About the Role

Robert Half is seeking a skilled Desktop Support Analyst for an exciting contract opportunity in Audubon, Pennsylvania. This position is perfect for IT professionals who thrive in fast-paced environments and excel at delivering hands-on technical support. As a Desktop Support Analyst, you will play a pivotal role in ensuring seamless IT operations for a high-volume call center, providing Level 1 and Level 2 support while working with modern Microsoft technologies like Azure, Microsoft 365, Active Directory, and Microsoft Entra ID. With a competitive hourly rate of $23.75, this contract role offers the potential for long-term extension, making it an ideal launchpad for career growth in IT support and cloud administration.

In this dynamic role, you'll troubleshoot complex issues, manage user tickets via Zendesk, and contribute to daily IT tasks that keep business operations running smoothly. Audubon, PA, provides a vibrant suburban setting near Philadelphia, offering easy access to urban amenities while enjoying a professional work culture. If you're passionate about desktop support, hardware troubleshooting, and cloud fundamentals (AZ-900 certified knowledge a plus), this Desktop Support Analyst position at Robert Half is your chance to shine.

Key Responsibilities

Core IT Support Duties

Provide expert Level 1 and Level 2 support by efficiently managing user tickets in Zendesk. This includes rapid troubleshooting, password resets, account setups, and resolving everyday technical hurdles to minimize downtime in a bustling call center.

Microsoft Ecosystem Management

Handle daily Microsoft 365 administration, from user migrations and license management to mailbox troubleshooting. Leverage Active Directory and Microsoft Entra ID for provisioning users, adjusting group policies, and conducting access audits, ensuring secure and compliant operations.

Hardware and Device Support

Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices. Perform hardware troubleshooting, desktop imaging, workstation setups, and support onboarding/offboarding processes to keep the team equipped and productive.

Cloud and Collaboration Tasks

Execute basic Microsoft Azure administrative tasks like managing security groups and cloud resources, drawing on AZ-900 Azure Fundamentals knowledge. Collaborate with external partners on escalated issues, fostering a proactive approach to complex challenges.

Required Qualifications

To succeed as our Desktop Support Analyst, you need proven experience in IT support roles, particularly in high-volume environments. Key qualifications include 2+ years handling Level 1/Level 2 tickets via tools like Zendesk, strong proficiency in Microsoft 365 (migrations, licenses, mailboxes), and hands-on Active Directory/Microsoft Entra ID management. Familiarity with AZ-900 Azure Fundamentals is essential for cloud tasks, alongside skills in desktop/laptop configuration, hardware troubleshooting, and mobile device support.

Ideal candidates are excellent communicators who can resolve issues promptly, collaborate effectively, and adapt to fast-paced settings. Contract experience is preferred, but we're open to dedicated professionals eager for long-term opportunities. A customer-service mindset and technical aptitude for routine maintenance, user provisioning, and group policy adjustments will set you apart.

Why Join Us

Join Robert Half for a rewarding contract role with real growth potential in Audubon, PA. Enjoy a competitive $23.75 hourly rate, exposure to enterprise-level Microsoft technologies, and collaboration in a supportive team. This position offers professional development in cloud computing and identity management, plus Robert Half's unmatched career services, networking, and job placement expertise.

Beyond the paycheck, you'll contribute to mission-critical IT operations in a dynamic call center, building skills that propel your IT career forward. With potential for extension, this is more than a job—it's a stepping stone to lasting success. Apply now and elevate your expertise with Robert Half's Desktop Support Analyst role in Audubon, Pennsylvania, USA.