About the Role

Robert Half is thrilled to partner with a rapidly growing national mortgage and financial services company in Tempe, Arizona, to recruit multiple Customer Care Representatives. This entry-level position offers an outstanding opportunity for individuals eager to launch or advance their career in the dynamic mortgage industry. Working 100% on-site at the modern call center located at Rio Salado Parkway and Loop 101, you'll join a high-volume environment dedicated to exceptional customer support. As a Universal Customer Care Agent, your primary focus will be assisting mortgage customers via inbound and outbound calls, addressing inquiries about payments, escrow accounts, and general loan details. You'll also proactively reach out to customers who are past due on payments, helping them navigate solutions while upholding the highest standards of service and compliance. With full-time hours, structured training, and clear paths for professional growth, this role is perfect for motivated professionals seeking stability and advancement in financial services. The position pays $20 per hour, translating to competitive annual compensation in the Tempe job market.

Schedule and Training Details

Enjoy a predictable full-time schedule of 40 hours per week, Monday through Friday. Fall/Winter shifts run from 10:00 AM to 7:00 PM, shifting to 9:00 AM to 6:00 PM in Spring/Summer. A monthly Saturday rotation (one per month) is required: Fall/Winter 8:00 AM to 12:00 PM or Spring/Summer 7:00 AM to 11:00 AM. Comprehensive training ensures your success: two weeks of paid classroom instruction followed by one week of hands-on shadowing with experienced team members. This investment in your development sets you up for immediate impact and long-term success.

Key Responsibilities

In this pivotal customer service representative role, you'll be the friendly voice guiding mortgage customers through their financial journeys. Key responsibilities include expertly handling inbound calls on mortgage payments, escrow questions, and general loan support, ensuring every interaction is resolved efficiently and empathetically. You'll also make outbound calls to customers with missed or past-due payments, employing strong communication skills to facilitate resolutions. Providing clear, accurate, and customer-focused assistance is at the heart of the job, whether addressing complex inquiries or simple account updates. Meticulous documentation of all interactions in the internal system is essential, maintaining accuracy and detail to support seamless operations. Adherence to all compliance standards and customer care guidelines is non-negotiable in this regulated industry. Finally, active participation in ongoing training and coaching sessions will keep your skills sharp and position you for promotions within the organization.

Required Qualifications

To excel as a Customer Service Representative with Robert Half's partner in Tempe, AZ, bring prior customer service experience from call centers, administrative support, retail customer care, receptionist roles, or similar environments. Strong communication and problem-solving skills are crucial for managing diverse customer needs in a fast-paced setting. You must thrive in high call volume scenarios while maintaining professionalism and poise. On-site availability Monday through Friday, plus one Saturday per month, is required. An genuine interest in the mortgage industry, coupled with a desire to learn and grow, will set you apart. Comfort with technology for documentation and call handling is assumed, along with the ability to follow compliance protocols rigorously.

Why Join Us

This Customer Service Representative position at our Tempe location offers more than just a job—it's a gateway to a rewarding career in mortgage and financial services. Benefit from entry into a stable, expanding field with consistent full-time hours and genuine long-term potential. Receive top-tier structured training to build expertise quickly. Work in a modern call center with supportive coaching, fostering skill development and career progression. Robert Half's partnership ensures a reputable employer committed to employee success. Tempe, Arizona, provides an ideal backdrop with its vibrant community, proximity to Phoenix, and thriving job market. Join a team that's shaping the future of financial services—one call at a time. Apply now for this SEO-optimized opportunity in customer service jobs, call center careers, and mortgage roles in Tempe, AZ. Keywords: customer service representative Tempe AZ, mortgage customer care jobs, entry-level financial services careers.