About the Data Analyst Role at Robert Half in Poughkeepsie, NY

Join Robert Half as a Data Analyst in beautiful Poughkeepsie, New York, where you'll drive critical business processes and leverage your expertise in data analysis to make a real impact. This long-term contract position offers the perfect blend of stability and professional growth, focusing on incident management, change management, and continuous process improvement using industry-leading tools like ServiceNow. If you have a passion for dissecting complex data sets, optimizing workflows, and collaborating with cross-functional teams, this Data Analyst role is your chance to shine in a supportive environment backed by Robert Half's renowned expertise in talent placement.

Poughkeepsie, NY, provides an ideal setting with its vibrant community, proximity to the Hudson Valley's natural beauty, and access to major metropolitan areas like New York City. As a Data Analyst here, you'll manage high-stakes processes that keep organizational systems running smoothly, from resolving major incidents to automating routine requests. Robert Half is committed to connecting top talent with rewarding opportunities, and this role exemplifies our dedication to placing skilled professionals in roles that match their strengths.

Key Responsibilities

• Coordinate and manage incident, request, major incident, and problem processes to ensure timely resolution and accurate documentation, minimizing downtime and enhancing service reliability.
• Lead high-priority incident management efforts, including facilitating bridge calls, coordinating responses, and delivering clear updates to stakeholders for seamless crisis resolution.
• Conduct thorough post-mortem reviews of major incidents, pinpointing root causes and implementing corrective actions to prevent future occurrences and foster a proactive culture.
• Oversee change management processes by meticulously reviewing requests for risk assessment, completeness, and adherence to implementation standards, safeguarding system integrity.
• Facilitate organizational meetings by preparing detailed agendas, leading discussions, and ensuring all activities align with established governance policies and best practices.
• Perform post-implementation reviews for high-risk and failed changes, analyzing outcomes to identify improvement opportunities and drive iterative enhancements.
• Develop and manage ServiceNow workflows, catalog items, and record producers tailored to common data requests, streamlining user experiences and boosting efficiency.
• Proactively identify opportunities for process automation and continuous improvement initiatives that enhance organizational efficiency and reduce manual workloads.
• Maintain and update comprehensive documentation, knowledge bases, and policies to support governance, compliance, and knowledge sharing across teams.
• Build and nurture strong relationships with technical teams, business units, and external vendors, promoting collaboration and ensuring alignment on shared goals.

Required Qualifications for Success

To excel as our Data Analyst in Poughkeepsie, NY, you need a strong analytical mindset paired with hands-on experience in IT service management. Proficiency in ServiceNow is essential, along with expertise in incident, change, and problem management processes. Excellent communication skills are key for leading bridge calls, stakeholder updates, and cross-functional meetings. We're seeking candidates who thrive in dynamic environments, possess a keen eye for process optimization, and have a track record of implementing automation solutions.

Core Skills and Experience

• Advanced proficiency in ServiceNow for workflow development and ITSM processes
• Demonstrated experience in incident, major incident, and problem management
• Expertise in change management, risk assessment, and post-implementation reviews
• Strong data analysis skills with a focus on identifying automation opportunities
• Exceptional communication and facilitation abilities for stakeholder engagement
• Proven ability to manage documentation, knowledge bases, and compliance policies
• Relationship-building skills with technical teams, business units, and vendors
• Familiarity with process improvement methodologies like ITIL is a plus

A bachelor's degree in Computer Science, Information Technology, Business Analytics, or a related field is preferred, along with 3+ years of relevant experience. Robert Half values diverse backgrounds and encourages applicants who bring unique perspectives to data-driven problem-solving.

Why Join Robert Half as a Data Analyst?

Robert Half offers more than just a job; we provide a launchpad for your career in Poughkeepsie, NY. Enjoy a competitive hourly rate of $42.75, reflecting market standards for skilled Data Analysts in the region, with the potential for long-term contract extensions and full-time opportunities. Benefit from our industry-leading training resources, mentorship from ITSM experts, and access to a vast professional network that opens doors to future roles.

Our supportive culture emphasizes work-life balance, professional development, and collaborative success. As part of the Robert Half team, you'll contribute to high-impact projects that enhance organizational efficiency while gaining exposure to cutting-edge technologies. Plus, working in Poughkeepsie means enjoying a lower cost of living, scenic surroundings, and easy commutes. Apply today to elevate your career with Robert Half and become a pivotal player in data analysis and process excellence!