About the Desktop Support Analyst Role at Robert Half

Robert Half is seeking a skilled Desktop Support Analyst to join our client's dynamic IT team in Shoreview, Minnesota. This exciting long-term contract position offers the perfect opportunity for a technical professional passionate about delivering exceptional second-level support to both onsite and remote users. As a Desktop Support Analyst, you will play a critical role in ensuring seamless operations across the corporate campus, providing executive-level assistance, managing PC deployments, and handling hardware lifecycle processes. With a competitive hourly rate of $25.65, this role is ideal for IT specialists who thrive in fast-paced environments and excel at minimizing downtime through efficient incident resolution.

Located in the vibrant Shoreview community just north of Minneapolis-St. Paul, this position combines hands-on technical work with collaborative team efforts, including coordination with offshore partners. If you have expertise in Windows and iOS deployments, Microsoft 365 troubleshooting, SCCM imaging, and Active Directory management, this Desktop Support Analyst role at Robert Half represents a prime chance to advance your career while contributing to mission-critical IT operations.

Key Responsibilities

• PC and Device Deployment: Deploy Windows laptops and iOS devices to users across the corporate campus in Shoreview, MN, and remote locations, ensuring proper configuration and timely delivery.
• Executive Support Excellence: Provide priority technical assistance to executive staff and administrative teams, resolving issues swiftly to maintain productivity.
• A/V Systems Management: Maintain and troubleshoot audiovisual equipment in conference rooms and individual workspaces, guaranteeing flawless meeting experiences.
• Global Team Collaboration: Work closely with local IT teams and offshore partners to streamline deployment schedules and operational workflows.
• Secure Hardware Disposal: Oversee hardware disposal activities, adhering strictly to organizational compliance protocols and environmental standards.
• Incident Response and Resolution: Respond to technical incidents with urgency, diagnosing and fixing problems to minimize business disruption.
• System Optimization: Configure and update systems to meet evolving user requirements, including patch management and software optimization.
• Microsoft 365 Expertise: Support Microsoft 365 suite applications, troubleshooting complex issues for end-users across the organization.
• SCCM Proficiency: Utilize Microsoft System Center Configuration Manager (SCCM) for efficient desktop imaging and automated configurations.
• Active Directory Administration: Monitor and manage Active Directory accounts to ensure secure user access and maintain compliance with security policies.

Required Qualifications for Success

To excel as our Desktop Support Analyst in Shoreview, Minnesota, candidates must demonstrate hands-on experience in second-level IT support. Essential qualifications include proven skills in Windows and iOS laptop deployments, executive technical support, and A/V equipment maintenance. Proficiency with Microsoft 365, SCCM tools, and Active Directory is non-negotiable, along with a track record of collaborating with distributed teams.

Ideal candidates possess strong problem-solving abilities, excellent communication skills for stakeholder interactions, and a commitment to minimizing downtime. Experience with hardware disposal processes and incident management in enterprise environments is highly valued. A relevant certification such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent experience will set you apart. This role demands adaptability for both onsite work at the Shoreview campus and remote support scenarios.

Why Join Robert Half in Shoreview, MN?

Partnering with Robert Half opens doors to premier IT opportunities in Minnesota's thriving tech corridor. This long-term contract provides stability, competitive compensation at $25.65/hour (equating to approximately $53,000-$67,000 annually based on full-time hours), and exposure to advanced technologies. You'll benefit from Robert Half's renowned reputation, professional networking events, and career advancement resources tailored for IT specialists.

Shoreview offers an ideal work-life balance with its suburban charm, proximity to major highways, and access to top-rated parks and recreational facilities. Join a supportive team environment where your contributions directly impact executive operations and organizational efficiency. Robert Half values diversity, innovation, and employee growth, making this Desktop Support Analyst position a launchpad for your IT career. Apply today and elevate your expertise with a leader in technology staffing!