About the Role

Join Robert Half's dynamic team as a Customer Support Specialist in the vibrant city of Las Vegas, Nevada. This full-time position offers an exciting opportunity for tech-savvy professionals passionate about delivering exceptional customer service. If you thrive in fast-paced environments, enjoy solving problems, and have a knack for technology—particularly with smartwatches, mobile apps, and e-commerce platforms like Shopify—this role is perfect for you. As a key player in our customer service operations, you'll be the friendly voice and reliable troubleshooter helping customers get back on track with their devices and orders. Robert Half, a leader in staffing and recruitment, provides a supportive workplace where your skills can shine, with opportunities for growth in customer support careers.

Las Vegas isn't just about entertainment; it's a hub for innovative tech and customer-focused businesses. This role combines hands-on technical support with operational efficiency, making it ideal for those seeking customer support jobs in Las Vegas, NV. With a competitive hourly rate of $22 (approximately $45,760 annually based on full-time hours), you'll enjoy stability and rewards in a role that values reliability and expertise.

Key Responsibilities

Your day-to-day will be varied and impactful, ensuring smooth customer experiences and operational flow. Here's what you'll tackle:

Customer Interaction and Support

Be the first point of contact for customers via phone and email. Respond with professionalism, empathy, and efficiency to inquiries about products, orders, and technical glitches. Your ability to listen actively and communicate clearly will turn potential frustrations into satisfied resolutions.

Order Management and Fulfillment

Process replacement orders swiftly, coordinate shipping logistics, and manage fulfillment to keep operations humming. You'll track shipments, update statuses, and ensure timely deliveries, playing a crucial role in customer satisfaction.

Technical Troubleshooting

Dive into basic smartwatch issues, app connectivity problems, and software hiccups. Guide users through step-by-step fixes, leveraging your tech comfort to resolve common challenges like pairing errors, battery issues, or app crashes.

Shopify and Operational Support

Assist with Shopify platform maintenance, including setup, updates, and order processing. Collaborate with the team on daily operations, documenting every interaction for continuous improvement.

Issue Tracking and Escalation

Maintain detailed records of issues, resolutions, and escalations. Your meticulous documentation will help refine processes and prevent future problems.

Required Qualifications

To excel in this Customer Support Specialist role at Robert Half, bring the following:

• Proven customer service experience, ideally in tech or retail environments
• Tech-savvy with hands-on knowledge of smart devices, apps, and connectivity
• Familiarity with Shopify or similar e-commerce tools
• Excellent verbal and written communication skills
• Strong problem-solving abilities for troubleshooting
• Organizational prowess for managing orders and documentation
• Reliability and a positive, team-oriented attitude
• High school diploma or equivalent; associate's degree preferred

No advanced certifications required, but experience in customer support jobs in Las Vegas or similar markets is a plus. We're looking for someone who can hit the ground running in a collaborative setting.

Why Join Us

At Robert Half, we invest in your success. Enjoy a $22/hour salary with full-time benefits including health insurance, 401(k) matching, PTO, and professional development. Work in the heart of Las Vegas, NV, with a team that values innovation and customer-centricity. This role offers pathways to senior support positions or tech operations careers. SEO-optimized for jobs in Las Vegas, NV, customer service careers, and tech support specialist opportunities, it's your chance to build a rewarding future. Apply now and elevate your career with Robert Half!

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