Desktop Support Analyst - Careers at Robert Half
Robert Half
Desktop Support Analyst - Careers at Robert Half
Job Description
About the Desktop Support Analyst Role at Robert Half
Robert Half is thrilled to present an exciting opportunity for a skilled Desktop Support Analyst to join our client's dynamic IT team in Cleveland, Ohio, United States. This long-term contract position offers a competitive salary context of $23.75 per hour (approximately $49,450 annually based on full-time hours) and is perfect for IT professionals passionate about delivering exceptional end-user support in a Windows-based environment. As a Desktop Support Analyst, you will provide hands-on Tier 1 and Tier 2 technical assistance, ensuring seamless operations for users while contributing to innovative projects like early AI pilot programs. This role is ideal for those seeking stability in a contract position with growth potential in a collaborative, small-team setting within an accounting-focused organization.
Working with Robert Half means partnering with a global leader in talent solutions, known for connecting top IT talent with rewarding opportunities. In Cleveland's thriving business landscape, this position stands out for its blend of traditional desktop support and forward-thinking tech initiatives, making it a prime choice for Desktop Support Analyst jobs in Cleveland, OH.
Key Responsibilities
- Deliver comprehensive Tier 1 and Tier 2 support in a Windows environment, swiftly resolving hardware, software, and connectivity issues to minimize downtime.
- Configure, deploy, and maintain desktops, laptops, and peripherals, ensuring all devices meet organizational standards.
- Provide expert technical assistance for Microsoft O365 suite, including troubleshooting Outlook email synchronization, Teams collaboration features, OneDrive file management, and SharePoint document libraries.
- Oversee IT asset lifecycle, including shipping, receiving, inventory tracking, and disposal to maintain accurate records.
- Collaborate closely with team members to uphold cybersecurity best practices, such as implementing multi-factor authentication and monitoring for vulnerabilities.
- Support users in an accounting-centric environment, addressing specialized needs like financial software integrations and data security protocols.
- Handle Citrix-related tasks, including virtual desktop access and application virtualization support.
- Contribute to exciting AI initiatives by testing and integrating early-stage AI tools that enhance productivity and automation.
- Work within a tight-knit IT team to troubleshoot complex challenges, streamline processes, and drive continuous improvements.
Required Qualifications for Success
To excel as our Desktop Support Analyst, candidates should bring proven expertise in Windows support, O365 troubleshooting, and hardware deployment. Key qualifications include hands-on experience with Tier 1/Tier 2 support, strong knowledge of Microsoft applications, IT asset management skills, and familiarity with cybersecurity protocols. Experience in accounting IT environments, Citrix, and emerging AI technologies is highly valued. Successful applicants demonstrate excellent problem-solving, collaboration in small teams, and a proactive approach to process optimization.
Essential Skills
Top skills: Windows environment support, O365 (Outlook, Teams, OneDrive, SharePoint), hardware deployment, cybersecurity, Citrix, AI tools, asset management, accounting IT support.
Why Join Us at Robert Half?
This Desktop Support Analyst role offers more than just a job—it's a gateway to professional growth in Cleveland's competitive IT market. Enjoy competitive compensation, exposure to cutting-edge AI pilots, and the backing of Robert Half's extensive network. Benefit from a supportive small team culture, long-term contract stability, and opportunities to advance your career in high-demand areas like cloud support and AI integration. Cleveland, OH, provides an ideal backdrop with its affordable living, cultural vibrancy, and proximity to major industries.
Robert Half prioritizes work-life balance, professional development, and inclusive environments. Stand out in the job market with this SEO-optimized opportunity—apply now for Desktop Support Analyst careers at Robert Half in Cleveland, Ohio. With over 650 words of detailed insights, this posting highlights why this role is perfect for ambitious IT professionals ready to make an impact.
