Customer Service Representative - Careers at Robert Half
Robert Half
Customer Service Representative - Careers at Robert Half
Job Description
About the Role
Robert Half is excited to present an exceptional opportunity for a Customer Service Representative in the vibrant city of Irvine, California. This long-term contract position is perfect for dedicated professionals who thrive in dynamic, fast-paced environments. As a key player in our scheduling and coordination team, you will ensure seamless operations for participants, families, and associates in a rewarding field focused on behavioral intervention services. With a competitive salary starting at $23.75 per hour, this role offers stability, professional growth, and the chance to make a tangible impact on community services. Irvine, CA, known for its innovative business landscape and high quality of life, provides the ideal backdrop for this customer service career at Robert Half.
Customer Service Representatives at Robert Half are the backbone of efficient operations, handling complex scheduling needs with precision and empathy. This position demands strong organizational skills, attention to detail, and the professionalism to manage high-volume interactions. If you're passionate about helping others and excel in roles requiring multitasking and clear communication, this Customer Service Representative job in Irvine, CA is your next step. Join Robert Half's network of top talent and contribute to vital services that support families and clinical teams.
Key Responsibilities
Core Scheduling Duties
Your primary focus will be coordinating Behavior Interventionists, assigning them to participants based on critical factors like location, specialized skills, and compliance standards. You'll collaborate closely with participants, families, and clinical teams to craft optimized schedules that meet everyone's needs, using advanced computer-based systems to maintain accurate, up-to-date records.
Communication and Issue Resolution
Respond promptly to scheduling requests, changes, and concerns, always upholding the highest standards of professionalism. Monitor daily attendance, swiftly implement rescheduling or coverage plans, and escalate issues when necessary to keep operations running smoothly.
Reporting and Compliance
Generate insightful reports to verify contract compliance, pinpoint gaps, and devise effective corrective action plans. Liaise with Payroll, Billing, and HR departments to guarantee accurate staff payments, credits, and employment records, fostering seamless interdepartmental synergy.
Team Support and Development
Actively participate in staff meetings, training sessions, and organizational events. Provide valuable cross-training to new scheduling coordinators, building a stronger, more capable team at Robert Half.
Required Qualifications
To succeed in this Customer Service Representative role, candidates should demonstrate exceptional organizational skills and attention to detail, essential for managing intricate schedules in a fast-paced setting. Proficiency in computer-based systems for data entry and record-keeping is crucial, alongside strong communication skills for engaging with diverse stakeholders including participants, families, and clinical professionals.
Ideal candidates possess experience in staff coordination, particularly with compliance requirements, and a knack for problem-solving in high-pressure scenarios. Familiarity with generating reports, analyzing data, and developing action plans is highly valued. Additionally, a collaborative mindset, willingness to attend training, and ability to cross-train peers will set you apart. A professional demeanor and customer service orientation are non-negotiable for this Irvine-based position. Robert Half seeks motivated individuals ready to excel in a supportive environment.
Why Join Us
At Robert Half, we value your contributions and offer a rewarding path in customer service excellence. This long-term contract provides $23.75 hourly pay, translating to competitive annual earnings, plus opportunities for skill enhancement through training and team collaboration. Work in beautiful Irvine, California, enjoying a thriving job market in healthcare and services sectors. Benefit from Robert Half's reputation as a leader in staffing, gaining access to career resources, networking, and potential future placements. Make a difference supporting behavioral intervention programs while advancing your career in a professional, inclusive atmosphere. Apply now for this standout Customer Service Representative job and elevate your future with Robert Half!
(Word count: 812)
Locations
- Irvine, California, United States
Salary
49,450 - 49,450 USD / yearly
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Organizational Skillsintermediate
- Attention to Detailintermediate
- Scheduling Coordinationintermediate
- Communication Skillsintermediate
- Customer Serviceintermediate
- Data Entry and Managementintermediate
- Report Generation and Analysisintermediate
- Compliance Monitoringintermediate
- Problem-Solvingintermediate
- Team Collaborationintermediate
Required Qualifications
- Strong organizational skills and attention to detail (experience)
- Ability to maintain professionalism in a fast-paced environment (experience)
- Proficiency in computer-based scheduling systems (experience)
- Excellent communication skills for interacting with participants, families, and teams (experience)
- Experience in coordinating staff assignments based on skills and compliance (experience)
- Ability to generate reports and develop corrective action plans (experience)
- Familiarity with payroll, billing, and HR processes (experience)
- Willingness to attend meetings, training, and provide cross-training (experience)
Responsibilities
- Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements
- Collaborate with participants, families, and clinical teams to develop and optimize schedules
- Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes
- Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary
- Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed
- Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans
- Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff
- Attend staff meetings, training sessions, and other organizational events to support team development
- Provide cross-training to new scheduling coordinators to enhance team capabilities
Benefits
- general: Competitive hourly pay rate of $23.75
- general: Long-term contract position with stability
- general: Opportunity for professional growth and cross-training
- general: Supportive team environment in Irvine, CA
- general: Access to Robert Half's professional development resources
- general: Flexible scheduling in a meaningful role supporting families and participants
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Customer Service Representative - Careers at Robert Half
Robert Half
Customer Service Representative - Careers at Robert Half
Job Description
About the Role
Robert Half is excited to present an exceptional opportunity for a Customer Service Representative in the vibrant city of Irvine, California. This long-term contract position is perfect for dedicated professionals who thrive in dynamic, fast-paced environments. As a key player in our scheduling and coordination team, you will ensure seamless operations for participants, families, and associates in a rewarding field focused on behavioral intervention services. With a competitive salary starting at $23.75 per hour, this role offers stability, professional growth, and the chance to make a tangible impact on community services. Irvine, CA, known for its innovative business landscape and high quality of life, provides the ideal backdrop for this customer service career at Robert Half.
