About the Role

Robert Half is seeking a dynamic Customer Service Representative to join our client's team in Sharonville, Ohio, United States. This contract position offers an exciting opportunity to deliver exceptional customer service while coordinating seamless operations between customers, technicians, and internal teams. As a key player in daily workflows, you will ensure customer satisfaction, optimize technician productivity, and support business efficiency. With a competitive salary context of $19 per hour (approximately $39,520 annually based on full-time hours), this role is ideal for organized professionals passionate about customer support and operational coordination. Whether you're handling inquiries, dispatching resources, or partnering with accounting, your contributions will directly impact service quality and team success. Join Robert Half's network of top talent and advance your career in customer service in the heart of Sharonville, OH.

Why This Role Stands Out

In today's fast-paced service industry, Customer Service Representatives like you are the backbone of operational excellence. This position combines high-volume customer interaction with strategic coordination, making it perfect for those with experience in dispatch, CRM systems, and team collaboration. Located in Sharonville, Ohio—a thriving suburb of Cincinnati with easy access to major highways—you'll enjoy a convenient commute and a supportive work environment. Robert Half specializes in placing skilled professionals in contract roles that build long-term careers, offering flexibility and growth potential.

Key Responsibilities

Your day-to-day impact will be significant, from frontline customer support to backend coordination. Here's what you'll do:

• Respond promptly to incoming calls from customers and technicians, offering immediate assistance or escalating complex issues to dispatchers for swift resolution.
• Accurately document all call details in CRM and service management systems, ensuring data integrity and real-time updates for team visibility.
• Coordinate service resources by collaborating closely with the operations team, streamlining workflows to minimize delays and maximize efficiency.
• Manage the full cycle of customer inquiries: from initial handling and technician dispatch to proactive follow-ups that resolve issues and build loyalty.
• Partner with accounting teams to facilitate new customer setups, process purchase orders, and resolve billing inquiries accurately.
• Daily adjustment of labor levels based on workload forecasts, working directly with the Operations Manager to balance resources effectively.
• Monitor technician activity in real-time, tracking performance metrics to enhance productivity, control costs, and ensure on-time service delivery.
• Maintain high customer satisfaction levels by investigating complaints, routing them to the right departments, and fulfilling special requests with empathy and efficiency.
• Proactively contact customers for feedback, verify service quality, and compile call data reports for leadership to drive continuous improvement.
• Leverage advanced service management software and tools to execute tasks seamlessly, staying ahead of operational demands.

Required Qualifications

To excel in this Customer Service Representative role at our Sharonville, OH location, you'll need:

• Proven customer service experience, ideally in a high-volume call center or service dispatch environment.
• Exceptional organizational skills and the ability to multitask under pressure while maintaining accuracy.
• Strong communication skills, both verbal and written, to interact effectively with diverse stakeholders.
• Proficiency in service management software, CRM platforms, and Microsoft Office Suite.
• Demonstrated ability to dispatch technicians and coordinate operations for optimal results.
• Experience with accounting coordination, including customer setups and PO management.
• A proactive, customer-focused mindset with solid problem-solving abilities.
• High school diploma required; associate's degree in business or related field preferred.
• Comfortable in a contract role with flexibility for shifting priorities.

Key skills include customer service, communication, organizational prowess, dispatch coordination, software proficiency, and team collaboration—all essential for thriving in Sharonville's competitive job market.

Why Join Us

Partnering with Robert Half means more than just a job—it's a gateway to career acceleration. Enjoy $19/hour pay, weekly payouts, and the flexibility of contract work with extension potential. Benefit from our renowned training programs, collaborative culture, and vast professional network. In Sharonville, Ohio, you'll contribute to a vital service operation while gaining exposure to operations management and leadership. Robert Half is a leader in staffing, connecting top talent like you to rewarding opportunities. Apply now for this Customer Service Representative position and elevate your career with us! Keywords: Customer Service Jobs Sharonville OH, Dispatch Representative, Service Coordinator Robert Half.