About the Customer Service Representative Role at Robert Half

Join Robert Half's esteemed client in Hartland, Wisconsin, as a Customer Service Representative. This dynamic contract-to-long-term position offers a unique blend of customer interaction, administrative precision, and marketing flair in the consumer goods sector. If you're a versatile professional who thrives in fast-paced environments, excels at multitasking, and has a passion for delivering exceptional service, this role is your gateway to a rewarding career trajectory. Located in the heart of Hartland, WI, this opportunity allows you to contribute to a team that values efficiency, customer satisfaction, and growth. With a competitive hourly rate of $23, translating to approximately $47,840 annually, you'll be compensated fairly while gaining hands-on experience across multiple facets of business operations.

Robert Half specializes in connecting top talent with premier employers, and this position exemplifies our commitment to fostering long-term career success. Whether you're handling high-volume orders, resolving customer concerns, or boosting online presence through social media, you'll play a pivotal role in driving business success. Hartland, Wisconsin, offers a picturesque suburban setting with easy access to Milwaukee's vibrant job market, making it an ideal location for professionals seeking work-life balance.

Key Responsibilities

• Process order receipts and confirmations seamlessly for retail, corporate, and wholesale customers, ensuring accuracy and timeliness.
• Enter and route orders across diverse categories including wholesale, distributors, web orders, retail, donations, and exports, adapting to varying customer needs.
• Manage accounts receivable functions such as invoicing, processing deposits, and promptly responding to financial inquiries.
• Provide top-tier customer service by addressing complaints, product inquiries, and requests for purchasing information with empathy and expertise.
• Handle donation requests efficiently and establish new customer profiles in the company's database for streamlined operations.
• Maintain impeccable organization through filing and front desk reception duties, serving as the friendly face of the company.
• Conduct weekly monitoring of aged receivables to facilitate timely collections and financial health.
• Generate comprehensive monthly customer statements and salesperson commission reports to support sales team performance.
• Contribute to social media marketing initiatives on platforms like Facebook, Instagram, and Pinterest, enhancing brand visibility and engagement.
• Execute annual responsibilities including trade show lead follow-ups and showroom stock rotation to optimize inventory and leads.

Required Qualifications

To excel in this Customer Service Representative role, candidates should bring proven experience in consumer goods, coupled with strong organizational and communication skills. Key qualifications include:

• Demonstrated background in customer service, order processing, and accounts receivable management.
• Familiarity with diverse customer segments: retail, wholesale, corporate, distributors, and exports.
• Technical proficiency in database management, data entry, and basic financial reporting tools.
• Creative aptitude for social media marketing, with hands-on experience on Facebook, Instagram, and Pinterest.
• Exceptional problem-solving abilities for handling complaints and donation requests.
• Administrative prowess for front desk duties, filing, and showroom maintenance.
• Self-motivated with the ability to monitor receivables and prepare commission reports independently.
• Prior exposure to trade shows and inventory rotation is a plus.

A high school diploma or equivalent is required; associate's degree in business or related field preferred. Proficiency in Microsoft Office Suite and CRM systems is essential. Candidates must be adaptable, detail-oriented, and customer-focused to thrive in this multifaceted role.

Why Join Us?

At Robert Half, we prioritize your professional growth. This contract-to-long-term position offers a clear path to permanency, allowing you to build a stable career in Hartland, Wisconsin. Benefit from diverse responsibilities that sharpen your skills in customer service, finance, marketing, and administration—perfect for resume-building. Enjoy a collaborative team environment, competitive $23/hour pay, and the chance to impact a growing consumer goods business. Hartland's serene location provides a high quality of life, with proximity to outdoor activities, shopping, and urban amenities. SEO-optimized for careers in customer service jobs Hartland WI, Robert Half jobs, accounts receivable roles, and social media assistant positions. Apply now to elevate your career with a leader in staffing excellence!

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