Customer Service Representative - Join Robert Half's Dynamic Team

Are you a customer service professional with a passion for helping others in a fast-paced, high-volume environment? Robert Half is partnering with a leading medical device company to find an exceptional Customer Service Representative for a fully remote role based out of Rochester, New York. This position focuses on supporting repair intake for endoscopy, sports medicine, and related products, offering you the chance to make a real impact in the healthcare technology sector. Working Pacific Standard Time hours, you'll thrive in a virtual call-center setting, managing phone queues and email support with precision and empathy.

As a key player in our client's operations, you'll handle everything from initial customer contacts to complex repair claims, all while leveraging cutting-edge tools like Genesis phone systems and ServiceMax/Salesforce CRM platforms. If you have experience in medical device customer service, strong communication skills, and a knack for process improvement, this Customer Service Representative job in Rochester, NY is your opportunity to advance your career with Robert Half's renowned support.

About the Role

This fully remote Customer Service Representative position is ideal for seasoned professionals who excel in high-volume environments. You'll be the friendly voice and efficient processor behind repair requests for critical medical equipment used in endoscopy procedures and sports medicine applications. Expect a blend of inbound/outbound calls via a round-robin system, email queue management during scheduled breaks, and collaboration with sales and repair teams. Robert Half places top talent in roles like this, ensuring you have the training and resources to succeed from day one. With a salary around $19/hour (approximately $39,520 annually), this role offers stability and growth in the burgeoning medical device service industry.

Key Responsibilities

Your day-to-day will be action-packed and rewarding:

• Manage high-volume inbound and outbound calls using the Genesis round-robin system, balancing phone duties with email support during designated breaks.
• Act as the primary contact for repair intake, specializing in endoscopy and sports medicine equipment, ensuring swift and accurate processing.
• Resolve customer inquiries, complaints, and repair claims with professionalism, empathy, and efficiency to maintain high satisfaction rates.
• Support sales initiatives by handling promotions, installation queries, and purchase order processing seamlessly.
• Document all interactions, repair requests, and case details meticulously in ServiceMax, Salesforce, or SAP systems for compliance and tracking.
• Uphold strict adherence to consumer protection laws, internal protocols, and service standards to protect both customers and the company.
• Partner with internal teams, including repair supervisors and customer care, to analyze feedback, spot service trends, and drive continuous improvements.
• Monitor call and interaction quality to identify opportunities for enhancing communication strategies and operational efficiency.

These responsibilities demand a proactive approach, making this role perfect for those who enjoy variety and tangible results in customer service.

Required Qualifications

To excel as our Customer Service Representative, bring the following to the table:

• Proven experience in phone/email queue management within a high-volume call center or virtual environment.
• Exceptional verbal and written communication skills for building rapport with diverse customers.
• Background in medical devices, particularly endoscopy or sports medicine, is highly preferred.
• Technical proficiency with CRM tools like ServiceMax, Salesforce, or SAP; Genesis phone system experience a plus.
• Comfort working fully remote on Pacific Standard Time schedule, with reliable home setup.
• Strong problem-solving abilities for handling complaints and claims efficiently.
• Knowledge of consumer laws and service guidelines to ensure compliant operations.
• Collaborative spirit for team feedback sessions and process optimization.

Robert Half values candidates who demonstrate resilience in fast-paced settings and a commitment to customer-centric service excellence.

Why Join Us

Partnering with Robert Half means more than just a job—it's a career launchpad. Enjoy full-time remote flexibility, competitive pay at $19/hour, and comprehensive benefits including health coverage, professional development, and access to our vast network of opportunities. Work with innovative medical device leaders, contribute to life-improving technologies, and grow your skills in a supportive environment. Our SEO-optimized job postings attract top talent like you for Customer Service Representative jobs in Rochester, NY, and we're committed to your success. Apply today through Robert Half and elevate your customer service career!

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