About the Customer Service Representative Role

Join Robert Half's esteemed client in Fort Mill, South Carolina, as a Bilingual Customer Service Representative in the fast-paced telecom services industry. This contract-to-permanent position offers a unique pathway to long-term career stability and professional growth. If you're a detail-oriented professional fluent in English and Spanish, passionate about delivering top-tier customer service, and thrive in a dynamic team environment, this role is your opportunity to shine. Located in the vibrant community of Fort Mill, SC, you'll contribute to seamless operations across two collaborating companies while handling inbound/outbound calls, data entry, order processing, and event support. With approximately 15 customer interactions daily—ramping up during major quarterly events—this position demands reliability, bilingual expertise, and a commitment to excellence. Robert Half specializes in connecting top talent like you with rewarding opportunities, and this role exemplifies our dedication to bridging skilled professionals with innovative employers in South Carolina's thriving job market.

Why This Role Stands Out

What sets this Customer Service Representative position apart is its bilingual requirement, ensuring you provide inclusive support to diverse customers. The hybrid front desk duties (one hour weekly plus coverage) add variety, while the telecom focus exposes you to cutting-edge services. As a Robert Half placement, you'll benefit from our industry-leading support, from interview prep to ongoing career guidance, positioning you for permanent hire and advancement.

Key Responsibilities

As a Bilingual Customer Service Representative, your role will be pivotal in maintaining high service standards. Expect to:

• Respond to inbound and outbound calls with efficiency, empathy, and meticulous attention to detail, resolving approximately 15 queries daily.
• Execute precise data entry and order processing to ensure operational accuracy and customer satisfaction.
• Manage front desk responsibilities for one hour weekly, including receptionist coverage during absences.
• Support event-related inquiries for monthly activities and high-volume quarterly events.
• Leverage bilingual English/Spanish skills for translation, communication, and enhanced customer support.
• Collaborate seamlessly with customer service teams from two integrated companies.
• Uphold punctuality, foster a positive team environment, and demonstrate long-term commitment.

These duties blend routine excellence with dynamic event support, keeping your workday engaging in Fort Mill's telecom hub.

Required Qualifications

To excel, candidates should possess:

• Bilingual fluency in English and Spanish (written and verbal).
• 1+ years of customer service experience, ideally in telecom or call centers.
• Proficiency in data entry, order management, and CRM systems.
• Strong multitasking skills for handling calls, events, and front desk tasks.
• Exceptional attention to detail, accuracy, and problem-solving abilities.
• Demonstrated reliability, punctuality, and a team-player attitude.
• Comfort with moderate call volumes (15+ daily) and peak event periods.
• High school diploma or equivalent; associate's degree preferred.
• Familiarity with Microsoft Office and telephony software a plus.

Robert Half prioritizes candidates with a growth mindset, ready for contract-to-permanent transition in South Carolina's competitive job landscape.

Why Join Us?

Choosing this role means partnering with Robert Half, a leader in staffing with unmatched resources for your career. Enjoy a competitive $19/hour rate (approx. $39,520 annually), potential for permanent placement, and a supportive culture in Fort Mill, South Carolina. Benefit from professional development, team collaboration, and exposure to telecom innovations. Our client offers a dynamic environment with event variety, bilingual premiums, and long-term stability. Fort Mill's proximity to Charlotte provides lifestyle perks like excellent schools, parks, and low cost of living. Robert Half ensures a smooth onboarding with benefits access post-permanent hire, including health coverage and 401(k). SEO-optimized for job seekers searching 'bilingual customer service jobs Fort Mill SC' or 'telecom careers South Carolina,' this is your chance to build a lasting career. Apply today through Robert Half and elevate your professional journey!