About the Customer Service Representative Role at Robert Half

Join Robert Half as a Customer Service Representative in Latham, New York, and become a vital part of our commitment to exceptional client support. At Robert Half, we pride ourselves on connecting top talent with leading opportunities in finance, technology, and administrative fields. This full-time position offers a dynamic environment where you will directly impact client satisfaction by resolving issues, guiding account management, and ensuring seamless service delivery. Ideal for professionals passionate about customer service jobs in Latham, NY, this role emphasizes professionalism, accuracy, and compliance in a fast-paced setting. With a focus on HIPAA adherence and cross-departmental collaboration, you'll contribute to our reputation as a trusted staffing leader. Whether you're experienced in client support or eager to advance your career in customer service careers at Robert Half, this opportunity provides stability, growth, and the chance to make a real difference.

Why Customer Service at Robert Half?

Robert Half stands out in the staffing industry by offering more than just jobs—we provide careers. Our Customer Service Representatives enjoy a supportive culture that values work-life balance, continuous learning, and professional development. Located in the heart of Latham, NY, you'll work in a modern office environment with access to cutting-edge tools and resources. This role is perfect for those searching for customer service representative jobs near me, combining competitive pay with meaningful work that aligns with industry standards in New York.

Key Responsibilities

As a Customer Service Representative, your day-to-day duties will revolve around delivering outstanding support while maintaining meticulous records and compliance. Here's what you'll do:

• Tackle client issues, questions, and escalations: Focus on positive experiences by addressing concerns promptly and completing appropriate follow-ups to ensure resolution.
• Support account management: Guide clients through procedures, platform functions, and service inquiries to empower them confidently.
• Precise CRM documentation: Log all interactions, requests, and outcomes accurately for reliable records and internal reporting.
• Cross-functional collaboration: Partner with operations, finance, and compliance teams to troubleshoot challenges and sustain smooth service delivery.
• Uphold standards: Embody professionalism, accuracy, and regulatory adherence in every interaction.
• Ongoing training: Stay ahead with updates on products, policies, and industry standards to elevate service quality.
• HIPAA and privacy compliance: Fully adhere to requirements and protocols to protect sensitive information.

These responsibilities make this role ideal for customer service jobs in Latham, NY, where attention to detail and client-centric approaches drive success.

Required Qualifications

To thrive as a Customer Service Representative at Robert Half, candidates should possess the following qualifications and skills, tailored for high-performance in Latham, NY customer service roles:

• Proven track record in customer service, client support, or related fields.
• Excellent verbal and written communication skills for clear, professional interactions.
• Strong proficiency in CRM systems and customer support software.
• In-depth knowledge of HIPAA regulations and privacy protocols.
• Demonstrated ability to collaborate across departments like operations, finance, and compliance.
• Exceptional attention to detail for accurate record-keeping and reporting.
• Commitment to professionalism and delivering positive client experiences.
• Adaptability and eagerness for continuous training on products, policies, and standards.

These qualifications ensure you're equipped for the demands of customer service representative careers at Robert Half, positioning you for long-term success in New York's competitive job market.

Why Join Us at Robert Half?

Choosing Robert Half means investing in your future. We offer a competitive salary estimated at $45,000-$47,000 annually (based on $22/hour for full-time), plus a robust benefits package including health insurance, 401(k) matching, paid time off, and professional development programs. Our Latham, NY location provides easy access for Albany-area professionals, with opportunities for advancement in customer service management and beyond. Join a team that's been a leader in staffing for decades, where your skills in issue resolution, CRM management, and HIPAA compliance will be valued and rewarded. Apply today for this full-time Customer Service Representative position and elevate your career with Robert Half—your partner in professional growth.

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