About the Customer Service Representative Role at Robert Half

Robert Half is excited to offer a fantastic Customer Service Representative position in Tonawanda, New York. This contract-to-permanent opportunity is perfect for motivated professionals seeking detail-oriented growth and long-term career stability in the customer service field. As a leading talent solutions firm, Robert Half connects top talent with rewarding roles, and this position embodies our commitment to fostering professional development while delivering exceptional client support.

In this role, you'll be the friendly voice and reliable problem-solver for our clients, managing inquiries, processing orders, and ensuring every interaction leaves a positive impression. Located in the vibrant community of Tonawanda, NY, just minutes from Buffalo, this position offers convenient access to local amenities, major highways, and a supportive work culture. Whether you're an experienced customer service pro or eager to advance your career, joining Robert Half means gaining access to a network of opportunities and resources designed for your success.

Why Customer Service Roles Matter at Robert Half

Customer Service Representatives are the heartbeat of any organization. At Robert Half, we prioritize roles that not only meet business needs but also empower individuals to thrive. This position starts as a contract but transitions to permanent, providing the security you deserve while allowing you to showcase your skills in a dynamic environment. With a competitive rate of $19 per hour, this role aligns with market standards for Tonawanda, NY, where customer service professionals earn between $37,000-$42,000 annually based on full-time equivalents.

Key Responsibilities

As a Customer Service Representative, your day will be filled with impactful tasks that keep operations running smoothly. Here's what you'll do:

• Deliver outstanding customer service: Address client inquiries via phone, email, or other channels, resolving issues promptly to ensure high satisfaction rates.
• Process and manage orders: Handle order entry, tracking, and fulfillment with pinpoint accuracy, minimizing errors and maximizing efficiency in a fast-paced setting.
• Collaborate with team members: Work closely with colleagues across departments to foster a cohesive, productive atmosphere that drives collective success.
• Handle inbound calls professionally: Manage high-volume calls with poise, providing clear solutions, guidance, and escalation when necessary.
• Organize and maintain files: Keep documentation organized, accessible, and compliant with company standards and regulations.

These responsibilities highlight the blend of interpersonal skills and operational precision required, making this an ideal role for those passionate about helping others while contributing to business goals.

Required Qualifications

To excel as our Customer Service Representative in Tonawanda, NY, you'll need a mix of experience, skills, and attitude. Key qualifications include:

• High school diploma or GED equivalent; associate's degree in business or related field preferred.
• 1+ years of customer service or call center experience.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to multitask in a high-volume environment.
• Team-oriented mindset with a positive, professional demeanor.
• Reliability, punctuality, and flexibility for contract-to-permanent transition.

Robert Half values diversity and provides equal opportunity employment. No advanced degree required – just enthusiasm and the right skills!

Why Join Us at Robert Half?

Choosing Robert Half means more than a job; it's a career launchpad. Benefits include competitive $19/hour pay (equating to $39,520 annually for full-time), contract-to-permanent path for stability, professional training, and a collaborative team in Tonawanda, NY. Enjoy work-life balance, growth opportunities, and access to Robert Half's exclusive job network.

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Ready to elevate your customer service career? Apply now for this rewarding opportunity with Robert Half in Tonawanda, New York, United States. We can't wait to welcome you to the team!