About the Desktop Engineer Role at Robert Half

Robert Half is seeking a skilled Desktop Engineer to join our dynamic IT team in Warren, New Jersey. This full-time position offers a competitive salary of $100,000 per year and focuses on delivering high-level desktop support and systems engineering services. As a Desktop Engineer, you will manage and enhance our internal tech infrastructure, with a strong emphasis on endpoints, automation, and software deployment. If you have expertise in scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance, this role is your opportunity to excel in a collaborative environment that values innovation and security.

Our Desktop Engineers play a critical role in upholding security standards while providing training and technical communication to end-users. Located in the heart of Warren, NJ, this position supports a modern workplace with cutting-edge tools like Ivanti, Intune, PowerShell, and ServiceNow. Join Robert Half, a leader in professional services, and contribute to IT initiatives that drive business success. With a focus on both Windows and macOS ecosystems, you'll ensure seamless operations across virtual and physical desktops.

Key Responsibilities

The core tasks of this Desktop Engineer position include a wide range of hands-on and strategic duties designed to optimize our endpoint management:

• Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune, ensuring efficient onboarding for new hardware.
• Maintain imaging standards and adjust them based on departmental use cases and evolving hardware technologies to keep systems current and reliable.
• Build and support automation scripts using tools like PowerShell and AutoIT for streamlined device setup and software installations, reducing manual efforts.
• Provide comprehensive support across both Windows and macOS ecosystems, including patching, compliance monitoring, and troubleshooting to minimize downtime.
• Curate, test, and publish applications to a self-service portal, empowering users while maintaining rigorous validation processes.
• Collaborate with IT operations and project teams to schedule, test, and roll out critical updates and patches, ensuring minimal disruption to business operations.
• Leverage ticketing systems like ServiceNow and reporting tools such as Power BI for efficient issue resolution, trend analysis, and performance tracking.
• Support both virtual and physical desktops through incident management, hardware repairs, and proactive maintenance.
• Contribute to broader IT initiatives, including system refreshes, process enhancements, and cross-team coordination for large-scale projects.
• Escalate technical barriers when necessary while maintaining clear, professional communication with end-users to foster trust and satisfaction.
• Participate in formalized ITIL processes such as incident, change, and problem management workflows to uphold best practices and compliance.

Required Qualifications for Desktop Engineer

To succeed in this role, candidates should possess 3-5 years of experience in desktop engineering or IT support, with proven skills in endpoint management and automation. Key qualifications include:

• Hands-on experience with Ivanti, Intune, PowerShell, and AutoIT for deployment and scripting.
• Strong proficiency in Windows and macOS support, including patch management and compliance.
• Knowledge of application packaging, imaging lifecycle, and self-service portals.
• Familiarity with ServiceNow, Power BI, and ITIL frameworks for ticketing, reporting, and process management.
• Excellent problem-solving abilities, with a track record of supporting virtual/physical desktops and hardware repairs.
• Superior communication skills for training, end-user support, and cross-functional collaboration.
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator) are a plus.

We prioritize candidates who thrive in fast-paced environments and are passionate about endpoint security and automation in Warren, NJ.

Why Join Us at Robert Half?

Robert Half offers more than just a job; we provide a rewarding career path with exceptional benefits and growth opportunities. Enjoy a disclosed salary of $100,000 annually, comprehensive health coverage, 401(k) matching, generous PTO, and professional development programs. Our Warren, NJ location boasts a collaborative culture, hybrid work flexibility, and access to cutting-edge technology. As a global leader in staffing and consulting, Robert Half invests in your success, offering exposure to diverse projects and advancement into senior engineering roles. Apply today to become part of our innovative team driving IT excellence in New Jersey!