About the Customer Service Representative Role at Robert Half

Join Robert Half's talent network as a Customer Service Representative in Mooresville, North Carolina. This short-term contract position offers an exciting opportunity for dedicated professionals who thrive in dynamic, fast-paced environments. As a key player in ensuring seamless customer interactions and operational efficiency, you'll provide top-tier support, handle administrative tasks, and contribute to a positive team atmosphere. Robert Half, a leader in staffing and recruiting, connects top talent like you with premier employers in the Mooresville area. Whether you're seeking temporary work to bridge career gaps, gain experience, or explore new opportunities, this role is perfect for customer service experts ready to make an impact.

Mooresville, NC, known as 'Race City USA' for its rich NASCAR heritage, offers a vibrant community with easy access to Lake Norman and proximity to Charlotte. Working through Robert Half means enjoying the flexibility of contract work while building your resume with reputable companies. This position emphasizes detail-oriented service, multi-tasking, and a commitment to excellence—skills that are highly transferable across industries.

Key Responsibilities

In this role, you'll be the first point of contact for customers, managing a high volume of inquiries with professionalism and poise. Your daily tasks will include:

• Answering and routing incoming calls via a multi-line phone system, delivering prompt, courteous responses to enhance customer satisfaction.
• Organizing and maintaining physical and digital files for quick retrieval, ensuring compliance with record-keeping standards.
• Accurately processing customer orders and entering data into proprietary systems, minimizing errors and upholding protocol.
• Resolving customer issues efficiently, from basic inquiries to complex problems, while maintaining a positive demeanor.
• Collaborating closely with team members and departments to streamline workflows and achieve collective goals.
• Adhering to company dress code by wearing the provided uniform shirt, presenting a professional image at all times.
• Keeping your workspace clean, organized, and conducive to productivity.
• Supporting additional administrative duties, such as documentation, reporting, or ad-hoc projects as needed.
• Facilitating clear communication between customers, internal teams, and management to relay critical updates.

These responsibilities demand a proactive approach, making this an ideal role for those passionate about customer success.

Required Qualifications and Skills

To excel as a Customer Service Representative with Robert Half in Mooresville, NC, candidates should possess:

• A high school diploma or GED equivalent; associate's degree in business or related field is a plus.
• 1+ years of customer service or administrative experience, preferably in a call center or office setting.
• Exceptional communication skills, both verbal and written, with the ability to handle difficult conversations gracefully.
• Strong organizational skills and attention to detail for managing files, orders, and multitasking.
• Proficiency with phone systems, basic computer applications (e.g., Microsoft Office, CRM software), and data entry.
• Demonstrated ability to thrive in fast-paced environments while maintaining accuracy and positivity.
• Reliability, punctuality, and a professional attitude, including adherence to dress codes.
• Team player mindset with excellent interpersonal skills for collaboration.

If you have experience in retail, hospitality, or administrative roles, you'll hit the ground running. Robert Half provides training to ensure your success.

Why Join Robert Half in Mooresville, NC?

Robert Half offers unparalleled support for contract professionals. Earn $14.25 per hour with weekly pay, and enjoy the flexibility of short-term work that fits your lifestyle. Our extensive network opens doors to future opportunities in customer service, administrative, and beyond. Benefit from career coaching, skill assessments, and exclusive job alerts tailored to your expertise.

Mooresville's growing economy, with opportunities in manufacturing, finance, and motorsports, makes it a hotspot for talent. By partnering with Robert Half, you gain stability, competitive compensation, and a pathway to long-term employment. Don't miss this chance to showcase your skills—apply today and elevate your career!

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