About the Customer Service Representative Role at Robert Half

Robert Half is thrilled to announce an exciting opportunity for a skilled Customer Service Representative specializing in back-office support. This position is perfect for professionals who thrive in fast-paced environments, delivering high-level support to a diverse temporary staffing client base. Located onsite in Highland Hills, Ohio, United States, this 6-month contract assignment offers a competitive pay rate of $21 per hour. If you're passionate about payroll processing, billing accuracy, and exceptional client service, join our team and contribute to seamless back-office operations.

In this role, you'll provide critical support involving detailed payroll verification, invoicing, billing, and funding processes. Your exceptional attention to detail, technical proficiency, and strong critical thinking skills will be key to resolving complex client inquiries and ensuring operational excellence. Robert Half values professionals who can maintain data integrity across multiple systems while proactively identifying risks and optimizing workflows. This position is ideal for those with experience in staffing, finance, or customer support, offering hands-on involvement in new customer setups, database management, and technical training.

Key Responsibilities

As a Customer Service Representative, your duties will focus on precision and efficiency. You'll spend significant time performing detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing. Expect to provide timely, professional, and analytically sound responses to client inquiries, leveraging your subject-matter expertise in payroll, billing, and funding.

Additional responsibilities include new customer setup and precise data entry, maintaining interconnected customer databases with unwavering accuracy, and updating customer folders to reflect the current week's instructions. You'll process credits and rebills, advise clients on optimizing reporting workflows, and deliver ongoing training and technical support—explaining system functions, troubleshooting issues, and guiding users through complex scenarios. Timely transmission of reports like wires, ACH, and A/R credits/debits is crucial, as is proactively spotting potential risks, analyzing root causes, and escalating with solutions.

Required Qualifications for Success

To excel in this Customer Service Representative role at Robert Half, candidates must demonstrate exceptional attention to detail, technical proficiency in financial software, and robust critical thinking abilities. Prior experience in payroll execution, invoicing, billing, and funding processes is essential, along with proficiency in resolving complex client inquiries. Key skills include accurate data entry, customer database management, problem-solving for process inefficiencies, and client training on payroll/billing systems.

We're seeking individuals who can handle multiple interconnected databases, process accounting reports swiftly, and apply analytical skills to root cause analysis. Familiarity with staffing industry operations, ACH/wire transmissions, and A/R management is highly desirable. Strong communication skills are a must for professional client interactions and technical support. A proactive mindset for identifying risks and recommending improvements will set you apart. This onsite role in Highland Hills, OH, requires reliability and adaptability in a contract setting.

Why Join Robert Half?

Choosing Robert Half means joining a leader in professional staffing with a commitment to your growth. This Customer Service Representative position offers not just competitive compensation at $21/hr but also exposure to diverse clients, honing your expertise in back-office functions. Enjoy the stability of a 6-month contract with potential extensions, weekly pay, and a collaborative team environment in Highland Hills, Ohio.

Beyond the paycheck, gain invaluable experience in payroll optimization, client advisory, and technical troubleshooting—skills that boost your career in finance and customer service. Robert Half fosters professional development, providing opportunities to work on cutting-edge processes in the staffing sector. Be part of a company renowned for innovation and client satisfaction. Apply today and elevate your career with us in the heart of Ohio's vibrant business community. With SEO-optimized roles like this, discover why top talent chooses Robert Half for Customer Service Representative jobs in Highland Hills, OH.

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