verifying condition and authenticity against original sales documentation.
• Maintain comprehensive digital and physical records of all claims, providing real-time updates to internal stakeholders for seamless transparency.
• Orchestrate return logistics by coordinating directly with customers, including issuing call tags for carrier- or customer-attributed damages.
• Liaise with Account Services, Quality Assurance, and Finance teams to resolve issues, authorizing credits, replacements, or adjustments swiftly.
• Analyze returned inventory to decide dispositions like restocking, vendor returns, destruction, or scrapping, optimizing inventory management.
• Deliver prompt, professional responses to customer inquiries on returns, claims status, and resolutions, enhancing client loyalty.
• Leverage SAP and proprietary systems for precise data entry, updates, and reporting to support data-driven decisions.
• Exercise independent judgment and strong analytical skills to expedite claim resolutions and drive process improvements.

Required Qualifications

To excel in this customer service representative position, candidates should possess:

• Proven experience in returns processing, claims management, or similar customer service roles, ideally in pharmaceuticals or distribution.
• Advanced proficiency in SAP or comparable ERP systems for data management and reporting.
• Exceptional organizational skills to handle detailed record-keeping across digital and physical formats.
• Strong analytical abilities to investigate discrepancies and determine claim outcomes independently.
• Superior communication skills for customer interactions and cross-functional collaboration.
• Familiarity with logistics coordination, including shipping investigations and return authorizations.
• Ability to thrive in a high-volume, compliance-driven environment with attention to financial accuracy.
• Pharmaceutical industry experience is highly preferred but not mandatory—training provided for motivated candidates.

This role demands a detail-oriented professional ready to tackle complex customer service challenges in Elmwood Park, NJ.

Why Join Us?

Robert Half offers more than just a job; we provide a launchpad for your career in customer service and pharmaceutical operations. This long-term contract boasts a competitive $28.50 hourly rate, translating to strong annual earnings, plus the chance to master SAP in a real-world setting. Benefit from our client's commitment to operational excellence, working alongside experts in Quality Assurance, Finance, and Distribution. Located conveniently in Elmwood Park, New Jersey, enjoy proximity to major hubs while contributing to life-saving pharmaceutical logistics. Grow your skills in returns management, claims processing, and customer relations—skills in high demand across industries. Robert Half's network opens doors to permanent opportunities post-contract. Join a team valuing precision, professionalism, and patient impact. Apply today for this premier Customer Service Representative - Returns Coordinator role and elevate your career with Robert Half in NJ!

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