About the Customer Service Representative Role at Robert Half

Join Robert Half's esteemed client in Princeton, New Jersey, as a Customer Service Representative on a rewarding long-term contract basis. This pivotal position offers a salary of $25 per hour (approximately $52,000 annually) and is perfect for dedicated professionals who excel in dynamic, fast-paced environments. As a key player in delivering exceptional customer experiences, you'll handle inquiries, resolve issues, and manage orders using advanced tools like SAP and Excel. Robert Half, a leader in professional staffing, connects top talent like you with premier opportunities in the Princeton, NJ job market. If you're passionate about customer satisfaction and thrive on building lasting relationships, this Customer Service Representative job is your chance to shine.

Princeton, New Jersey, known for its Ivy League prestige and innovative business hub, provides an ideal backdrop for career growth. This role demands precision, empathy, and efficiency—qualities that define success in today's competitive customer service landscape. With Robert Half's support, you'll gain access to cutting-edge training and potential pathways to permanent positions.

Why This Role Stands Out

Unlike standard customer service jobs, this position emphasizes technical proficiency with SAP order processing and Excel data analysis, setting you apart in the job market. Expect high-volume interactions that hone your multitasking skills while fostering collaboration across teams. Ideal for career starters or seasoned reps seeking stability in a contract role.

Key Responsibilities

As a Customer Service Representative, your daily impact will be profound. You'll be the first point of contact for customers, ensuring every interaction reinforces trust and loyalty.

• Respond promptly to incoming customer inquiries via phone or email, maintaining professionalism and accuracy to exceed expectations.
• Process and manage customer orders seamlessly using SAP software, with meticulous attention to detail for error-free execution.
• Collaborate with internal teams—such as sales, logistics, and support—to deliver swift resolutions to complex customer concerns.
• Maintain precise customer records, updating systems in real-time to support data integrity and compliance.
• Leverage Excel formulas for data analysis and generating insightful customer-related reports that drive business decisions.
• Efficiently handle high-volume inbound calls, balancing speed with courteous, personalized service.
• Adhere strictly to company protocols, upholding the highest customer service standards and regulatory requirements.
• Proactively identify process improvements, contributing to enhanced efficiency and superior customer satisfaction.
• Deliver clear, concise information on products, services, and order status, empowering customers with knowledge.
• Cultivate strong customer relationships, promoting loyalty and repeat business through exceptional service.

Required Qualifications

To succeed in this Customer Service Representative position in Princeton, NJ, candidates must bring a blend of experience, technical skills, and interpersonal prowess.

• High school diploma required; associate's or bachelor's degree in business, communications, or related field preferred.
• 1-2+ years of proven customer service experience, ideally in high-volume call center or order management settings.
• Strong proficiency in SAP software for order processing and inventory management.
• Advanced Microsoft Excel skills, including formulas, pivot tables, and data analysis functions.
• Exceptional verbal and written communication abilities for professional phone and email interactions.
• Demonstrated ability to manage high-volume inbound calls with patience and efficiency.
• Keen attention to detail, organizational skills, and problem-solving mindset.
• Experience maintaining CRM systems and accurate customer records.
• Familiarity with compliance standards in customer service operations.
• Self-motivated team player eager to identify and implement process improvements.

Robert Half prioritizes candidates with a customer-first attitude and technical aptitude. Background in manufacturing, e-commerce, or tech support is a plus.

Why Join Us at Robert Half?

Partnering with Robert Half means more than a job—it's a launchpad for your career. Enjoy $25/hour competitive pay, weekly payouts, and long-term contract stability. Benefit from our renowned training programs, career coaching, and exclusive job network spanning finance, tech, and admin roles. In vibrant Princeton, New Jersey, you'll work in a collaborative environment that values innovation and growth.

Our benefits package includes professional development resources, flexible scheduling potential, and opportunities to convert to full-time roles with clients. Robert Half's reputation for excellence ensures you're placed where you can thrive. Join thousands of professionals who've advanced their careers through us. Apply today for this Customer Service Representative career opportunity and elevate your future!

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