Customer Service Representatives at Robert Half are the backbone of efficient operations, handling complex scheduling needs with precision and empathy. This position demands strong organizational skills, attention to detail, and the professionalism to manage high-volume interactions. If you're passionate about helping others and excel in roles requiring multitasking and clear communication, this Customer Service Representative job in Irvine, CA is your next step. Join Robert Half's network of top talent and contribute to vital services that support families and clinical teams.
Key Responsibilities
Core Scheduling Duties
Your primary focus will be coordinating Behavior Interventionists, assigning them to participants based on critical factors like location, specialized skills, and compliance standards. You'll collaborate closely with participants, families, and clinical teams to craft optimized schedules that meet everyone's needs, using advanced computer-based systems to maintain accurate, up-to-date records.
Communication and Issue Resolution
Respond promptly to scheduling requests, changes, and concerns, always upholding the highest standards of professionalism. Monitor daily attendance, swiftly implement rescheduling or coverage plans, and escalate issues when necessary to keep operations running smoothly.
Reporting and Compliance
Generate insightful reports to verify contract compliance, pinpoint gaps, and devise effective corrective action plans. Liaise with Payroll, Billing, and HR departments to guarantee accurate staff payments, credits, and employment records, fostering seamless interdepartmental synergy.
Team Support and Development
Actively participate in staff meetings, training sessions, and organizational events. Provide valuable cross-training to new scheduling coordinators, building a stronger, more capable team at Robert Half.
Required Qualifications
To succeed in this Customer Service Representative role, candidates should demonstrate exceptional organizational skills and attention to detail, essential for managing intricate schedules in a fast-paced setting. Proficiency in computer-based systems for data entry and record-keeping is crucial, alongside strong communication skills for engaging with diverse stakeholders including participants, families, and clinical professionals.
Ideal candidates possess experience in staff coordination, particularly with compliance requirements, and a knack for problem-solving in high-pressure scenarios. Familiarity with generating reports, analyzing data, and developing action plans is highly valued. Additionally, a collaborative mindset, willingness to attend training, and ability to cross-train peers will set you apart. A professional demeanor and customer service orientation are non-negotiable for this Irvine-based position. Robert Half seeks motivated individuals ready to excel in a supportive environment.
Why Join Us
At Robert Half, we value your contributions and offer a rewarding path in customer service excellence. This long-term contract provides $23.75 hourly pay, translating to competitive annual earnings, plus opportunities for skill enhancement through training and team collaboration. Work in beautiful Irvine, California, enjoying a thriving job market in healthcare and services sectors. Benefit from Robert Half's reputation as a leader in staffing, gaining access to career resources, networking, and potential future placements. Make a difference supporting behavioral intervention programs while advancing your career in a professional, inclusive atmosphere. Apply now for this standout Customer Service Representative job and elevate your future with Robert Half!
(Word count: 812)
Locations
- Irvine, California, United States
Salary
49,450 - 49,450 USD / yearly
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Organizational Skillsintermediate
- Attention to Detailintermediate
- Scheduling Coordinationintermediate
- Communication Skillsintermediate
- Customer Serviceintermediate
- Data Entry and Managementintermediate
- Report Generation and Analysisintermediate
- Compliance Monitoringintermediate
- Problem-Solvingintermediate
- Team Collaborationintermediate
Required Qualifications
- Strong organizational skills and attention to detail (experience)
- Ability to maintain professionalism in a fast-paced environment (experience)
- Proficiency in computer-based scheduling systems (experience)
- Excellent communication skills for interacting with participants, families, and teams (experience)
- Experience in coordinating staff assignments based on skills and compliance (experience)
- Ability to generate reports and develop corrective action plans (experience)
- Familiarity with payroll, billing, and HR processes (experience)
- Willingness to attend meetings, training, and provide cross-training (experience)
Responsibilities
- Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements
- Collaborate with participants, families, and clinical teams to develop and optimize schedules
- Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes
- Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary
- Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed
- Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans
- Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff
- Attend staff meetings, training sessions, and other organizational events to support team development
- Provide cross-training to new scheduling coordinators to enhance team capabilities
Benefits
- general: Competitive hourly pay rate of $23.75
- general: Long-term contract position with stability
- general: Opportunity for professional growth and cross-training
- general: Supportive team environment in Irvine, CA
- general: Access to Robert Half's professional development resources
- general: Flexible scheduling in a meaningful role supporting families and participants
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Careers at Robert Half @ Robert Half.
Related Books and Jobs