About the Desktop Support Analyst Role at Robert Half

Robert Half is proud to partner with a dynamic organization in Milwaukee, Wisconsin to find a talented Desktop Support Analyst for a rewarding contract-to-permanent position. If you're passionate about delivering top-tier technical support in a fast-paced, sales-driven environment, this role offers the perfect blend of hands-on troubleshooting, user assistance, and process improvement opportunities. As a Desktop Support Analyst, you'll be the go-to expert for end-users dealing with Mac and PC hardware, software glitches, network issues, and office technologies. This position is ideal for IT professionals who thrive on resolving complex problems while fostering seamless computing experiences. With Milwaukee's booming tech scene and Robert Half's renowned reputation in staffing, you'll gain invaluable experience working with modern tools like Google Suite, Microsoft Office 365, Salesforce, and Zoom. Join us to advance your career in desktop support, IT asset management, and collaborative team environments.

Key Responsibilities

• Diagnose and resolve desktop, laptop, and network connectivity issues across both Mac and PC devices, ensuring minimal downtime for users.
• Assist end-users with Google Suite operations, from file conversions to troubleshooting basic functionalities for optimal productivity.
• Provide expert support for Microsoft Office 365 applications installed on individual machines, addressing installation, configuration, and performance issues.
• Maintain and troubleshoot Wi-Fi networks and printers, guaranteeing reliable connectivity and print services throughout the office.
• Guide users on the ServiceDesk ticketing system to streamline issue reporting and track resolutions efficiently.
• Collaborate with internal IT teams to triage and redirect Salesforce and Zoom-related issues, enhancing cross-departmental support.
• Track and manage IT assets, while actively contributing to the development of a systematic asset management process for long-term efficiency.
• Support office transitions by handling wiring, setup of new spaces, and equipment installations.
• Deliver patient, user-friendly technical assistance in a high-energy sales environment, prioritizing clear communication and quick resolutions.
• Occasionally lift and handle equipment up to 30 pounds, supporting physical IT tasks as needed.

Required Qualifications for Success

To excel as our Desktop Support Analyst in Milwaukee, WI, you need a solid foundation in IT support with hands-on experience in mixed Mac/PC environments. Key qualifications include proven troubleshooting skills for hardware, software, and networks; proficiency in Google Suite and Microsoft Office 365; and familiarity with Wi-Fi, printers, and ticketing systems like ServiceDesk. Experience triaging Salesforce and Zoom issues, managing IT assets, and supporting office setups is highly valued. Strong soft skills are essential—you must communicate patiently with non-technical users in a sales-focused setting and lift up to 30 pounds. A collaborative mindset and eagerness to improve processes will set you apart. Robert Half seeks candidates with 2+ years in desktop support, relevant certifications (e.g., CompTIA A+, Apple Certified Support Professional), and a passion for SEO-optimized IT careers in Wisconsin's thriving job market.

Why Join Us? Benefits and Career Growth

At Robert Half, we offer more than just a job—we provide a launchpad for your IT career. This contract-to-permanent role starts at an attractive $34.04 hourly rate, with full-time conversion potential including comprehensive benefits like health insurance, 401(k) matching, paid time off, and professional development stipends. Work in a collaborative, innovative environment where your contributions to asset management and office tech directly impact business success. Milwaukee, United States, offers an unbeatable quality of life with its lakeside vibe, cultural attractions, and growing tech hub status. Gain exposure to enterprise tools, build your network through Robert Half's extensive connections, and advance toward senior IT roles. Keywords: Desktop Support Analyst jobs Milwaukee WI, Mac PC support careers, Google Workspace Office 365 roles, IT asset management positions. Apply now and elevate your tech support journey!