About the Customer Service Representative Role

Robert Half is proud to partner with a leading manufacturing company in North Canton, Ohio, to find an exceptional Customer Service Representative for a rewarding contract-to-permanent position. This role is perfect for a dedicated professional who thrives in a fast-paced, team-driven environment and is passionate about delivering outstanding customer experiences. As a key player in our client's operations, you'll support customer accounts from quote to delivery, ensuring satisfaction at every step. Located in the heart of North Canton, OH, this opportunity offers the stability of a growing manufacturing hub in the United States, with easy access to major highways and a vibrant community.

With a competitive starting rate of $19 per hour (approximately $39,520 annually based on full-time hours), this position provides immediate impact and long-term growth potential. Whether you're an experienced CSR looking to advance or a skilled professional seeking a contract-to-hire role, join Robert Half's network of top talent and elevate your career in customer service within the manufacturing industry.

Key Responsibilities

In this dynamic Customer Service Representative position, you'll be at the forefront of customer interactions, collaborating across departments to drive success. Here's what your day-to-day will look like:

• Quotation and Order Management: Accurately provide price and delivery quotations, enter customer orders with precision, and handle schedule adjustments to meet tight deadlines.
• Account Monitoring: Oversee assigned customer accounts, performing demand forecasting, order expediting, and meticulous account detail maintenance to prevent disruptions.
• Cross-Team Collaboration: Partner seamlessly with sales, supply chain, and manufacturing teams to resolve delivery performance issues and ensure flawless order fulfillment.
• Knowledge Mastery: Stay ahead by maintaining deep product and account knowledge through ongoing training and practical application.
• Effective Communication: Confidently relay commercial terms and product details to customers and internal sales teams, building trust and rapport.
• Proactive Order Handling: Manage orders end-to-end with consistent communication, going above and beyond to exceed customer expectations.
• Issue Resolution: Apply company guidelines to swiftly and effectively resolve customer inquiries and situations.
• Data Analysis: Leverage intermediate skills in systems and Excel to analyze account data, spot trends, and drive performance improvements.
• Team Collaboration: Thrive in a collaborative environment, contributing to shared operational goals and fostering a positive team dynamic.

Required Qualifications

To succeed as a Customer Service Representative with our manufacturing client, you'll need a blend of experience, technical savvy, and interpersonal skills. Key qualifications include:

• At least 2 years of hands-on customer service experience, ideally in manufacturing, distribution, or a related field.
• Strong proficiency in CRM systems, order management software, and Microsoft Excel for data analysis and reporting.
• Excellent verbal and written communication skills to handle customer interactions and internal coordination.
• Demonstrated ability to forecast demand, expedite orders, and maintain accurate account records.
• Familiarity with supply chain processes, manufacturing workflows, and delivery logistics.
• Proven problem-solving skills to resolve issues using business guidelines and best practices.
• Team player mindset with the ability to collaborate across departments in a fast-paced setting.
• High school diploma required; an associate's or bachelor's degree in business, communications, or a related field is a plus.
• Comfortable with intermediate computer systems and a willingness to engage in continuous training.
• Track record of exceeding customer expectations through proactive service.

Robert Half specializes in matching top Customer Service Representative talent with opportunities like this in North Canton, OH. Our SEO-optimized job postings ensure you reach the best candidates searching for manufacturing jobs, customer service careers, and roles in Ohio.

Why Join Us?

Choosing this Customer Service Representative role through Robert Half means more than just a job—it's a gateway to career advancement in a thriving manufacturing environment. Enjoy a contract-to-permanent pathway that rewards performance with full-time stability, competitive $19/hour pay, and potential bonuses. Work alongside collaborative colleagues in a dynamic North Canton, OH office, with access to comprehensive training to sharpen your skills in order management, data analysis, and customer relations.

Benefits extend beyond the paycheck: immerse yourself in a supportive culture focused on excellence, professional development, and work-life balance. North Canton's strategic location offers a high quality of life, with proximity to Akron and Cleveland for endless opportunities. As part of Robert Half, benefit from our industry-leading expertise in staffing, exclusive job access, and personalized career support. SEO keywords like 'Customer Service Representative jobs North Canton OH,' 'manufacturing CSR careers,' and 'Robert Half contract-to-hire' make this posting a magnet for qualified applicants.

Don't miss this chance to contribute to seamless customer fulfillment and grow your expertise. Apply today and let Robert Half connect you to your next big opportunity! (Word count: 852)