About the Desktop Support Analyst Role at Robert Half

Robert Half, a global leader in professional staffing and consulting services, is seeking a talented Desktop Support Analyst to join our dynamic IT team in New York, New York, United States. This full-time position offers an exciting opportunity to deliver top-tier technical support, ensuring seamless computer systems and network operations for our employees and clients. As a Desktop Support Analyst, you will be the go-to expert for resolving technical issues, maintaining hardware and software, and enhancing user experiences in a fast-paced environment. With a competitive salary of $90,000 per year, this role is perfect for IT professionals passionate about Windows and Mac support, Active Directory, Azure AD, and Office 365. If you're searching for Desktop Support Analyst jobs in New York, NY, or IT support careers with growth potential, apply now to advance your career at Robert Half.

Our New York office is at the heart of one of the world's most vibrant tech hubs, where innovation meets opportunity. You'll collaborate with cross-functional teams to troubleshoot complex issues, from network connectivity in LAN/WAN setups to conference room AV configurations. This role demands technical prowess and a customer-centric approach, making it ideal for those with experience in ServiceNow ticketing and hardware maintenance. Join us to contribute to a company renowned for its commitment to employee success and client satisfaction.

Key Responsibilities

• Deliver expert technical assistance for both Windows and Mac OS platforms, diagnosing and resolving system issues to minimize downtime.
• Manage user accounts efficiently in Active Directory and Azure AD, handling access controls, permissions, and security protocols.
• Troubleshoot and resolve a wide range of hardware and software problems, including desktop imaging, computer reboots, and application glitches.
• Investigate and fix network connectivity issues across LAN and WAN environments, ensuring reliable access for all users.
• Leverage ServiceNow or similar ticketing systems to log, prioritize, track, and resolve IT support requests promptly.
• Support the setup and ongoing management of conference rooms, configuring video conferencing, audio equipment, and peripherals.
• Provide specialized support for Office 365 applications, optimizing functionality, integrations, and user productivity.
• Collaborate with network teams to diagnose and resolve problems with routers and switches.
• Maintain and upgrade desktop hardware to align with organizational standards and emerging needs.
• Offer hands-on guidance and training to end-users on best practices, system features, and troubleshooting techniques.

Required Qualifications for Success

To excel as our Desktop Support Analyst, you need hands-on experience in IT support, a keen eye for detail, and the ability to thrive under pressure. We're looking for candidates with:

• 2+ years of proven experience in desktop support for Windows and Mac environments.
• Strong proficiency in Active Directory and Azure AD for user management.
• Expertise in hardware/software troubleshooting, network diagnostics (LAN/WAN), and ticketing systems like ServiceNow.
• Familiarity with Office 365, AV equipment, routers, and switches.
• Excellent problem-solving skills and a commitment to user satisfaction.
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator are highly desirable.

If you have a track record of optimizing IT operations and supporting hybrid workforces, you'll fit right in. SEO keywords like IT support New York, Desktop Analyst Robert Half, and Azure AD jobs NYC highlight the demand for your skills here.

Why Join Robert Half?

At Robert Half, we invest in your professional journey. Enjoy a $90,000 salary, comprehensive benefits including health insurance, 401(k) matching, PTO, and career development. Our culture fosters innovation, work-life balance, and rapid advancement. Be part of a team driving IT excellence in New York. Apply today for this premier Desktop Support Analyst opportunity!

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