About the Customer Service Specialist Role at Robert Half

Robert Half is thrilled to partner with a dynamic, growing client in Wilkes-Barre, Pennsylvania to find a dedicated Customer Service Specialist. This full-time position offers an exciting opportunity for professionals passionate about delivering top-tier customer support. As a key player in our client's operations, you'll be the friendly voice and efficient problem-solver helping customers thrive with their products and services. Wilkes-Barre, nestled in the scenic Luzerne County of Pennsylvania, provides an ideal backdrop for career growth in a supportive community known for its affordability and vibrant local economy. Whether you're a seasoned support expert or eager to advance in customer service careers, this role at Robert Half promises rewarding interactions and professional fulfillment.

In this customer service job, you'll handle a variety of inquiries, ensuring every customer leaves satisfied. Robert Half specializes in connecting talent like yours with exceptional opportunities, and this position exemplifies our commitment to placing you in roles that match your skills and ambitions. With a competitive starting pay of $17 per hour, this is more than a job—it's a launchpad for long-term success in Pennsylvania's thriving service sector.

Key Responsibilities

As a Customer Service Specialist, your day will be filled with meaningful tasks that directly impact customer satisfaction and business growth. Here's what you'll do:

• Handle Multi-Channel Support: Respond promptly to customer questions via phone, email, live chat, or case management systems, providing clear and empathetic guidance.
• Expert Issue Resolution: Research solutions, collaborate with internal teams like sales or technical support, and follow up to ensure complete resolution.
• Streamline Operations: Assist with order processing, account maintenance, updates, and fulfilling general customer requests efficiently.
• Maintain Accurate Records: Log every interaction meticulously in CRM or ticketing platforms such as Salesforce, Zendesk, or similar tools to support data-driven decisions.
• Drive Continuous Improvement: Analyze trends from customer feedback, identify pain points, and share actionable insights with management to refine service processes.
• Onboard and Empower Customers: Guide new users through onboarding, help navigate products, and troubleshoot common issues to boost user confidence and retention.
• Uphold Professional Standards: Embody a customer-first approach in all interactions, fostering loyalty and positive relationships.
• Achieve Performance Goals: Consistently meet key metrics for response time, resolution rate, customer satisfaction (CSAT), and quality assurance scores.

Required Qualifications for Customer Service Success

To excel in this Wilkes-Barre customer service role, we seek candidates with the right blend of experience, skills, and attitude. Key qualifications include:

• High school diploma or GED; associate's or bachelor's degree in business, communications, or related field is a plus.
• 1-2+ years in customer service, call center, or support roles, ideally in retail, tech, or service industries.
• Outstanding communication skills—both verbal and written—with the ability to convey complex information simply.
• Tech-savvy with proficiency in CRM systems, Microsoft Office, and multi-channel support tools.
• Proven problem-solving skills and a proactive mindset for handling escalated issues.
• Exceptional multitasking in a high-volume environment while maintaining accuracy and empathy.
• Professional phone etiquette and a positive, resilient attitude under pressure.
• Availability for full-time hours, including potential shifts to meet business needs.

Robert Half values diversity and provides equal opportunity employment. No advanced degree required—this role rewards enthusiasm and capability.

Why Join Robert Half in Wilkes-Barre, PA?

Joining Robert Half means accessing unparalleled benefits and growth opportunities. Enjoy competitive compensation at $17/hour (approximately $35,360 annually based on full-time), plus a robust package including health insurance, 401(k) matching, PTO, and professional training. Our Wilkes-Barre location offers a low cost of living, beautiful natural surroundings like the nearby Pocono Mountains, and easy access to major cities like Scranton and Allentown.

Robert Half empowers your career with resume-building experience, skill enhancement workshops, and pathways to permanent roles. Be part of a team that values work-life balance, innovation in customer service, and community impact. SEO-optimized keywords like 'customer service jobs Wilkes-Barre PA,' 'Robert Half careers,' and 'entry-level support specialist' highlight why this is the perfect next step. Apply today and elevate your career with Robert Half—where exceptional service meets endless potential!