About the Desktop Support Analyst Role at Robert Half

Robert Half is excited to present an exceptional opportunity for an experienced Desktop Support Analyst to join a dynamic team in the heart of New York, New York, United States. This long-term contract position offers the chance to work with cutting-edge technologies while delivering high-level support for both hardware and software systems. As a Desktop Support Analyst, you will play a pivotal role in ensuring seamless IT operations for end-users, specializing in Apple ecosystems, enterprise mobility management, and identity access solutions. With New York's fast-paced business environment demanding reliable IT infrastructure, this role is perfect for tech-savvy professionals passionate about troubleshooting complex issues and driving system efficiency.

Our client, a forward-thinking organization, relies on top-tier IT support to maintain productivity across their operations. You'll be at the forefront of technical support, leveraging tools like Jamf Pro and Okta to manage devices and user access. This position is ideal for those with a proven track record in desktop support, system administration, and Apple device management. Join Robert Half's network of elite IT professionals and contribute to mission-critical systems in one of the world's most vibrant tech hubs.

Key Responsibilities

Technical Support and Troubleshooting

Provide expert technical support and troubleshooting for hardware, software, and mobile devices, with a strong emphasis on Apple products. Diagnose and resolve system issues swiftly across diverse technologies, including Cisco networking platforms and Citrix virtualization environments, minimizing downtime and ensuring business continuity.

Device Management and Administration

Manage and configure Apple devices using Jamf Pro MDM (Mobile Device Management) to optimize performance, enforce security policies, and streamline deployments. Administer user accounts and access permissions via Okta, ensuring secure and compliant identity management for all organizational users.

Maintenance, Training, and Collaboration

Perform routine maintenance, upgrades, and patching for computer hardware and software systems. Offer hands-on guidance and training to end-users on device functionality and applications, empowering them to resolve basic issues independently. Collaborate closely with IT teams to develop and implement solutions for complex technical challenges, fostering innovation in system reliability.

Documentation and Compliance

Maintain comprehensive documentation of all technical issues, resolutions, system updates, and configurations. Ensure strict adherence to organizational IT policies, data security standards, and regulatory requirements while continuously monitoring and enhancing system performance.

Required Qualifications

To excel as our Desktop Support Analyst, candidates must possess hands-on experience in IT support environments. Key qualifications include a strong background in troubleshooting across Windows, macOS, and mobile platforms, with specialized expertise in Apple devices. Proficiency in Jamf Pro for MDM and Okta for identity management is essential, alongside familiarity with Cisco and Citrix technologies.

• 3+ years of experience in desktop support or similar IT roles
• Demonstrated skills in hardware/software diagnostics and repairs
• Expertise in Apple ecosystem management using Jamf Pro
• Okta administration experience for user provisioning and access control
• Knowledge of Cisco networking and Citrix virtual desktop infrastructure
• Excellent problem-solving abilities and customer service orientation
• Strong communication skills for user training and team collaboration
• Ability to document processes meticulously and ensure IT compliance

A+ certification, Apple Certified Support Professional (ACSP), or equivalent credentials are highly preferred. Experience in high-volume, enterprise environments in New York will set you apart.

Why Join Us at Robert Half?

Partnering with Robert Half means accessing unparalleled opportunities in the competitive New York job market. This long-term contract offers stability, competitive compensation estimated at $55,000-$75,000 annually (based on $26.6/hour full-time equivalent), and exposure to innovative technologies. Benefit from Robert Half's reputation as a leader in staffing, with dedicated recruiters supporting your career growth.

Enjoy a collaborative culture, professional development resources, and the prestige of working in New York City. Whether you're advancing your skills in Jamf Pro, Okta, or enterprise support, this role positions you for future full-time opportunities. Robert Half values diversity and inclusion, providing a supportive environment where your expertise drives success. Apply now to elevate your IT career with a trusted industry leader!