About the Customer Success Manager Role at Robert Half

Join Robert Half's innovative team as a Customer Success Manager in the heart of New York City. We're seeking a dynamic professional to oversee the successful integration and adoption of our cutting-edge AI-powered delivery platform. In this pivotal role, you'll serve as a trusted advisor to enterprise clients, guiding them from initial onboarding through ongoing optimization to unlock transformative business outcomes. Collaborate with cross-functional teams including product, engineering, and services to enhance workflows, resolve challenges, and elevate customer satisfaction to new heights. This position offers a unique opportunity to drive real impact in the fast-evolving AI and SaaS landscape, working with Fortune 500 companies leveraging advanced AI tools for streamlined operations.

Robert Half is a leader in professional services, and this role positions you at the forefront of AI-driven innovation. You'll play a key part in ensuring clients maximize ROI from our platform's features like AI copilots, automated requirements capture, and real-time data synchronization. With a focus on measurable success metrics, you'll help customers achieve higher efficiency, reduced delivery times, and scalable growth. Ideal for seasoned professionals passionate about customer-centric technology solutions, this full-time position in New York, NY, combines strategic advisory with hands-on technical support.

Key Responsibilities

• Lead hands-on onboarding sessions, configuring the AI platform to integrate seamlessly with customers' existing systems, workflows, and legacy infrastructure.
• Offer specialized guidance on AI copilot deployment, advanced workflow optimization techniques, and best practices for frictionless implementation.
• Craft bespoke rollout strategies customized to diverse customer profiles, team sizes, and operational needs for maximum adoption velocity.
• Conduct interactive training programs to empower users with proficiency in AI-driven functionalities, from automated requirements gathering to instantaneous synchronization capabilities.
• Facilitate deep integrations with internal tools, CRMs, ERPs, and historical data repositories to create unified data ecosystems.
• Foster enduring partnerships with solution engineers, system integrators, and quality-focused services teams to deliver white-glove support.
• Champion customer insights and feedback loops to shape product roadmaps, feature prioritization, and iterative enhancements.
• Proactively diagnose technical glitches, process bottlenecks, and adoption hurdles, partnering with engineering for swift resolutions.
• Track key adoption KPIs, usage analytics, and engagement metrics to prescribe targeted workflow tweaks and innovative feature recommendations.
• Author comprehensive success blueprints, orchestrate impactful quarterly business reviews (QBRs), and distill data-driven insights to fuel retention, expansion, and long-term account health.

Required Qualifications for Customer Success Manager

To thrive in this role, candidates should bring 5+ years of hands-on experience in customer success management, SaaS account management, or enterprise software implementation. A proven track record with AI technologies, delivery platforms, or complex SaaS solutions is essential. You'll need strong technical acumen for system integrations, data migration, and troubleshooting, paired with exceptional interpersonal skills for building executive relationships and delivering compelling presentations.

Key qualifications include:

• Demonstrated success in driving customer onboarding, adoption, and expansion in B2B tech environments.
• Expertise in AI/ML tools, workflow automation, and enterprise integrations (e.g., APIs, Zapier, custom ETL).
• Analytical mindset with experience leveraging tools like Gainsight, Totango, or Salesforce for metrics monitoring.
• Outstanding communication abilities, including virtual training facilitation and C-suite stakeholder management.
• Bachelor's degree in Business Administration, Computer Science, or a related discipline; advanced certifications in customer success (e.g., CCSM) a plus.
• Comfortable in a fast-paced, collaborative setting with remote/hybrid work experience.

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Why Join Us at Robert Half?

At Robert Half, we empower top talent to excel in premier opportunities. This Customer Success Manager position offers a competitive salary up to $200,000, plus uncapped bonuses tied to customer outcomes. Enjoy comprehensive benefits including health coverage, 401(k) matching, PTO, and professional growth resources. Work hybrid in vibrant New York, NY, with access to our global network for career acceleration. Be part of a company revolutionizing professional services through AI innovation. Apply now to shape the future of customer success!