About the Desktop Support Analyst Role at Robert Half

Join Robert Half's esteemed client in Gaylord, Minnesota, as a Desktop Support Analyst in a 100% onsite, Monday-Friday position. This contract-to-permanent opportunity in the manufacturing sector offers a dynamic environment where you'll provide essential IT support across office and production floors. If you're a tech-savvy professional with a passion for problem-solving and customer service, this Desktop Support Analyst job in Gaylord, MN is your chance to make a real impact. Robert Half specializes in connecting top IT talent with rewarding careers, and this role exemplifies our commitment to manufacturing IT jobs that drive operational excellence.

Why This Role Stands Out

Gaylord, Minnesota, nestled in the heart of the Midwest, is home to thriving manufacturing operations that demand reliable IT infrastructure. As a Desktop Support Analyst, you'll bridge the gap between technology and productivity, ensuring seamless operations in a fast-paced setting. With a focus on Windows 10/11 and Office 365, this position is ideal for tier 1 and 2 support specialists seeking stability and growth. Contact Robert Brommel at 612-503-4032 for more details on this exciting IT support career in Minnesota.

Key Responsibilities

Your day-to-day will be hands-on and varied, supporting end-users in both administrative offices and bustling production environments. Here's what you'll tackle:

• Deliver daily IT support to minimize disruptions, troubleshooting hardware, software, and network issues swiftly.
• Manage tier 1 and 2 support in a standard Windows 10/11 and Office 365 ecosystem, from email setups to application troubleshooting.
• Monitor, log, and resolve tickets via the Service Management system, maintaining meticulous records for accountability.
• Conduct root cause analysis on recurring issues, developing long-term fixes to prevent future downtime.
• Provide courteous, detail-oriented support to internal teams and external partners, fostering positive relationships.
• Configure, deploy, and maintain enterprise endpoint devices like laptops, desktops, and peripherals for optimal performance.
• Perform routine system maintenance, updates, and backups while strictly adhering to IT policies and procedures.
• Stay agile in a fast-paced environment, adapting to shifting priorities and integrating emerging technologies.
• Collaborate on IT budget creation and management to align with organizational goals.
• Travel domestically up to 10% to deliver onsite support at additional locations when needed.

Required Qualifications

To excel as a Desktop Support Analyst with Robert Half in Gaylord, MN, bring the following expertise:

• Proven experience in IT support within office and manufacturing settings, understanding production floor challenges.
• Strong command of Windows 10/11, Office 365, and endpoint management tools.
• Proficiency in Service Management systems (e.g., ServiceNow, Jira) for ticketing and tracking.
• Exceptional problem-solving skills with a proactive mindset for root cause analysis.
• Outstanding customer service abilities, communicating technical concepts to non-technical users.
• Comfort with domestic travel up to 10% and a valid driver's license.
• Adaptability to fast-paced, evolving tech landscapes in manufacturing IT.
• Bonus: Experience with IT budgeting or asset management in enterprise environments.

A+ certification, CompTIA Network+, or similar credentials will set you apart in this competitive Gaylord, MN jobs market.

Why Join Us?

This Desktop Support Analyst position offers more than just a job—it's a pathway to a permanent role with a leading manufacturer. Enjoy a supportive team culture, competitive pay around $25/hour (equating to $52K-$65K annually), and comprehensive benefits including health insurance, 401(k), and paid time off. Robert Half provides unparalleled career support, from resume building to interview prep. In Gaylord, Minnesota, you'll contribute to a community-focused industry while advancing your IT career. Manufacturing IT support roles like this are in high demand—don't miss out on Robert Half careers in Minnesota. Reach out to Robert Brommel today at 612-503-4032 to discuss how your skills align with this opportunity. Keywords: Desktop Support, IT Analyst Gaylord MN, Windows Support Jobs, Manufacturing IT Careers.

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