About the Desktop Support Analyst Role at Robert Half

Join Robert Half's esteemed client in Los Angeles, California as a Desktop Support Analyst in this exciting long-term contract position. This role is perfect for IT professionals passionate about hands-on technical support, large-scale system deployments, and delivering top-tier customer service. You'll play a pivotal role in maintaining seamless operations for systems that support thousands of users across Windows, Mac, and Linux environments. With a focus on proactive problem-solving and efficient ticket management, your contributions will directly enhance the functionality of critical infrastructure in the vibrant Westwood area. Robert Half specializes in connecting top talent like you with rewarding IT support careers in Los Angeles, offering stability and growth in a dynamic tech landscape.

Why This Desktop Support Role Stands Out

In this position, you'll tackle high-impact projects such as overseeing PC refreshes for over 1,000 devices and executing data migrations from legacy systems like Windows 7 to modern Windows 10 platforms. Serving approximately 10,000 users, you'll use industry-leading tools like LANsweeper, ServiceNow, and imaging software for Dell, HP, iMacs, and MacBooks. If you're seeking Desktop Support Analyst jobs in Los Angeles, CA, this opportunity provides exposure to a diverse ecosystem—80% Windows, 15% Mac, and limited Linux—while honing skills in Microsoft Outlook, Teams, and enterprise apps. Robert Half ensures competitive pay and long-term stability for contract roles like this.

Key Responsibilities

As a Desktop Support Analyst, your daily impact will be immense. Expect to handle up to six tickets per day via ServiceNow, collaborating with cross-functional teams to resolve issues swiftly. Key duties include:

• Leading data migrations from outdated systems (e.g., Windows 7 to 10, older Macs to new models) to minimize downtime.
• Managing the full PC refresh cycle, deploying and configuring 1,000+ computers before academic terms.
• Delivering exceptional customer service through troubleshooting hardware, software, and network issues.
• Leveraging LANsweeper for efficient computer inventory, configuration, and management.
• Performing advanced imaging and deployment for diverse hardware like Dell PCs, HP laptops, iMacs, and MacBooks.
• Ensuring optimal performance of Microsoft Outlook, Teams, and other enterprise tools.
• Tracking service requests in ServiceNow, assigning tasks, and monitoring progress for timely closures.
• Supporting a mixed environment: predominantly Windows (80%), substantial Mac usage (15%), and occasional Linux systems.
• Maintaining high service levels for 10,000+ users in the Westwood vicinity of Los Angeles.

Required Qualifications for Success

To excel as our Desktop Support Analyst, bring proven expertise in IT support within fast-paced, user-centric environments. Ideal candidates have:

• Hands-on experience with large-scale data migrations and PC imaging/deployments.
• Proficiency in tools like LANsweeper, ServiceNow, and Microsoft enterprise applications (Outlook, Teams).
• Strong troubleshooting skills across Windows, macOS, and basic Linux.
• Demonstrated ability to manage high-volume tickets (6+ daily) with a customer-first mindset.
• Experience supporting 1,000+ device rollouts, preferably in educational or enterprise settings.
• Excellent collaboration skills for cross-functional teamwork in diverse tech stacks.
• Familiarity with hardware from Dell, HP, Apple (iMacs, MacBooks).
• Proactive approach to IT support in high-user-volume scenarios (10,000+ users).

Prior work in Los Angeles IT support roles is a plus, as is a commitment to long-term contract excellence.

Why Join Us at Robert Half?

Robert Half offers unparalleled opportunities in Los Angeles IT careers, connecting you with premier clients and rewarding projects. This Desktop Support Analyst role provides not just competitive compensation—estimated at $52,000-$78,000 annually—but also professional growth through exposure to cutting-edge deployments and tools. Enjoy the perks of a collaborative culture, flexible contract terms, and the chance to impact thousands in sunny Southern California. With Robert Half's backing, advance your career in desktop support, endpoint management, and user support excellence. Apply today for this standout Desktop Support Analyst job in Los Angeles, CA and elevate your IT trajectory!