About the Customer Service Representative Role at Robert Half

Robert Half, a global leader in professional staffing and consulting services, is excited to present an exceptional opportunity for a skilled Customer Service Representative in Fairfax, Virginia. This on-site, contract position is perfect for dynamic individuals who thrive in fast-paced environments and excel at delivering top-tier customer support. As a Customer Service Representative, you will play a pivotal role in managing customer interactions, handling collections, and ensuring accurate data management for our client's operations. Located in the heart of Fairfax, VA, this role offers the chance to contribute to a reputable organization while leveraging your expertise in customer service, collections, and administrative tasks.

With a competitive salary context of $18 per hour, this position provides immediate impact and professional growth potential. Fairfax, Virginia, known for its vibrant community, proximity to Washington, D.C., and thriving business sector, makes this an ideal location for career advancement in customer service. Whether you're experienced in call center operations, accounts receivable, or data entry, this role at Robert Half connects you to meaningful work with flexible contract terms.

Key Responsibilities

Your day-to-day duties will encompass a wide range of customer-focused tasks designed to enhance client satisfaction and operational efficiency:

• Efficiently handle incoming customer inquiries via phone, email, and other channels, resolving issues promptly to ensure high satisfaction rates.
• Process customer applications with meticulous attention to detail, verifying information and ensuring compliance with company standards.
• Update and maintain accurate customer records in CRM systems, keeping data current and accessible for team use.
• Monitor customer accounts proactively, identifying discrepancies or potential issues before they escalate.
• Follow up on past due payments through courteous phone calls, personalized emails, and targeted outreach strategies.
• Send timely reminders for delinquent payments using email, voicemail, postal mail, and other methods to improve collection rates.
• Perform high-volume data entry tasks to update account information swiftly and accurately.
• Manage multiple phone lines simultaneously in a high-volume, fast-paced environment while upholding exceptional attention to detail.
• Leverage Microsoft Office Suite (Excel, Word, Outlook) proficiently and adapt quickly to new processes, software, or systems as needed.

These responsibilities highlight the multifaceted nature of the role, blending customer service excellence with collections expertise and administrative precision.

Required Qualifications and Skills

To succeed in this Customer Service Representative position, candidates should possess the following qualifications:

• High school diploma or GED equivalent; associate's degree in business or related field preferred.
• 1+ years of experience in customer service, collections, or a call center environment.
• Exceptional verbal and written communication skills for interacting with diverse customers.
• Proficiency in Microsoft Office Suite, including advanced Excel for data management.
• Demonstrated ability to multitask in a fast-paced setting, handling high call volumes without compromising quality.
• Strong attention to detail, especially in data entry and account monitoring tasks.
• Comfortable with collections processes, including follow-ups on past-due accounts via multiple channels.
• Willingness to work on-site in Fairfax, Virginia, and learn proprietary systems quickly.
• Professional demeanor, empathy, and problem-solving skills to resolve customer issues effectively.

Ideal candidates are proactive, organized, and passionate about delivering outstanding service. SEO keywords like 'Customer Service Representative Fairfax VA', 'Collections Jobs Virginia', and 'Data Entry Robert Half' align perfectly with this opportunity.

Why Join Us at Robert Half?

Partnering with Robert Half means accessing unparalleled benefits and career support. Enjoy competitive pay at $18/hour (approximately $37,440 annually based on full-time hours), weekly paychecks, and the flexibility of contract work with potential for long-term placement. Our extensive network opens doors to top employers in Fairfax and beyond, while our training resources enhance your skills in customer service, collections, and more.

Robert Half prioritizes your professional growth, offering resume-building experiences, skill development workshops, and a collaborative culture. Located in Fairfax, Virginia—a hub for government, tech, and finance sectors—this role positions you for success in a booming job market. Join thousands of professionals who've advanced their careers through Robert Half. Apply today and elevate your customer service journey!

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