About the Role

Join Robert Half as a Customer Service Representative in the vibrant city of Charlotte, North Carolina. This entry-level position offers an exciting opportunity to launch or advance your career in customer service within a dynamic financial services environment. As a key player on the front lines, you'll serve as the primary point of contact for clients and advisors, ensuring their needs are met with professionalism and efficiency. Robert Half, a leader in staffing and recruiting, provides a supportive platform for growth, combining hands-on experience with comprehensive training. Whether you're a recent high school graduate or have minimal prior experience, this role is designed for quick learners eager to excel in a fast-paced setting. With a competitive hourly rate of $20.25, translating to approximately $42,120 annually, this full-time position emphasizes high-volume call handling, issue resolution, and client education. Perfect for job seekers in Charlotte, NC searching for customer service jobs near me, entry-level call center careers, or Robert Half opportunities.

Why Charlotte, NC?

Charlotte, known as the Queen City, is a booming hub for finance and business services. Working with Robert Half here means tapping into a thriving job market with excellent work-life balance, cultural attractions, and proximity to major corporations.

Key Responsibilities

In this role, you'll handle a dynamic mix of inbound and outbound communications while maintaining accuracy and compliance. Here's what your day-to-day will look like:

• Customer Interaction Excellence: Serve as the primary point of contact, troubleshooting service issues and accurately entering requests for resolution by specialized partners. Your ability to listen and respond will directly impact client satisfaction.
• Client Education and Support: Educate clients and advisors on systems, procedures, self-service options, company policies, and product usability. Escalate complex issues seamlessly to ensure swift resolutions.
• Inquiry Management: Respond to customer inquiries across multiple channels and systems, providing precise information and collaborating with internal teams to address outstanding questions.
• Transaction Processing: Efficiently process routine transactions and account service requests from web or paper forms, meeting stringent service standards and timelines.
• High-Volume Call Handling: Manage a high volume of inbound and outbound calls, delivering prompt, accurate solutions while documenting every interaction in designated systems for tracking, auditing, and compliance purposes.

These responsibilities demand adaptability, precision, and a customer-first mindset, making this ideal for those pursuing customer support specialist roles or call center representative jobs in Charlotte.

Required Qualifications

We seek motivated individuals ready to thrive in a supportive yet demanding environment. Key qualifications include:

• High school diploma or GED required; post-secondary education can substitute for experience.
• 0-1 year of relevant experience, with flexibility for combined education and work history.
• Exceptional customer service skills and strong written/verbal communication.
• High learning agility to master complex information via facilitator-led sessions, self-study, simulations, and live call demos.
• Skill in explaining intricate policies simply, navigating multiple systems during calls, and multitasking in fast-paced settings.
• Proven troubleshooting abilities to identify and resolve root causes.
• Home access to high-speed internet sufficient for role demands.

These criteria ensure you're equipped for success in entry-level customer service positions at Robert Half.

Why Join Us

Robert Half offers more than a job—it's a career launchpad. Enjoy competitive compensation, weekly pay, and benefits tailored for temporary-to-hire roles. Gain exposure to cutting-edge financial systems, collaborative teams, and professional development opportunities. Our training programs build your skills rapidly, opening doors to permanent roles in customer service, finance, and beyond. In Charlotte's growing market, this position provides stability, flexibility, and growth. Keywords: Robert Half jobs Charlotte NC, customer service representative salary, call center jobs near me. Apply today and elevate your career! (Word count: 812)