About the Customer Service Representative Role at Robert Half

Join Robert Half's premier talent network as a Customer Service Representative in our client's dynamic Contact Center located in the heart of Pittsburgh, Pennsylvania. This fully onsite, contract-to-hire position offers an exciting entry point into the banking sector with a starting salary range of $17.00 to $22.00 per hour. Perfect for outgoing professionals who thrive in fast-paced environments, you'll handle high-volume calls while delivering exceptional service. Enjoy perks like free parking and proximity to bus lines, making your commute hassle-free in Pittsburgh, PA. Whether you're starting your career or seeking a flexible role with growth potential, this opportunity in the United States combines stability, variety, and teamwork.

Key Features of the Role

This full-time position requires 40 hours per week with rotating shifts: Monday-Friday from 7:45AM-9PM, weekends 7:45AM-5PM, including variations like 7:45AM-5PM, 9AM-6PM, 10AM-7PM, or 12PM-9PM, plus holidays. A 90-day training period offers a consistent Monday-Friday 7:45AM-5PM schedule to build your confidence. Ideal for Pittsburgh job seekers searching for customer service jobs near me, banking call center careers, or entry-level finance roles in Pennsylvania.

Key Responsibilities

As a Contact Center Representative, you'll be the friendly voice of the bank, managing a high volume of inbound and outbound calls daily. Your role involves quickly identifying customer needs, providing accurate product and service information, and resolving inquiries efficiently to meet key performance metrics.

Core Duties Include

• Responding to banking inquiries, processing refund requests, handling disputes, payoff quotes, stop payments, and account changes.
• Troubleshooting online banking issues like password resets, mobile app support, and bill payments.
• Promoting bank products by recognizing upsell opportunities and recommending tailored solutions.
• Acting as a branch liaison, owning service requests, and voicing customer feedback to improve operations.
• Maintaining an upbeat demeanor to build lasting relationships through empathy and superior service.

Excel in this role by consistently exceeding daily, weekly, and monthly KPIs while adapting to shift changes.

Required Qualifications

We seek motivated individuals with a High School Diploma or GED (college preferred) and familiarity with banking concepts. Key traits include an outgoing personality, positive work ethic, and team player mindset.

Must-Have Skills and Experience

• Proven ability to handle high-volume calls with professionalism.
• Knowledge of banking products, services, and customer service best practices.
• Flexibility for late nights, weekends, and holidays.
• Strong communication, problem-solving, and multitasking skills.
• Empathy-driven approach to conflict resolution and relationship building.

Pittsburgh, PA residents or those willing to work onsite in North Shore will thrive here. SEO tip: Searching for customer service representative jobs Pittsburgh or call center careers Pennsylvania? This is your match!

Why Join Us?

Robert Half partners with top employers to deliver rewarding careers. This contract-to-hire role offers a clear path to permanency, competitive pay, and professional development in a supportive team environment. Benefit from free parking, public transit access, and a structured training program that sets you up for success. Located in vibrant Pittsburgh, Pennsylvania, United States, enjoy a role that values your energy and dedication. Stand out in the job market with skills in high-demand areas like banking customer service and contact center operations. Apply today through Robert Half for jobs in Pittsburgh, PA that propel your career forward! (Word count: 812)