About the Customer Service Representative Role at Robert Half

Are you passionate about delivering exceptional customer service and making a real impact? Robert Half is excited to partner with a mission-driven organization in Irvine, California, to find a dedicated Customer Service Representative for a full-time contract-to-hire position. This role is perfect for professionals who thrive in fast-paced environments, handling inquiries with professionalism, timeliness, and efficiency. You'll support clients, customers, and internal stakeholders while contributing to work that creates safer environments for individuals working with specialized equipment and technology. With Robert Half's backing, you'll have access to top-tier career support, training, and opportunities to transition into a permanent role.

As a Customer Service Representative, you'll be the frontline hero resolving issues, managing accounts, and ensuring every interaction exceeds expectations. Located in the vibrant city of Irvine, CA, this position offers a competitive hourly rate of $20.9, translating to approximately $43,500 annually based on a standard full-time schedule. Mandatory overtime may apply, providing additional earning potential. If you're seeking customer service jobs in Irvine, CA, Robert Half careers, or contract-to-hire opportunities, this is your chance to shine.

Why This Role Stands Out

This isn't just any customer service job—it's a gateway to a rewarding career in a company focused on safety and innovation. Irvine's booming job market, combined with Robert Half's reputation as a leader in staffing, makes this an ideal opportunity for growth.

Key Responsibilities

In this dynamic role, you'll wear multiple hats to ensure seamless customer experiences. Here's what your day-to-day will look like:

• Full-Cycle Issue Management: Take ownership of customer issues from initial contact through complete resolution, coordinating effortlessly with internal departments like sales, billing, and technical support.
• Responsive Communication: Handle a high volume of incoming phone calls and emails with accuracy and speed, addressing queries on billing disputes, credit requests, account modifications, and more.
• Data Accuracy: Skillfully enter and update critical customer data, including orders, adjustments, and cancellations, in secure internal databases to maintain impeccable records.
• System Proficiency: Navigate multiple proprietary systems daily, switching between platforms without missing a beat to provide top-tier service.
• Feedback and Reporting: Deliver timely insights to management on recurring customer concerns or service gaps, helping drive continuous improvements.
• Project Flexibility: Jump into special projects as needed, showcasing your adaptability and team spirit.
• Overtime Readiness: Be prepared for mandatory overtime during peak periods to support business demands.

These responsibilities demand a proactive mindset and a commitment to excellence, making you indispensable to the team.

Required Qualifications and Skills

To succeed, you'll need a blend of experience, technical savvy, and soft skills. We're looking for candidates who meet these criteria:

• 1-2+ years of hands-on customer service experience, preferably in a call center or support environment.
• Exceptional phone etiquette and written communication skills for clear, professional interactions.
• Proficiency in database entry and management tools like CRM systems (e.g., Salesforce, Zendesk).
• Demonstrated ability to multitask across multiple software platforms.
• Strong problem-solving skills to resolve complex billing and account issues.
• High attention to detail to ensure data accuracy under pressure.
• Flexibility for overtime and a customer-first attitude.
• High school diploma required; associate's or bachelor's degree in business or related field preferred.

Key skills include customer service excellence, issue resolution, multi-system navigation, billing expertise, time management, and team collaboration—making this role ideal for entry-level customer service jobs with growth potential.

Why Join Us? Benefits and Perks

Partnering with Robert Half means more than a job—it's a career launchpad. Enjoy:

• Contract-to-Hire Path: Seamless transition to permanent employment based on performance.
• Mission Impact: Contribute to safer workplaces through innovative technology support.
• Competitive Compensation: $20.9/hour with overtime pay, plus Robert Half's benefits package.
• Career Development: Access to training, resume building, and exclusive job opportunities.
• Work-Life Balance: Full-time role in a supportive, collaborative environment in sunny Irvine, CA.
• Networking Power: Leverage Robert Half's vast professional network for future advancements.

Join a team where your skills create real change. Apply now for this Customer Service Representative job in Irvine, CA through Robert Half and elevate your career today!