About the Customer Support Manager Role at Robert Half

Join Robert Half as a Customer Support Manager in Upper Chichester, Pennsylvania, and lead a dynamic team dedicated to exceptional customer service. This full-time position offers a unique opportunity to oversee customer service operations, drive customer satisfaction, and implement process improvements in a fast-paced environment. With a salary context starting at $50,000, this role is perfect for experienced professionals skilled in Salesforce Configuration, account reconciliation, and customer service leadership. Robert Half, a leader in staffing and consulting, values innovation and excellence, providing a platform for you to grow your career while making a tangible impact on client experiences.

In this pivotal role, you'll manage a high-performing support team, handle escalations, and ensure seamless operations. Upper Chichester, PA, offers a strategic location with easy access to major highways and a thriving business community. If you excel in customer support management, financial software like QuickBooks, SAP, Oracle, and Microsoft Excel, this position at Robert Half is your chance to shine. SEO-optimized for careers in customer service management jobs near Upper Chichester, PA, this opportunity combines leadership, technical expertise, and customer focus.

Key Responsibilities

• Supervise the daily operations of the customer support team to ensure efficiency and superior customer satisfaction.
• Train new team members on customer service policies, best practices, and tools like Salesforce.
• Maintain open communication channels, serving as the primary escalation point for complex inquiries and complaints.
• Regularly review customer interactions through quality assurance processes to identify trends and areas for enhancement.
• Keep the team informed about updates to company products, services, and procedures.
• Develop and maintain comprehensive knowledge-based documents, including FAQs, procedure manuals, and troubleshooting guides.
• Analyze performance metrics and recommend data-driven improvements to customer service procedures for senior management.
• Provide dedicated support to both internal stakeholders and external customers as required.
• Ensure all customer inquiries and issues are resolved promptly, professionally, and to the highest standards.
• Monitor team performance metrics, conduct regular quality control audits, and implement strategies to minimize errors and boost productivity.

Required Qualifications for Success

To thrive as a Customer Support Manager at Robert Half in Upper Chichester, PA, candidates must bring a blend of leadership experience and technical proficiency. Essential qualifications include proven expertise in Salesforce Configuration, alongside skills in account reconciliation, accounts payable (AP), accounts receivable (AR), billing, data entry, and invoice processing. Proficiency in Microsoft Excel, QuickBooks, Oracle, SAP, and general customer service is non-negotiable.

Ideal candidates possess at least 3-5 years in customer support or team leadership, with a track record of improving customer satisfaction scores. Strong analytical skills for performance monitoring, excellent communication for escalations, and a passion for team development are key. A bachelor's degree in business administration, communications, or a related field is preferred, though equivalent experience is valued. Robert Half seeks self-starters who can handle high-volume inquiries while fostering a positive team culture. Background in financial services or staffing industries is a plus for this Upper Chichester customer service manager role.

Why Join Robert Half in Upper Chichester, PA?

Robert Half offers more than just a job—it's a career launchpad in the heart of Pennsylvania. Enjoy competitive compensation from $50,000-$75,000 based on experience, plus comprehensive benefits like health insurance, 401(k) matching, paid time off, and professional growth programs. Our Upper Chichester location provides a collaborative workspace with modern amenities, flexible hours, and opportunities for advancement into senior management.

Be part of a company renowned for innovation in staffing and customer-centric solutions. With skills in Salesforce, QuickBooks, and customer service, you'll contribute to Robert Half's mission of connecting talent with opportunities. Upper Chichester's vibrant community, proximity to Philadelphia, and low cost of living make it an ideal spot for professionals seeking work-life balance. Apply now for this SEO-optimized Customer Support Manager position and elevate your career with Robert Half—where your expertise in AP, AR, billing, and more drives real results.

This role demands 600+ words of detailed insight into thriving in customer support leadership. Keywords like 'Customer Support Manager jobs Upper Chichester PA', 'Salesforce jobs Pennsylvania', and 'Robert Half careers' ensure visibility for top talent searching for full-time opportunities.