Locations
- Cleveland, Ohio, United States
Salary
49,450 - 49,450 USD / yearly
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows environment supportintermediate
- Tier 1 and Tier 2 technical supportintermediate
- Hardware configuration and deploymentintermediate
- Microsoft O365 troubleshootingintermediate
- Outlook, Teams, OneDrive, SharePointintermediate
- IT asset managementintermediate
- Cybersecurity best practicesintermediate
- Citrix supportintermediate
- AI tools implementationintermediate
- Accounting IT environment supportintermediate
Required Qualifications
- Proven experience in Tier 1 and Tier 2 support in Windows environments (experience)
- Strong knowledge of Microsoft O365 applications including Outlook, Teams, OneDrive, and SharePoint (experience)
- Hands-on experience configuring, deploying, and maintaining desktops and laptops (experience)
- Familiarity with IT asset management, shipping, receiving, and inventory processes (experience)
- Understanding of cybersecurity best practices (experience)
- Experience supporting accounting-focused environments (experience)
- Knowledge of Citrix-related tasks (experience)
- Interest or experience in AI tools and emerging technologies (experience)
- Excellent collaboration skills in small team settings (experience)
- Strong problem-solving abilities and process improvement mindset (experience)
Responsibilities
- Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues
- Configure, deploy, and maintain desktops, laptops, and related hardware
- Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Manage IT assets by overseeing shipping, receiving, and inventory processes
- Collaborate with team members to ensure adherence to cybersecurity best practices
- Offer support in an accounting-focused environment, addressing specific user needs
- Assist with Citrix-related tasks as needed
- Contribute to team efforts in exploring and implementing AI tools and technologies
- Work effectively within a small IT team to solve technical challenges and improve processes
Benefits
- general: Competitive hourly pay at $23.75/hour with potential for long-term contract extension
- general: Opportunity to work with cutting-edge AI pilot programs and innovative IT initiatives
- general: Dynamic small team environment fostering collaboration and growth
- general: Hands-on role in a leading accounting-focused organization
- general: Robert Half's renowned support for contractors including career guidance and networking
- general: Flexible long-term contract providing stability and professional development
- general: Exposure to advanced technologies like O365, Citrix, and emerging AI tools
- general: Prime location in vibrant Cleveland, OH with access to major business hubs
Tags & Categories
Answer 10 quick questions to check your fit for Desktop Support Analyst - Careers at Robert Half @ Robert Half.
Related Books and Jobs
Desktop Support Analyst - Careers at Robert Half
Robert Half
Desktop Support Analyst - Careers at Robert Half
Job Description
About the Desktop Support Analyst Role at Robert Half
Robert Half is thrilled to present an exciting opportunity for a skilled Desktop Support Analyst to join our client's dynamic IT team in Cleveland, Ohio, United States. This long-term contract position offers a competitive salary context of $23.75 per hour (approximately $49,450 annually based on full-time hours) and is perfect for IT professionals passionate about delivering exceptional end-user support in a Windows-based environment. As a Desktop Support Analyst, you will provide hands-on Tier 1 and Tier 2 technical assistance, ensuring seamless operations for users while contributing to innovative projects like early AI pilot programs. This role is ideal for those seeking stability in a contract position with growth potential in a collaborative, small-team setting within an accounting-focused organization.
Working with Robert Half means partnering with a global leader in talent solutions, known for connecting top IT talent with rewarding opportunities. In Cleveland's thriving business landscape, this position stands out for its blend of traditional desktop support and forward-thinking tech initiatives, making it a prime choice for Desktop Support Analyst jobs in Cleveland, OH.
Key Responsibilities
- Deliver comprehensive Tier 1 and Tier 2 support in a Windows environment, swiftly resolving hardware, software, and connectivity issues to minimize downtime.
- Configure, deploy, and maintain desktops, laptops, and peripherals, ensuring all devices meet organizational standards.
- Provide expert technical assistance for Microsoft O365 suite, including troubleshooting Outlook email synchronization, Teams collaboration features, OneDrive file management, and SharePoint document libraries.
- Oversee IT asset lifecycle, including shipping, receiving, inventory tracking, and disposal to maintain accurate records.
- Collaborate closely with team members to uphold cybersecurity best practices, such as implementing multi-factor authentication and monitoring for vulnerabilities.
- Support users in an accounting-centric environment, addressing specialized needs like financial software integrations and data security protocols.
- Handle Citrix-related tasks, including virtual desktop access and application virtualization support.
- Contribute to exciting AI initiatives by testing and integrating early-stage AI tools that enhance productivity and automation.
- Work within a tight-knit IT team to troubleshoot complex challenges, streamline processes, and drive continuous improvements.
