About the Role

Join Robert Half as a Customer Support Manager in the vibrant city of Alpharetta, Georgia. This hands-on leadership position is perfect for a seasoned professional ready to drive excellence in technical support operations. You will oversee a dynamic team of 10-15 technicians operating across multiple shifts in a high-volume, fast-paced environment. Your mission: deliver world-class customer experiences, ensure lightning-fast technical issue resolutions, and maintain unwavering performance against critical operational metrics.

At Robert Half, we power businesses with top-tier talent solutions, and this role is at the heart of our commitment to exceptional service. Alpharetta's booming tech corridor offers the ideal backdrop for this opportunity, with proximity to major corporations and innovative startups. If you thrive in high-stakes incident response and team leadership, this Customer Support Manager position will allow you to make a tangible impact daily.

Why This Role Stands Out

This isn't just management—it's operational mastery. You'll handle real-time system alerts, customer-impacting incidents, and escalations while fostering a culture of continuous improvement. With Robert Half's global reach and local expertise, you'll have the resources to lead effectively and grow your career.

Key Responsibilities

As Customer Support Manager, your leadership will shape every interaction. Here's what you'll drive:

• Operational Oversight: Direct daily operations for technical support teams across shifts, ensuring seamless coverage and efficiency in a 24/7 environment.
• Team Leadership: Mentor and develop 10-15 technicians, providing hands-on guidance to elevate skills and performance.
• Incident Management: Spearhead rapid response to high-volume incidents, system alerts, and escalations for swift resolutions.
• Performance Optimization: Track and enforce key metrics like response times, resolution rates, and customer satisfaction scores.
• Customer-Centric Focus: Champion world-class experiences, turning complex technical challenges into satisfied customer outcomes.

Expect a dynamic role where proactive problem-solving and strategic oversight go hand-in-hand. You'll collaborate with cross-functional teams to refine processes and implement cutting-edge support tools.

Required Qualifications

To excel as our Customer Support Manager, bring these qualifications to the table:

• 5+ years of experience in technical support operations or IT service management leadership.
• Proven track record managing teams of 10+ in high-volume, multi-shift environments.
• Deep expertise in incident response, technical troubleshooting, and escalation protocols.
• Strong analytical skills for monitoring metrics, system alerts, and performance trends.
• Exceptional mentoring abilities with a passion for team development and motivation.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (preferred).
• Experience with support ticketing systems (e.g., Zendesk, ServiceNow), monitoring tools, and CRM platforms.
• Ability to thrive in fast-paced settings with excellent communication and decision-making under pressure.

Bonus points for certifications like ITIL, CompTIA, or similar in support operations.

Why Join Us at Robert Half?

Robert Half is a leader in professional services, connecting exceptional talent with rewarding careers. In Alpharetta, GA, you'll enjoy:

• Competitive Compensation: Estimated $75,000-$95,000 annually, plus bonuses tied to performance metrics.
• Comprehensive Benefits: Medical, dental, vision coverage; 401(k) with match; generous PTO; and wellness programs.
• Career Growth: Clear paths for advancement, ongoing training, and exposure to Fortune 500 clients.
• Work-Life Balance: Hybrid flexibility, supportive culture, and team-building events in Alpharetta's thriving community.
• Innovative Environment: Access to state-of-the-art tools and a collaborative network of industry experts.

Alpharetta offers an unbeatable lifestyle—top-rated schools, parks like Wills Park, and easy access to Atlanta's amenities. SEO keywords: Customer Support Manager jobs Alpharetta GA, Technical Support Operations Manager Robert Half careers, IT support leadership Georgia. Apply now to lead the future of customer support excellence!