About the Role

Join Robert Half's client in Latrobe, Pennsylvania, as a Customer Service Representative in this exciting contract-to-hire opportunity. We're seeking a dynamic professional to bridge customer support and inside sales, driving business growth while delivering exceptional service. With a competitive hourly rate of $22-$24 (dependent on experience), standard hours from 8:00 AM to 4:30 PM including a 1-hour lunch, and a business casual environment, this role offers the perfect blend of stability and growth potential. Located in the heart of Latrobe, PA, you'll contribute to a company renowned for its high-quality products and customer-centric approach. Ideal for energetic self-starters passionate about sales and service, this position involves handling inbound inquiries, managing accounts, and proactively expanding the customer base through outbound efforts. If you're ready to build lasting client relationships and meet sales KPIs in a supportive team setting, apply now for this Customer Service Sales Representative job through Robert Half.

Key Responsibilities

As a key player in customer relations and business development, your daily tasks will keep you engaged and impactful:

• Handle Inbound Support: Respond promptly to customer inquiries via phone, email, or online portals, ensuring every interaction reflects professionalism and efficiency.
• Order Management Excellence: Process orders with precision, verify details, and liaise with production and logistics for seamless, on-time deliveries.
• Issue Resolution: Address complaints swiftly, escalate complex matters, and follow up to guarantee 100% customer satisfaction.
• CRM Mastery: Update and maintain accurate customer records in CRM systems to support data-driven decisions.
• Outbound Sales Drive: Make proactive calls to prospects, generating leads and fostering relationships to grow the territory.
• Territory Expansion: Research markets, network, and pursue new opportunities to boost sales in your assigned area.
• Upsell Opportunities: Spot cross-sell/upsell chances and collaborate with sales teams to close deals.
• Product Expertise: Guide customers with in-depth knowledge to match solutions to their equipment needs.
• Proactive Communication: Monitor inventory and lead times, alerting customers to any potential delays.
• Cross-Department Collaboration: Partner with sales, production, and logistics to exceed customer expectations.
• Performance Goals: Consistently meet or surpass service and sales KPIs, contributing to overall business success.

Required Qualifications

To thrive in this Customer Service Representative role with Robert Half's client, bring the following:

• High school diploma or equivalent; associate's degree in business or related field preferred.
• 1-2+ years in customer service, sales, or account management.
• Outstanding verbal and written communication skills for all customer touchpoints.
• Proficiency in CRM software (e.g., Salesforce) and order management systems.
• Proven ability to resolve issues and handle complaints effectively.
• Self-motivated mindset with a hunger for sales targets and territory growth.
• Multitasking prowess in a fast-paced, high-volume environment.
• Professional business casual presentation and phone etiquette.
• Basic understanding of inventory, logistics, and product applications.
• Local to Latrobe, PA area or willing to work on-site.

Bonus: Experience in manufacturing, equipment sales, or B2B environments will set you apart.

Why Join Us

This contract-to-hire position offers more than just a job—it's a launchpad for your career in customer service and sales. Enjoy competitive compensation translating to $45,760-$49,920 annually (based on 40-hour weeks), flexible progression to permanent status, and a balanced work-life schedule. Work in a collaborative culture where your contributions directly impact growth, surrounded by supportive teams in sales, production, and logistics. Robert Half provides top-tier recruitment support, ensuring a smooth transition. Latrobe, PA, offers a welcoming community with easy access to Pittsburgh amenities, making it ideal for professionals seeking stability without big-city hustle. Grow your skills, expand your network, and achieve sales success—apply today and elevate your career with Robert Half!