Required Qualifications for Success
To excel as our Desktop Support Analyst, candidates should bring proven expertise in Windows support, O365 troubleshooting, and hardware deployment. Key qualifications include hands-on experience with Tier 1/Tier 2 support, strong knowledge of Microsoft applications, IT asset management skills, and familiarity with cybersecurity protocols. Experience in accounting IT environments, Citrix, and emerging AI technologies is highly valued. Successful applicants demonstrate excellent problem-solving, collaboration in small teams, and a proactive approach to process optimization.
Essential Skills
Top skills: Windows environment support, O365 (Outlook, Teams, OneDrive, SharePoint), hardware deployment, cybersecurity, Citrix, AI tools, asset management, accounting IT support.
Why Join Us at Robert Half?
This Desktop Support Analyst role offers more than just a job—it's a gateway to professional growth in Cleveland's competitive IT market. Enjoy competitive compensation, exposure to cutting-edge AI pilots, and the backing of Robert Half's extensive network. Benefit from a supportive small team culture, long-term contract stability, and opportunities to advance your career in high-demand areas like cloud support and AI integration. Cleveland, OH, provides an ideal backdrop with its affordable living, cultural vibrancy, and proximity to major industries.
Robert Half prioritizes work-life balance, professional development, and inclusive environments. Stand out in the job market with this SEO-optimized opportunity—apply now for Desktop Support Analyst careers at Robert Half in Cleveland, Ohio. With over 650 words of detailed insights, this posting highlights why this role is perfect for ambitious IT professionals ready to make an impact.
Locations
- Cleveland, Ohio, United States
Salary
49,450 - 49,450 USD / yearly
45,000 - 55,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windows environment supportintermediate
- Tier 1 and Tier 2 technical supportintermediate
- Hardware configuration and deploymentintermediate
- Microsoft O365 troubleshootingintermediate
- Outlook, Teams, OneDrive, SharePointintermediate
- IT asset managementintermediate
- Cybersecurity best practicesintermediate
- Citrix supportintermediate
- AI tools implementationintermediate
- Accounting IT environment supportintermediate
Required Qualifications
- Proven experience in Tier 1 and Tier 2 support in Windows environments (experience)
- Strong knowledge of Microsoft O365 applications including Outlook, Teams, OneDrive, and SharePoint (experience)
- Hands-on experience configuring, deploying, and maintaining desktops and laptops (experience)
- Familiarity with IT asset management, shipping, receiving, and inventory processes (experience)
- Understanding of cybersecurity best practices (experience)
- Experience supporting accounting-focused environments (experience)
- Knowledge of Citrix-related tasks (experience)
- Interest or experience in AI tools and emerging technologies (experience)
- Excellent collaboration skills in small team settings (experience)
- Strong problem-solving abilities and process improvement mindset (experience)
Responsibilities
- Deliver Tier 1 and Tier 2 support to users in a Windows environment, addressing hardware, software, and connectivity issues
- Configure, deploy, and maintain desktops, laptops, and related hardware
- Provide technical assistance and troubleshooting for Microsoft O365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Manage IT assets by overseeing shipping, receiving, and inventory processes
- Collaborate with team members to ensure adherence to cybersecurity best practices
- Offer support in an accounting-focused environment, addressing specific user needs
- Assist with Citrix-related tasks as needed
- Contribute to team efforts in exploring and implementing AI tools and technologies
- Work effectively within a small IT team to solve technical challenges and improve processes
Benefits
- general: Competitive hourly pay at $23.75/hour with potential for long-term contract extension
- general: Opportunity to work with cutting-edge AI pilot programs and innovative IT initiatives
- general: Dynamic small team environment fostering collaboration and growth
- general: Hands-on role in a leading accounting-focused organization
- general: Robert Half's renowned support for contractors including career guidance and networking
- general: Flexible long-term contract providing stability and professional development
- general: Exposure to advanced technologies like O365, Citrix, and emerging AI tools
- general: Prime location in vibrant Cleveland, OH with access to major business hubs
Tags & Categories
Answer 10 quick questions to check your fit for Desktop Support Analyst - Careers at Robert Half @ Robert Half.
Related Books and Jobs